Still getting more info from my user. Here is what she said happened (twice!):<br><br>She goes to dial the cell phone person. Presses 9 so she can have an outbound line. The person's cell is fairly innocuous, no 3 and 4 together, in fact there is no 4 in the number. Once she dials the # she gets this sort of automated voice that says "Per this subscriber's request this phone cannot accept any incoming calls. Reference # MA95285". She then hears a beep. Thinking this is the answering machine of the cell phone, she starts talking, and that's when it starts going over the intercom.<br>
<br>I have to believe that it is the cell phone that (perhaps since it won't accept any incoming calls) is being forwarded or is itself dialing a *34 code, and we pick it up. <br><br>I just dialed the person's cell # and the person on the other end picked right up. So I didn't even get the message about "not accepting incoming calls". <br>
<br>The crosstalk thing has some merit, but like Peter says, it would seem like I would be having a whole lot more complaints if that was the cause. Plus my user made other calls to cell phones and POTS people and none of those went over the intercom. I have checked my end user's phone and under "recently placed calls" I can see the cell # called, there are no *34's anywhere in there. I am going to try and do a CDR report tonight and see if that shows anything.<br>
<br><br><br><br><div class="gmail_quote">On Mon, Apr 26, 2010 at 1:26 PM, Norton, Mike <span dir="ltr"><<a href="mailto:mikenorton@pwsd76.ab.ca">mikenorton@pwsd76.ab.ca</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
<div link="blue" vlink="purple" lang="EN-CA">
<div>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Another thing... did she actually hear the person’s voicemail
greeting? Or did she just hear the intercom system’s pre-announce tone, assume
it was a voicemail beep, and start talking? If it was the latter, then you
might just accidentally be matching the wrong route pattern somewhere.</span></p><div class="im">
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">-- </span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Mike Norton</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">I.T. Support</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Peace Wapiti School Division No. 76</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Helpdesk: 780-831-3080</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);">Direct: 780-831-3076</span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<p class="MsoNormal"><span style="font-size: 11pt; color: rgb(31, 73, 125);"> </span></p>
<div style="border-style: solid none none; border-color: rgb(181, 196, 223) -moz-use-text-color -moz-use-text-color; border-width: 1pt medium medium; padding: 3pt 0cm 0cm;">
<p class="MsoNormal"><b><span style="font-size: 10pt;" lang="EN-US">From:</span></b><span style="font-size: 10pt;" lang="EN-US"> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>David Zhars<br>
<b>Sent:</b> April-26-10 11:01 AM<br>
<b>To:</b> Peter Slow<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] User Inadvertently Reaches Intercom</span></p>
</div>
<p class="MsoNormal"> </p>
</div><p class="MsoNormal" style="margin-bottom: 12pt;">What I meant was we did not
hear her dialing the phone, but we heard her leaving a message for this person
(since the person dialed did not answer). All I can think is the cell
phone she was calling was forwarded to a *34 speed-dial or something, and
somehow we picked it up. <br></p><div><div></div><div class="h5">
<br>
It was so bizarre because when it happened, we called my user and told her what
happened. She figured the call didn't go through, so she placed the call
again, and again, we heard her leaving the message over the intercom! She
has since tried calling other cells and POTS and none of those have gone over
the intercom. <br>
<br>
When I look at recently dialed calls, all I see are the cell # she is calling (which
has no 3 or 4 in it!!) I have never seen anything like this one, but like
you said, CDR might be a good place to start.<br>
<br>
</div></div><div><div></div><div class="h5">
<div>
<p class="MsoNormal">On Mon, Apr 26, 2010 at 11:24 AM, Peter Slow <<a href="mailto:peter.slow@gmail.com" target="_blank">peter.slow@gmail.com</a>> wrote:</p>
<p class="MsoNormal">the first thing i would do is go to the phone and look at
the placed<br>
calls in the call history. have you done this?<br>
<br>
CUCM isnt going to use where teh last call was routed to as the<br>
destination for the next call or anything like that. assuming your<br>
user didnt do something like hit the conference button to make the new<br>
call, the new call should have been completely independent of the last<br>
call.<br>
<br>
When you say "heard the whole thing over the intercom," do you
mean<br>
you heard her try to dial the called party, or do you mean that you<br>
heard both parties talking with each other over the PA?<br>
<br>
you would normally troubleshoot something like this with traces from<br>
the callmanager and debugs from the gateway, but depending on what<br>
actually ocurred, you might be able to get useful info from the CDR<br>
records.<br>
<br>
-Peter</p>
<div>
<div>
<p class="MsoNormal"><br>
<br>
On Mon, Apr 26, 2010 at 8:51 AM, David Zhars <<a href="mailto:dzhars@gmail.com" target="_blank">dzhars@gmail.com</a>> wrote:<br>
> I setup an intercom attachment to an FXS port. This morning, one of
my<br>
> users placed a phone call and we heard the whole thing over the<br>
> intercomm...Is it my setup?<br>
><br>
> The 2801 with FXS is in H323 mode, here's the portion for the intercom
code<br>
> (we want people to dial *34 for the intercom):<br>
><br>
> dial-peer voice 55 pots<br>
> description Paging for Fire<br>
> destination-pattern *34<br>
> port 0/2/0<br>
> forward-digits all<br>
><br>
> In CCM (4.1(3)) under Route Pattern, there is a box that says
"Provide<br>
> Outside Dial tone" and that has a check mark in it. Is there
anyway this<br>
> could be setup that if you dial the overhead, we also let you dial a
number<br>
> and keep it going over the intercom?<br>
><br>
> How would I trace what she did do in CCM? I think I have to wait
until the<br>
> next day because CCM won't finalize the database update until the next day<br>
> (it's been a while since I've had to do one of these!)<br>
><br>
> Thanks to anyone who can offer some insight.<br>
></p>
</div>
</div>
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<div>
<p class="MsoNormal">> <a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
><br>
></p>
</div>
</div>
</div>
<p class="MsoNormal"> </p>
</div></div></div>
</div>
</blockquote></div><br>