<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:x="urn:schemas-microsoft-com:office:excel" xmlns:p="urn:schemas-microsoft-com:office:powerpoint" xmlns:a="urn:schemas-microsoft-com:office:access" xmlns:dt="uuid:C2F41010-65B3-11d1-A29F-00AA00C14882" xmlns:s="uuid:BDC6E3F0-6DA3-11d1-A2A3-00AA00C14882" xmlns:rs="urn:schemas-microsoft-com:rowset" xmlns:z="#RowsetSchema" xmlns:b="urn:schemas-microsoft-com:office:publisher" xmlns:ss="urn:schemas-microsoft-com:office:spreadsheet" xmlns:c="urn:schemas-microsoft-com:office:component:spreadsheet" xmlns:odc="urn:schemas-microsoft-com:office:odc" xmlns:oa="urn:schemas-microsoft-com:office:activation" xmlns:html="http://www.w3.org/TR/REC-html40" xmlns:q="http://schemas.xmlsoap.org/soap/envelope/" xmlns:rtc="http://microsoft.com/officenet/conferencing" xmlns:D="DAV:" xmlns:Repl="http://schemas.microsoft.com/repl/" xmlns:mt="http://schemas.microsoft.com/sharepoint/soap/meetings/" xmlns:x2="http://schemas.microsoft.com/office/excel/2003/xml" xmlns:ppda="http://www.passport.com/NameSpace.xsd" xmlns:ois="http://schemas.microsoft.com/sharepoint/soap/ois/" xmlns:dir="http://schemas.microsoft.com/sharepoint/soap/directory/" xmlns:ds="http://www.w3.org/2000/09/xmldsig#" xmlns:dsp="http://schemas.microsoft.com/sharepoint/dsp" xmlns:udc="http://schemas.microsoft.com/data/udc" xmlns:xsd="http://www.w3.org/2001/XMLSchema" xmlns:sub="http://schemas.microsoft.com/sharepoint/soap/2002/1/alerts/" xmlns:ec="http://www.w3.org/2001/04/xmlenc#" xmlns:sp="http://schemas.microsoft.com/sharepoint/" xmlns:sps="http://schemas.microsoft.com/sharepoint/soap/" xmlns:xsi="http://www.w3.org/2001/XMLSchema-instance" xmlns:udcs="http://schemas.microsoft.com/data/udc/soap" xmlns:udcxf="http://schemas.microsoft.com/data/udc/xmlfile" xmlns:udcp2p="http://schemas.microsoft.com/data/udc/parttopart" xmlns:wf="http://schemas.microsoft.com/sharepoint/soap/workflow/" xmlns:dsss="http://schemas.microsoft.com/office/2006/digsig-setup" xmlns:dssi="http://schemas.microsoft.com/office/2006/digsig" xmlns:mdssi="http://schemas.openxmlformats.org/package/2006/digital-signature" xmlns:mver="http://schemas.openxmlformats.org/markup-compatibility/2006" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns:mrels="http://schemas.openxmlformats.org/package/2006/relationships" xmlns:spwp="http://microsoft.com/sharepoint/webpartpages" xmlns:ex12t="http://schemas.microsoft.com/exchange/services/2006/types" xmlns:ex12m="http://schemas.microsoft.com/exchange/services/2006/messages" xmlns:pptsl="http://schemas.microsoft.com/sharepoint/soap/SlideLibrary/" xmlns:spsl="http://microsoft.com/webservices/SharePointPortalServer/PublishedLinksService" xmlns:Z="urn:schemas-microsoft-com:" xmlns:st="" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<meta http-equiv=Content-Type content="text/html; charset=utf-8">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Consolas;
panose-1:2 11 6 9 2 2 4 3 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
pre
{mso-style-priority:99;
mso-style-link:"HTML Preformatted Char";
margin:0in;
margin-bottom:.0001pt;
font-size:10.0pt;
font-family:"Courier New";}
span.EmailStyle18
{mso-style-type:personal;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.HTMLPreformattedChar
{mso-style-name:"HTML Preformatted Char";
mso-style-priority:99;
mso-style-link:"HTML Preformatted";
font-family:Consolas;}
span.EmailStyle21
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Who’s app is this? We’re needing more features on top of CER,
like monitoring and recording, possibly a little better alerting. (like
showing a map with a blinking red circle where the caller is).<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>-Nate<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Lelio Fulgenzi<br>
<b>Sent:</b> Wednesday, April 14, 2010 9:07 AM<br>
<b>To:</b> Wes Sisk<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] See active calls on CUCM<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>The application we have uses CTI to monitor all phone calls to
ensure 911 calls are alerted. It's quite slick. When you look at the logs of
the application it has clear call starts and call ends. It shouldn't be hard
for an application developer (not me) to monitor this information and post it
to a web page.<br>
<br>
BigBrother application name is already taken though. ;)<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it. <br>
