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<div class=Section1>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'>Just
got the reason for our problem identified by our service provider. Apparently
a known problem to Cisco – for some reason Name Display on the PRI is the
culprit. The work around is to remove the name display. Not a solution so a
Cisco TAC case will be opened on our behalf. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:14.0pt;font-family:"Lucida Calligraphy";
color:#0F243E'>Birni Tkachuk</span><span style='font-family:"Lucida Calligraphy";
color:#0F243E'> <br>
</span><span style='font-family:"Segoe UI","sans-serif";color:#0F243E'>Network
Services</span><span style='font-family:"Segoe UI","sans-serif";color:#0F243E'><br>
Department of Information Services <br>
P 780.471.7532 F 780.491.3083</span><span style='font-family:"Segoe UI","sans-serif";
color:#1F497D'> <br>
</span><span style='font-family:"Lucida Calligraphy";color:#1F497D'>
</span><span style='font-family:"Lucida Calligraphy";color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Hodgeman, Samuel
[mailto:shodgeman@xo.com] <br>
<b>Sent:</b> Tuesday, April 27, 2010 11:14 AM<br>
<b>To:</b> Matthew Saskin; Tkachuk,Birni<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Cell Phone Call Treatment Different than
Landline<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Cell phones vs. landlines should not be treated differently.
HOWEVER I have seen that some alternative carriers may send their calls marked
with the Bearer Capability set to something other than ‘speech.’ If this is
what is causing your problem, you should see an error in the q931 debug ‘bearer
capability not available.’ In that case you can try going into your d-channel
serial interface and applying ‘isdn incoming-voice modem’ if yours is probably
currently something different.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoListParagraph style='margin-left:20.25pt;text-indent:-.25in;
mso-list:l0 level1 lfo2'><![if !supportLists]><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><span style='mso-list:Ignore'>-<span
style='font:7.0pt "Times New Roman"'>
</span></span></span><![endif]><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Sam H<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Matthew Saskin<br>
<b>Sent:</b> Tuesday, April 27, 2010 11:45 AM<br>
<b>To:</b> Tkachuk,Birni<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Cell Phone Call Treatment Different than
Landline<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'>My guess is that something from
the ISDN side of things (information element, etc.) isn't getting properly
translated and is causing issues once the call routes to EUM via SIP.<br>
<br>
1 - When external calls to EUM fail (either don't route or get dropped) any
error log messages on the exchange UM server(s)?<br>
2 - Can you get a q931 debug from the gateway side of things for working and
non-working calls?<br>
3 - Can you get CallManager SIP traces for the working and non-working calls to
EUM?<br>
<br clear=all>
Matthew Saskin<br>
<a href="mailto:msaskin@gmail.com">msaskin@gmail.com</a><br>
203-253-9571<br>
<br>
July 18, 2010 - 1500m swim (in the hudson), 40k bike, 10k run<br>
Please support the Leukemia & Lyphoma Society<br>
<a href="http://pages.teamintraining.org/nyc/nyctri10/msaskin">http://pages.teamintraining.org/nyc/nyctri10/msaskin</a><o:p></o:p></p>
<div>
<p class=MsoNormal>On Tue, Apr 27, 2010 at 12:40 PM, Tkachuk,Birni <<a
href="mailto:birnit@nait.ca">birnit@nait.ca</a>> wrote:<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>We
have a campus set up in a different city than our Call Manager (version 6.1.4)
with a Voice Router and PRI Service for local calling. We have Microsoft
Exchange Unified Messaging for all of our staff which works great except at
this remote campus. When a cell phone call is received the call is routed
to Exchange voicemail after 4 rings or on a busy. When a landline call is
received it will ring no answer but never route to voicemail. If we call
forward the phone line to voicemail the landline caller will hear a fast busy
but the cell phone caller will go immediately to the voicemail. Why would
a cell phone receive different call treatment than a landline?<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:14.0pt;font-family:"Lucida Calligraphy";color:#0F243E'>Birni
Tkachuk</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:#0F243E'>Network Services</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:#0F243E'>Department of Information Services</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:#0F243E'>NAIT</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:#0F243E'>11762 - 106 Street NW</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:#0F243E'>Edmonton, Alberta T5G 2R1</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:#0F243E'>P 780.471.7532 F
780.491.3083 E <a href="mailto:birnit@nait.ca" target="_blank">birnit@nait.ca</a></span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-family:Papyrus;color:#0F243E'><a href="http://www.nait.ca"
target="_blank">www.nait.ca</a></span></b><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#0F243E'> </span><o:p></o:p></p>
</div>
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