Hi Neal,<br><br>I'm not sure I follow 100% here.. it is Friday after all.<br><br>But in general.<br><br>I think someone already mentioned to you the hLog softkey feature. This is handy, so people can opt out of hunt groups and only log in when they are available or want to take calls.. kind of like Ready / Not Ready in an old ACD group.<br>
This is available in 4.2 and up, not sure on your ver.<br><br>Alternatively, you could use a second Line Group.<br>Put the guys who are backup or overflow in a 2nd line group.<br>Make your Hunt List point to this, then only after first line group is done, will calls reach the 2nd. So like an overflow.<br>
You can play with the conditions as to how / when a call will route out of the first Line Group in this case.<br><br>Hope this helps a bit.<br><br>Cheers,<br><br>Tim<br><br><br><div class="gmail_quote">On Fri, Apr 16, 2010 at 10:44 AM, Haas, Neal <span dir="ltr"><<a href="mailto:nhaas@co.fresno.ca.us">nhaas@co.fresno.ca.us</a>></span> wrote:<br>
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<p class="MsoNormal">My last hunt question for the day, </p>
<p class="MsoNormal"> </p>
<p class="MsoNormal">In a linear hunt group if there are 4 call going in the hunt
group of 10 phones and line #1 hangs up, and a new call comes in it will go
into the 1 phone not the fifth phone. <i>I believe to be correct.</i></p>
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<p class="MsoNormal">The next part is the same thing but when a call comes in and
is ringing through the hunt group of 10 phones and the manager is #10 and
someone hangs up from a phone call before the new call reaches the manager (10)
it will revert to the next phone before reaching the manager? (confusing I know
but I don’t really know how to explain the manager does not want the
phone calls)</p>
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<p class="MsoNormal" style=""><span style="font-size: 10pt; font-family: "Courier New"; color: rgb(31, 73, 125);">Neal Haas</span></p>
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<br></blockquote></div><br><br clear="all"><br>-- <br><br>Cheers,<br><br>Tim<br><br><br>