- LFJ (with apologies to Mr. Popeil)<br>
<br>
<br>
----- Original Message -----<br>
From: "Wes Sisk" <wsisk@cisco.com><br>
To: "Lelio Fulgenzi" <lelio@uoguelph.ca><br>
Cc: "Dennis Heim" <Dennis.Heim@cdw.com>,
cisco-voip@puck.nether.net<br>
Sent: Wednesday, April 14, 2010 10:55:34 AM GMT -05:00 US/Canada Eastern<br>
Subject: Re: [cisco-voip] See active calls on CUCM<br>
<br>
Correct. CDR are only written when call ends. There is no standard
interface to get a real time report of active calls including calling/called
party. Ambitious people can parse it out of traces but that clearly has
its own issues.<br>
<br>
/Wes<br>
<br>
On Wednesday, April 14, 2010 9:55:13 AM, Lelio Fulgenzi <a
href="mailto:lelio@uoguelph.ca" target="_blank"><lelio@uoguelph.ca></a>
wrote:<br>
<br>
<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'>Unless things have changed, CDRs only show "completed"
calls. That's why you can't use CDR as a live 911 tool, only after the 911 call
is completed.<br>
<br>
You'll likely need a tool that controls the phones via CTI? For example, there
are plenty of tools out there that monitor the phone and alert you to when a
911 call is placed. I wouldn't doubt there are some out there that are doing
exactly what you want. Would probably be a pretty CPU intensive programm if you
have plenty of phones.<br>
<br>
<br>
---<br>
Lelio Fulgenzi, B.A.<br>
Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>
(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>
^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>
Cooking with unix is easy. You just sed it and forget it. <br>
- LFJ (with apologies to Mr. Popeil)<br>
<br>
<br>
----- Original Message -----<br>
From: "Dennis Heim" <a href="mailto:Dennis.Heim@cdw.com"
target="_blank"><Dennis.Heim@cdw.com></a><br>
To: "Marcelo Zilio" <a href="mailto:ziliomarcelo@gmail.com"
target="_blank"><ziliomarcelo@gmail.com></a>, "Aman Chugh" <a
href="mailto:aman.chugh@gmail.com" target="_blank"><aman.chugh@gmail.com></a><br>
Cc: <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
Sent: Wednesday, April 14, 2010 9:48:24 AM GMT -05:00 US/Canada Eastern<br>
Subject: Re: [cisco-voip] See active calls on CUCM<br>
<br>
<br>
<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>You need a CDR package.. depending on what you want, you may
need a 3<sup>rd</sup> party package.</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Dennis Heim<br>
Network Voice Engineer<br>
CDW Advanced Technology Services<br>
11711 N. Meridian Street, Suite 225<br>
Carmel, IN 46032<br>
<br>
317.569.4255 Office<br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>317.569.4201 Fax<br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>317.694.6070 Cell</span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><a href="mailto:dennis.heim@cdw.com" target="_blank"
title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br>
<a href="http://www.berbee.com/" target="_blank" title="http://www.berbee.com/">www.berbee.com</a></span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:black'> <a href="mailto:cisco-voip-bounces@puck.nether.net"
target="_blank">cisco-voip-bounces@puck.nether.net</a> [<a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Marcelo Zilio<br>
<b>Sent:</b> Wednesday, April 14, 2010 9:36 AM<br>
<b>To:</b> Aman Chugh<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] See active calls on CUCM</span><span
style='color:black'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>Hi Aman,<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'>Yes, I see that<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'>But it is just as you said: a
counter to see how many calls are active. It doesn't show who is calling who.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='color:black'> <o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='color:black'>On Wed, Apr 14, 2010 at 10:07 AM,
Aman Chugh <<a href="mailto:aman.chugh@gmail.com" target="_blank">aman.chugh@gmail.com</a>>
wrote:<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='color:black'>Have you looked at Perform
counters in RTMT , There is an counter to tell you active calls on the system.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'>Regards,<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='color:black'>Aman<o:p></o:p></span></p>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span style='color:black'>On Wed, Apr 14, 2010 at 5:09 PM,
