<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>The application we have uses CTI to monitor all phone calls to ensure 911 calls are alerted. It's quite slick. When you look at the logs of the application it has clear call starts and call ends. It shouldn't be hard for an application developer (not me) to monitor this information and post it to a web page.<br><br>BigBrother application name is already taken though. ;)<br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)<br><br><br>----- Original Message -----<br>From: "Wes Sisk" <wsisk@cisco.com><br>To: "Lelio Fulgenzi" <lelio@uoguelph.ca><br>Cc: "Dennis Heim" <Dennis.Heim@cdw.com>, cisco-voip@puck.nether.net<br>Sent: Wednesday, April 14, 2010 10:55:34 AM GMT -05:00 US/Canada Eastern<br>Subject: Re: [cisco-voip] See active calls on CUCM<br><br>
Correct. CDR are only written when call ends. There is no standard
interface to get a real time report of active calls including
calling/called party. Ambitious people can parse it out of traces but
that clearly has its own issues.<br>
<br>
/Wes<br>
<br>
On Wednesday, April 14, 2010 9:55:13 AM, Lelio Fulgenzi
<a class="moz-txt-link-rfc2396E" href="mailto:lelio@uoguelph.ca" target="_blank"><lelio@uoguelph.ca></a> wrote:<br>
<blockquote cite="mid:535469280.3179941271253313854.JavaMail.root@simcoe.cs.uoguelph.ca">
<style>p { margin: 0; }</style>
<div style="font-family: Verdana; font-size: 10pt; color: rgb(0, 0, 0);">Unless
things have changed, CDRs only show "completed" calls. That's why you
can't use CDR as a live 911 tool, only after the 911 call is completed.<br>
<br>
You'll likely need a tool that controls the phones via CTI? For
example, there are plenty of tools out there that monitor the phone and
alert you to when a 911 call is placed. I wouldn't doubt there are some
out there that are doing exactly what you want. Would probably be a
pretty CPU intensive programm if you have plenty of phones.<br>
<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it. <br>
- LFJ (with apologies to Mr. Popeil)<br>
<br>
<br>
----- Original Message -----<br>
From: "Dennis Heim" <a class="moz-txt-link-rfc2396E" href="mailto:Dennis.Heim@cdw.com" target="_blank"><Dennis.Heim@cdw.com></a><br>
To: "Marcelo Zilio" <a class="moz-txt-link-rfc2396E" href="mailto:ziliomarcelo@gmail.com" target="_blank"><ziliomarcelo@gmail.com></a>, "Aman Chugh"
<a class="moz-txt-link-rfc2396E" href="mailto:aman.chugh@gmail.com" target="_blank"><aman.chugh@gmail.com></a><br>
Cc: <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Sent: Wednesday, April 14, 2010 9:48:24 AM GMT -05:00 US/Canada Eastern<br>
Subject: Re: [cisco-voip] See active calls on CUCM<br>
<br>
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<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">You
need a CDR package.. depending on what you want, you may need a 3<sup>rd</sup>
party package.</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: rgb(31, 73, 125);">Dennis
Heim<br>
Network Voice Engineer<br>
CDW Advanced Technology Services<br>
11711 N. Meridian Street, Suite 225<br>
Carmel, IN 46032<br>
<br>
317.569.4255 Office<br>
</span><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: black;">317.569.4201
Fax<br>
</span><span style="font-size: 10pt; font-family: "Arial","sans-serif"; color: rgb(31, 73, 125);">317.694.6070
Cell</span></p>
<p class="MsoNormal" style=""><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><a href="mailto:dennis.heim@cdw.com" title="mailto:dennis.heim@berbee.com" target="_blank">dennis.heim@cdw.com</a><br>
<a href="http://www.berbee.com/" title="http://www.berbee.com/" target="_blank">www.berbee.com</a></span><span style="color: rgb(31, 73, 125);"></span></p>
