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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>Do you have a good BARS backup?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Is your server covered by a service contract?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Dennis Heim<br>Network Voice Engineer<br>CDW Advanced Technology Services<br>11711 N. Meridian Street, Suite 225<br>Carmel, IN 46032<br><br>317.569.4255 Office<br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>317.569.4201 Fax<br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>317.694.6070 Cell<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'><a href="mailto:dennis.heim@cdw.com" title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br><a href="http://www.berbee.com/" title="http://www.berbee.com/">www.berbee.com</a></span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Miller, Brinis [mailto:bmiller@chesco.org] <br><b>Sent:</b> Wednesday, April 14, 2010 9:09 AM<br><b>To:</b> Dennis Heim; cisco-voip@puck.nether.net<br><b>Subject:</b> RE: suspected hardware failure<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>Sorry for the lack of info, some people say I give too much. I suppose my question was a little Spartan.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>CCM 4.2(3)sr4b <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>HP Proliant DL380 G4 server. W2000-4-6sr9 platform<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Yes, I know that both CTI and TCD are related to AC, but can be affected by the CallManager service not receiving enough cpu time.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>This can be caused by a slowing disk or failing array controller, I have read.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>The cpu and memory usage, now are normal as before the incident requiring the reboot. Spiking before the reboot.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>The CallManager service, set to automatic, had stopped and started a number of times.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>The server appears to be running normally now, but had caused a catastrophe.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Please see attached file <o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>Please see link below. Read to very end.<o:p></o:p></span></p><p class=MsoNormal><a href="http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1269279479813+28353475&threadId=180196">http://forums11.itrc.hp.com/service/forums/questionanswer.do?admit=109447626+1269279479813+28353475&threadId=180196</a><o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>Thank you for your reply<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Dennis Heim [mailto:Dennis.Heim@cdw.com] <br><b>Sent:</b> Tuesday, April 13, 2010 5:19 PM<br><b>To:</b> Miller, Brinis; cisco-voip@puck.nether.net<br><b>Subject:</b> RE: suspected hardware failure<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='color:#1F497D'>TCD is related to Attendant Console. What is your cpu and memory utilization like? What version of ccm?<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Dennis Heim<br>Network Voice Engineer<br>CDW Advanced Technology Services<br>11711 N. Meridian Street, Suite 225<br>Carmel, IN 46032<br><br>317.569.4255 Office<br>317.569.4201 Fax<br>317.694.6070 Cell<o:p></o:p></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'><a href="mailto:dennis.heim@cdw.com" title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br><a href="http://www.berbee.com/" title="http://www.berbee.com/">www.berbee.com</a></span><o:p></o:p></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b>From:</b> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Miller, Brinis<br><b>Sent:</b> Tuesday, April 13, 2010 3:54 PM<br><b>To:</b> cisco-voip@puck.nether.net<br><b>Subject:</b> [cisco-voip] suspected hardware failure<o:p></o:p></p></div></div><p class=MsoNormal><o:p> </o:p></p><div><p class=MsoNormal>Hello,<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>I’m a new comer to the net and would like to post a question.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>I have a MCS 7835 server which I believe has a hardware failure about to happen.<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>I got a lot of the cpqcissm event 9 messages before it was rebooted. Since then none has reappeared.<o:p></o:p></p><p class=MsoNormal>I also got <o:p></o:p></p><p class=MsoPlainText>Tcd Server heartbeat rate below 24 beats per minute.<o:p></o:p></p><p class=MsoPlainText>Current heartbeat rate is 0 beats per minute.<o:p></o:p></p><p class=MsoNormal> I’m thinking I have a hard drive about to bite the dust, how can I test to isolate the cause?<o:p></o:p></p><p class=MsoNormal> <o:p></o:p></p><p class=MsoNormal>Regards,<o:p></o:p></p><p class=MsoNormal>BMiller <o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div><div><p class=MsoNormal>This County of Chester e-mail message, including any attachments, is intended for the sole use of the individual(s) and entity(ies) to whom it is addressed, and may contain information that is privileged, confidential and exempt from disclosure under applicable law. If you are not the intended addressee, nor authorized to receive for the intended addressee, you are hereby notified that you may not use, copy, disclose or distribute to anyone this e-mail message including any attachments, or any information contained in this e-mail message including any attachments. If you have received this e-mail message in error, please immediately notify the sender by reply e-mail and delete the message. Thank you very much. <o:p></o:p></p></div><div><p class=MsoNormal> <o:p></o:p></p></div></div></body></html>