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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The servers are not quite 4 years old. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Ryan Ratliff
[mailto:rratliff@cisco.com] <br>
<b>Sent:</b> Wednesday, April 14, 2010 2:56 PM<br>
<b>To:</b> Miller, Brinis<br>
<b>Cc:</b> Dennis Heim; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] suspected hardware failure<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>How old is the server? If you've seen any errors
related to the battery backup cache you need to have that replaced. The
disk i/o performance drops through the floor when that battery dies and the
cache gets disabled. <o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>-Ryan<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal>On Apr 14, 2010, at 9:14 AM, Miller, Brinis wrote:<o:p></o:p></p>
</div>
<p class=MsoNormal><br>
<br>
<o:p></o:p></p>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Yes I have several good backups.</span><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I do have support.</span><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;
border-width:initial;border-color:initial'>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Dennis Heim
[mailto:Dennis.Heim@cdw.com]<span class=apple-converted-space> </span><br>
<b>Sent:</b><span class=apple-converted-space> </span>Wednesday, April 14,
2010 9:12 AM<br>
<b>To:</b><span class=apple-converted-space> </span>Miller, Brinis;<span
class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class=apple-converted-space> </span>RE: suspected
hardware failure</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Do you have a good BARS backup?</span><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Is your server covered by a service contract?</span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Dennis
Heim<br>
Network Voice Engineer<br>
CDW Advanced Technology Services<br>
11711 N. Meridian Street, Suite 225<br>
Carmel, IN 46032<br>
<br>
317.569.4255 Office<br>
317.569.4201 Fax<br>
317.694.6070 Cell<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><a href="mailto:dennis.heim@cdw.com"
title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br>
<a href="http://www.berbee.com/" title="http://www.berbee.com/">www.berbee.com</a></span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;
border-width:initial;border-color:initial'>
<div>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span
class=apple-converted-space><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span></span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Miller, Brinis
[mailto:bmiller@chesco.org]<span class=apple-converted-space> </span><br>
<b>Sent:</b><span class=apple-converted-space> </span>Wednesday, April 14,
2010 9:09 AM<br>
<b>To:</b><span class=apple-converted-space> </span>Dennis Heim;<span
class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class=apple-converted-space> </span>RE: suspected
hardware failure<o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Sorry for the lack of info, some people say I give too much. I
suppose my question was a little Spartan.</span><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>CCM 4.2(3)sr4b</span><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>HP Proliant DL380 G4 server. W2000-4-6sr9 platform</span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Yes, I know that both CTI and TCD are related to AC, but can be
affected by the CallManager service not receiving enough cpu time.</span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>This can be caused by a slowing disk or failing array
controller, I have read.</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The cpu and memory usage, now are normal as before the incident
requiring the reboot. Spiking before the reboot.</span><span style='font-size:
11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The CallManager service, set to automatic, had stopped and
started a number of times.</span><span style='font-size:11.0pt;font-family:
"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The server appears to be running normally now, but had caused a
catastrophe.</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Please see attached file</span><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Please see link below. Read to very end.</span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><a
href="http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1269279479813+28353475&threadId=180196">http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1269279479813+28353475&threadId=180196</a><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thank you for your reply</span><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;
border-width:initial;border-color:initial'>
<div>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span
class=apple-converted-space><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span></span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Dennis Heim
[mailto:Dennis.Heim@cdw.com]<span class=apple-converted-space> </span><br>
<b>Sent:</b><span class=apple-converted-space> </span>Tuesday, April 13,
2010 5:19 PM<br>
<b>To:</b><span class=apple-converted-space> </span>Miller, Brinis;<span
class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class=apple-converted-space> </span>RE: suspected
hardware failure<o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>TCD is related to Attendant Console. What is your cpu and memory
utilization like? What version of ccm?</span><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Dennis
Heim<br>
Network Voice Engineer<br>
CDW Advanced Technology Services<br>
11711 N. Meridian Street, Suite 225<br>
Carmel, IN 46032<br>
<br>
317.569.4255 Office<br>
317.569.4201 Fax<br>
317.694.6070 Cell<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><a href="mailto:dennis.heim@cdw.com"
title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br>
<a href="http://www.berbee.com/" title="http://www.berbee.com/">www.berbee.com</a></span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;
border-width:initial;border-color:initial'>
<div>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:</span></b><span
class=apple-converted-space><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> </span></span><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'><a
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><span
class=apple-converted-space> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span
class=apple-converted-space> </span><b>On Behalf Of<span
class=apple-converted-space> </span></b>Miller, Brinis<br>
<b>Sent:</b><span class=apple-converted-space> </span>Tuesday, April 13,
2010 3:54 PM<br>
<b>To:</b><span class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class=apple-converted-space> </span>[cisco-voip]
suspected hardware failure<o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Hello,<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>I’m
a new comer to the net and would like to post a question.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>I
have a MCS 7835 server which I believe has a hardware failure about to happen.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>I
got a lot of the cpqcissm event 9 messages before it was rebooted. Since then
none has reappeared.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>I
also got<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>Tcd
Server heartbeat rate below 24 beats per minute.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.5pt;font-family:Consolas'>Current
heartbeat rate is 0 beats per minute.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> I’m
thinking I have a hard drive about to bite the dust, how can I test to isolate
the cause?<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Regards,<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>BMiller<o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>This
County of Chester e-mail message, including any attachments, is intended for
the sole use of the individual(s) and entity(ies) to whom it is addressed, and
may contain information that is privileged, confidential and exempt from
disclosure under applicable law. If you are not the intended addressee, nor
authorized to receive for the intended addressee, you are hereby notified that
you may not use, copy, disclose or distribute to anyone this e-mail message
including any attachments, or any information contained in this e-mail message
including any attachments. If you have received this e-mail message in error,
please immediately notify the sender by reply e-mail and delete the message.
Thank you very much.<o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
</div>
</div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif"'>_______________________________________________<br>
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