<p class="MsoNormal"><span style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">From:</span></b><span style="font-size: 10pt; font-family: "Tahoma","sans-serif";">
<a class="moz-txt-link-abbreviated" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[<a class="moz-txt-link-freetext" href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Marcelo
Zilio<br>
<b>Sent:</b> Wednesday, April 14, 2010 9:36 AM<br>
<b>To:</b> Aman Chugh<br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] See active calls on CUCM</span></p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">Hi Aman,</p>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">Yes, I see that</p>
</div>
<div>
<p class="MsoNormal">But it is just as you said: a counter to see how
many calls are active. It doesn't show who is calling who.</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom: 12pt;"> </p>
<div>
<p class="MsoNormal">On Wed, Apr 14, 2010 at 10:07 AM, Aman Chugh <<a href="mailto:aman.chugh@gmail.com" target="_blank">aman.chugh@gmail.com</a>> wrote:</p>
<div>
<p class="MsoNormal">Have you looked at Perform counters in RTMT ,
There is an counter to tell you active calls on the system.</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">Regards,</p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom: 12pt;">Aman</p>
</div>
<div>
<div>
<div>
<p class="MsoNormal">On Wed, Apr 14, 2010 at 5:09 PM, Marcelo Zilio
<<a href="mailto:ziliomarcelo@gmail.com" target="_blank">ziliomarcelo@gmail.com</a>> wrote:</p>
<p class="MsoNormal">Ip phone to Ip phone direct. </p>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">You are correct, off net call I can see on the
voice gw.</p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom: 12pt;"> </p>
<div>
<p class="MsoNormal">On Tue, Apr 13, 2010 at 6:04 PM, Scott Voll <<a href="mailto:svoll.voip@gmail.com" target="_blank">svoll.voip@gmail.com</a>> wrote:</p>
<p class="MsoNormal">are you troubleshooting Ip to IP phone or off
net calls. </p>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">off net you could get some info from the VGW.</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal"><span style="color: rgb(136, 136, 136);">Scott</span>
</p>
<div>
<div>
<p class="MsoNormal" style="margin-bottom: 12pt;"> </p>
<div>
<p class="MsoNormal">On Tue, Apr 13, 2010 at 1:34 PM, Marcelo Zilio
<<a href="mailto:ziliomarcelo@gmail.com" target="_blank">ziliomarcelo@gmail.com</a>> wrote:</p>
<div>
<p class="MsoNormal"> </p>
</div>
<p class="MsoNormal">OK, CDR is fine but online information could
simplify and <span style="font-size: 10pt; font-family: "Arial","sans-serif";">speed up
troubleshooting sometimes...</span> </p>
<div>
<div>
<div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal"> </p>
<div>
<p class="MsoNormal">On Tue, Apr 13, 2010 at 4:48 PM, Scott Voll <<a href="mailto:svoll.voip@gmail.com" target="_blank">svoll.voip@gmail.com</a>> wrote:</p>
<p class="MsoNormal">CDR's are all you get. </p>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal" style="margin-bottom: 12pt;"><span style="color: rgb(136, 136, 136);">Scott</span></p>
<div>
<div>
<div>
<p class="MsoNormal">On Tue, Apr 13, 2010 at 11:53 AM, Marcelo Zilio
<<a href="mailto:ziliomarcelo@gmail.com" target="_blank">ziliomarcelo@gmail.com</a>> wrote:</p>
</div>
</div>
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<div>
<div>
<p class="MsoNormal">Is there any way to see the active calls on
CUCM? </p>
<div>
<p class="MsoNormal">I need to see who is calling who.</p>
</div>
<div>
<p class="MsoNormal"> </p>
</div>
<div>
<p class="MsoNormal">thanks</p>
</div>
<p class="MsoNormal"> </p>
</div>
</div>
<div>
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<p class="MsoNormal" style="margin-bottom: 12pt;"><br>
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