<html><head><style type="text/css"><!-- DIV {margin:0px;} --></style></head><body><div style="font-family:times new roman,new york,times,serif;font-size:12pt"><div><span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: 'Times New Roman'; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; font-size: medium;"><span class="Apple-style-span" style="border-collapse: collapse; font-family: arial,sans-serif; font-size: 13px;">Dear Users,<br><br>I am seeking assistance on integrating my IPCC Setup with the<br>customer's database. Basically, what I want is the customer's name to<br>show up at the agent's desktop when alerting. IPCC should query my<br>customer db and get the name (if its there).<br><br>I am meant to understand that I will need to write java
classes and<br>deploy them at the CVP, then the script will call the class to obtain<br>the necessary variable(s).<br><br>I have the script (actually its working) and the java class ready. My<br>question how to integrate them.<br><br>Could anyone please point me to a documentation or steps on how to<br>import and deploy the java classes? I am using ICM, CVP 7.0.<br><br>Thanks a lot!<br>Tim</span></span></div>
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