They still can :)<div><br></div><div>Normal Agent routing</div><div><br></div><div>Call Type 1) DDI for central number -> JTAPI Trigger(CTI RP) -> Application -> Routed to Agent depending on routing algorithm.</div>
<div><br></div><div>Routing to an agent</div><div>Call Type 2) DDI for Agent -> Xlate Pattern -> Jtapi Trigger -> Modified Application -> Agent DN.</div><div><br></div><div>Optional</div><div>Agent DN and CTI RP can be the same DN, just need to change the hierarchy on the inbound CSS on the G/W</div>
<div><br></div><div>Cheers,</div><div><br></div><div>Johnny</div><div><br><br><div class="gmail_quote">On Tue, Apr 27, 2010 at 11:15 AM, Ratko Dodevski <span dir="ltr"><<a href="mailto:rade239@gmail.com">rade239@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex;">Yes, but they want to keep the central number witch routes calls in<br>
queue and to have this additional triggers which route the call to the<br>
exact agent.<br>
<br>
Thanks and regards<br>
<br>
Ratko<br>
<br>
<br>
<br>
On Mon, Apr 26, 2010 at 11:50 PM, Johnny Crothers <<a href="mailto:randvines@gmail.com">randvines@gmail.com</a>> wrote:<br>
> Hi Ratko,<br>
> Create a JTAPI trigger(s) with a translation(s) from the DDI->JTAPI<br>
> Trigger->Application, application would be identical, but! remove the select<br>
> resource step and put in a call transfer (to agents DN) then whatever is<br>
> needed in the script can still be hit and the call will still goto that<br>
> agent, and only that agent.<br>
> hopefully that makes sense.<br>
> Cheers,<br>
> Johnny<br>
><br>
> On Tue, Apr 27, 2010 at 9:25 AM, Ratko Dodevski <<a href="mailto:rade239@gmail.com">rade239@gmail.com</a>> wrote:<br>
>><br>
>> Hi guys,<br>
>> I have a working script triggered by one number and with a few agents.<br>
>> Because agents have there direct numbers, sometimes customers use this<br>
>> number to contact the particular agent, thus avoiding the script. A<br>
>> have a requirement, this script to be triggered also by there external<br>
>> numbers, but to route the call to the agent that has the exact<br>
>> external number rather then putting the call in the queue. Any<br>
>> suggestions on how to achieve this?<br>
>><br>
>> Thanks<br>
>><br>
>> --<br>
>> Ratko<br>
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><br>
><br>
<br>
<br>
<br>
--<br>
<font color="#888888">Ratko<br>
</font></blockquote></div><br></div>