<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40">
<head>
<META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii">
<meta name=Generator content="Microsoft Word 12 (filtered medium)">
<!--[if !mso]>
<style>
v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style>
<![endif]-->
<style>
<!--
/* Font Definitions */
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:"Monotype Corsiva";
panose-1:3 1 1 1 1 2 1 1 1 1;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.EmailStyle17
{mso-style-type:personal-compose;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
.MsoChpDefault
{mso-style-type:export-only;}
@page Section1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.Section1
{page:Section1;}
-->
</style>
<!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="2050" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]-->
</head>
<body lang=EN-US link=blue vlink=purple>
<div class=Section1>
<p class=MsoNormal>I’m trying to reset a Cisco ATA 186 back to the
factory default with the following prompts but unable to get device to reset.
Any ideas? Thanks!<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#336666'>Resetting
the Cisco ATA to Factory Default Values <o:p></o:p></span></b></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a
name=wpmkr1053017></a><a name=wp1051930></a><span style='font-size:9.5pt;
font-family:"Arial","sans-serif";color:black'>It is possible that you may,
under some circumstances, want to reset the Cisco ATA to its factory
default values. For example, this is the only way to recover a forgotten password
without contacting your Cisco representative. <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a
name=wp1051931></a><span style='font-size:9.5pt;font-family:"Arial","sans-serif";
color:black'>To perform a factory reset, you must use the voice configuration
menu and follow these steps: <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a
name=wp1051932></a><span style='font-size:9.5pt;font-family:"Arial","sans-serif";
color:black'>Procedure <o:p></o:p></span></p>
<div class=MsoNormal align=center style='text-align:center'><span
style='font-size:9.5pt;font-family:"Arial","sans-serif";color:black'>
<hr size=2 width="100%" noshade style='color:#A0A0A0' align=center>
</span></div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a
name=wp1051933></a><b><span style='font-size:9.5pt;font-family:"Arial","sans-serif";
color:black'>Step 1 </span></b><span style='font-size:9.5pt;font-family:"Arial","sans-serif";
color:black'><img width=5 height=2 id="Picture_x0020_2"
src="cid:image001.png@01CADFCD.94884A10"
alt="http://www.cisco.com/en/US/i/templates/blank.gif"></span><span
style='font-size:9.5pt;font-family:"Arial","sans-serif";color:black'>Press the
function button on the Cisco ATA. <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a
name=wp1051934></a><b><span style='font-size:9.5pt;font-family:"Arial","sans-serif";
color:black'>Step 2 </span></b><span style='font-size:9.5pt;font-family:"Arial","sans-serif";
color:black'><img width=5 height=2 id="Picture_x0020_3"
src="cid:image001.png@01CADFCD.94884A10"
alt="http://www.cisco.com/en/US/i/templates/blank.gif"></span><span
style='font-size:9.5pt;font-family:"Arial","sans-serif";color:black'>Press the
digits <b>322873738</b> (<b>FACTRESET</b>) then press <b>#</b> on your
telephone keypad. <o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><a
name=wp1051935></a><b><span style='font-size:9.5pt;font-family:"Arial","sans-serif";
color:black'>Step 3 </span></b><span style='font-size:9.5pt;font-family:"Arial","sans-serif";
color:black'><img width=5 height=2 id="Picture_x0020_4"
src="cid:image001.png@01CADFCD.94884A10"
alt="http://www.cisco.com/en/US/i/templates/blank.gif"></span><span
style='font-size:9.5pt;font-family:"Arial","sans-serif";color:black'>Press <b>3</b>
on your telephone keypad to confirm that you want to reset the Cisco ATA,
then hang up the phone<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Monotype Corsiva"'>Kim
Hays<o:p></o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Monotype Corsiva"'>Telecommunications
Specialist<o:p></o:p></span></b></p>
<p class=MsoNormal><b><span style='font-size:14.0pt;font-family:"Monotype Corsiva"'>Rockdale
County MIS<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:14.0pt;font-family:"Monotype Corsiva"'>770-278-7078<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:14.0pt;font-family:"Monotype Corsiva"'>770-278-7070
or helpdesk@rockdalecounty.org<o:p></o:p></span></p>
<p class=MsoNormal><o:p> </o:p></p>
</div>
</body>
</html>