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<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Can you access the Phone via http?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Verify the ip address settings are correct, the phone has the
correct default gateway and tftp server and is in the correct vlan?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Are other phones on the same location experiencing any issues?<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Also check the logs of the ASA if any ports are being blocked,
like SCCP.<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-US style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span lang=EN-US style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span lang=EN-US style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Jim Reed<br>
<b>Sent:</b> maandag 26 april 2010 18:37<br>
<b>To:</b> cisco-voip voyp list<br>
<b>Subject:</b> [cisco-voip] IP Phone Contacting Call Manager<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:10.5pt;
font-family:"Verdana","sans-serif"'>I have an IP phone in a remote location
that communicates via PIX-506E to ASA5510 hardware VPN. It was working
for a while but now fails to register with Call Manager. Call Manager
shows Not Found for that device. What log or trace can I look at in Call
Manager (4.2(3)sr4a) to see if it's even communicating with Call Manager or if
communication is getting lost somewhere else along the way. I can ping
the IP address of the phone — based on ARP in the 506E — from the Call Manager.<br>
<br>
Thank You...<br>
</span></b><b><span style='font-size:7.5pt;font-family:"Verdana","sans-serif"'>--
<br>
Jim Reed<br>
Manager of Technical Services<br>
Swift Communications, Inc.<br>
970-384-9141 (Direct)<br>
775-772-7666 (Cell)</span></b><o:p></o:p></p>
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