Marcelo Zilio <<a href="mailto:ziliomarcelo@gmail.com" target="_blank">ziliomarcelo@gmail.com</a>>
wrote:<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>Ip phone to Ip phone direct. <o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'>You are correct, off net call I
can see on the voice gw.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='color:black'> <o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='color:black'>On Tue, Apr 13, 2010 at 6:04 PM,
Scott Voll <<a href="mailto:svoll.voip@gmail.com" target="_blank">svoll.voip@gmail.com</a>>
wrote:<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>are you troubleshooting Ip to IP
phone or off net calls. <o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'>off net you could get some info
from the VGW.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:#888888'>Scott</span><span
style='color:black'> <o:p></o:p></span></p>
<div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='color:black'> <o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='color:black'>On Tue, Apr 13, 2010 at 1:34 PM,
Marcelo Zilio <<a href="mailto:ziliomarcelo@gmail.com" target="_blank">ziliomarcelo@gmail.com</a>>
wrote:<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:black'>OK, CDR is fine but online
information could simplify and </span><span style='font-size:10.0pt;
font-family:"Arial","sans-serif";color:black'>speed up troubleshooting
sometimes...</span><span style='color:black'> <o:p></o:p></span></p>
<div>
<div>
<div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='color:black'>On Tue, Apr 13, 2010 at 4:48 PM,
Scott Voll <<a href="mailto:svoll.voip@gmail.com" target="_blank">svoll.voip@gmail.com</a>>
wrote:<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:black'>CDR's are all you get. <o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='color:#888888'>Scott</span><span
style='color:black'><o:p></o:p></span></p>
<div>
<div>
<div>
<p class=MsoNormal><span style='color:black'>On Tue, Apr 13, 2010 at 11:53 AM,
Marcelo Zilio <<a href="mailto:ziliomarcelo@gmail.com" target="_blank">ziliomarcelo@gmail.com</a>>
wrote:<o:p></o:p></span></p>
</div>
</div>
<blockquote style='border:none;border-left:solid windowtext 1.0pt;padding:0in 0in 0in 6.0pt;
margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt;
border-color:-moz-use-text-color -moz-use-text-color -moz-use-text-color rgb(204, 204, 204)'>
<div>
<div>
<p class=MsoNormal><span style='color:black'>Is there any way to see the active
calls on CUCM? <o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='color:black'>I need to see who is calling who.<o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='color:black'>thanks<o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='color:black'>_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p>
</div>
</blockquote>
</div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='color:black'><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
</div>
</div>
<p class=MsoNormal><span style='color:black'> <o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><br>
_______________________________________________ cisco-voip mailing list <a
href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>
<a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a>
<o:p></o:p></span></p>
</div>
<pre style='text-align:center'><span style='color:black'>
<hr size=4 width="90%" align=center>
</span></pre><pre><span style='color:black'><o:p> </o:p></span></pre><pre><span
style='color:black'>_______________________________________________<o:p></o:p></span></pre><pre><span
style='color:black'>cisco-voip mailing list<o:p></o:p></span></pre><pre><span
style='color:black'><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><o:p></o:p></span></pre><pre><span
style='color:black'><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></span></pre><pre><span
style='color:black'> <o:p></o:p></span></pre>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:black'><o:p> </o:p></span></p>
</div>
</div>
<DIV>
<p class=MsoNormal><span style='font-size:7.0pt';font-family:'"Helvetica","Tahoma","Arial","sans-serif"'><font color="#666666"><br><br> NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.</span><o:p></o:p></span></p><BR>
</DIV></body>
</html>