My guess is that something from the ISDN side of things (information element, etc.) isn't getting properly translated and is causing issues once the call routes to EUM via SIP.<br><br>1 - When external calls to EUM fail (either don't route or get dropped) any error log messages on the exchange UM server(s)?<br>
2 - Can you get a q931 debug from the gateway side of things for working and non-working calls?<br>3 - Can you get CallManager SIP traces for the working and non-working calls to EUM?<br><br clear="all">Matthew Saskin<br>
<a href="mailto:msaskin@gmail.com">msaskin@gmail.com</a><br>203-253-9571<br><br>July 18, 2010 - 1500m swim (in the hudson), 40k bike, 10k run<br>Please support the Leukemia & Lyphoma Society<br><a href="http://pages.teamintraining.org/nyc/nyctri10/msaskin">http://pages.teamintraining.org/nyc/nyctri10/msaskin</a><br>
<br><br><div class="gmail_quote">On Tue, Apr 27, 2010 at 12:40 PM, Tkachuk,Birni <span dir="ltr"><<a href="mailto:birnit@nait.ca">birnit@nait.ca</a>></span> wrote:<br><blockquote class="gmail_quote" style="border-left: 1px solid rgb(204, 204, 204); margin: 0pt 0pt 0pt 0.8ex; padding-left: 1ex;">
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<p class="MsoNormal"><span style="font-size: 12pt;">We have a campus set up in a
different city than our Call Manager (version 6.1.4) with a Voice Router and
PRI Service for local calling. We have Microsoft Exchange Unified
Messaging for all of our staff which works great except at this remote
campus. When a cell phone call is received the call is routed to Exchange
voicemail after 4 rings or on a busy. When a landline call is received it
will ring no answer but never route to voicemail. If we call forward the phone
line to voicemail the landline caller will hear a fast busy but the cell phone
caller will go immediately to the voicemail. Why would a cell phone
receive different call treatment than a landline?</span></p>
<p class="MsoNormal"><span style="font-size: 12pt;"> </span></p>
<p class="MsoNormal"><span style="font-size: 14pt; font-family: "Lucida Calligraphy"; color: rgb(15, 36, 62);">Birni Tkachuk</span></p>
<p class="MsoNormal"><span style="font-size: 10pt; color: rgb(15, 36, 62);">Network Services</span></p>
<p class="MsoNormal"><span style="font-size: 10pt; color: rgb(15, 36, 62);">Department of Information Services</span></p>
<p class="MsoNormal"><span style="font-size: 10pt; color: rgb(15, 36, 62);">NAIT</span></p>
<p class="MsoNormal"><span style="font-size: 10pt; color: rgb(15, 36, 62);">11762 - 106 Street NW</span></p>
<p class="MsoNormal"><span style="font-size: 10pt; color: rgb(15, 36, 62);">Edmonton, Alberta T5G 2R1</span></p>
<p class="MsoNormal"><span style="font-size: 10pt; color: rgb(15, 36, 62);">P 780.471.7532 F 780.491.3083 E <a href="mailto:birnit@nait.ca" target="_blank">birnit@nait.ca</a></span></p>
<p class="MsoNormal"><b><span style="font-size: 12pt; font-family: Papyrus; color: rgb(15, 36, 62);"><a href="http://www.nait.ca" target="_blank">www.nait.ca</a></span></b></p>
<p class="MsoNormal"><span style="color: rgb(15, 36, 62);"> </span></p>
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