<div>Hi Ratko,</div><div><br></div>Create a JTAPI trigger(s) with a translation(s) from the DDI->JTAPI Trigger->Application, application would be identical, but! remove the select resource step and put in a call transfer (to agents DN) then whatever is needed in the script can still be hit and the call will still goto that agent, and only that agent.<div>
<br></div><div>hopefully that makes sense.</div><div><br></div><div>Cheers,</div><div><br></div><div>Johnny<br><br><div class="gmail_quote">On Tue, Apr 27, 2010 at 9:25 AM, Ratko Dodevski <span dir="ltr"><<a href="mailto:rade239@gmail.com">rade239@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Hi guys,<br>
I have a working script triggered by one number and with a few agents.<br>
Because agents have there direct numbers, sometimes customers use this<br>
number to contact the particular agent, thus avoiding the script. A<br>
have a requirement, this script to be triggered also by there external<br>
numbers, but to route the call to the agent that has the exact<br>
external number rather then putting the call in the queue. Any<br>
suggestions on how to achieve this?<br>
<br>
Thanks<br>
<font color="#888888"><br>
--<br>
Ratko<br>
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