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<FONT SIZE="4"><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:14.0px'><B>If I understand what you’re saying, I configured a CTI route point directly on Call Manager. Then associated that DN with the jtapi user in the global directory. Then went to the application in IPCC and tried to add the jtapi trigger using that same DN. New message says Could not create CTI Route Point and corresponding Line on CallManager. I’m spoiled by my IPCC Express Premium which does all this automatically. This site is on IPCC Express Enhanced. Guess I’m missing a step somewhere in the process. Thank You.<BR>
</B></SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><B><FONT SIZE="2"><SPAN STYLE='font-size:10.0px'>-- <BR>
Jim Reed<BR>
Manager of Technical Services<BR>
Swift Communications, Inc.<BR>
970-384-9141 (Direct)<BR>
775-772-7666 (Cell)<BR>
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On 4/27/10 5:33 PM, "Channi, Manjunath [Tech]" <Manjunath.Channi@gs.com> wrote:<BR>
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</SPAN></FONT><BLOCKQUOTE><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:12.0px'>Ensure you have configured CTI route point DN in call manager & same added to ip ivr application user in ccm<BR>
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-----Original Message-----<BR>
From: cisco-voip-bounces@puck.nether.net [<a href="mailto:cisco-voip-bounces@puck.nether.net]">mailto:cisco-voip-bounces@puck.nether.net]</a> On Behalf Of Jim Reed<BR>
Sent: Wednesday, April 28, 2010 3:02 AM<BR>
To: cisco-voip voyp list<BR>
Subject: [cisco-voip] Can't Update User on Call Manager<BR>
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Trying to add a new jtapi trigger in IPCC Express Enhanced 4.x. Getting a<BR>
message that says Could not update the user on Call Manager. Does this<BR>
imply that I am incorrectly logged into IPCC Administration or is there a<BR>
more sinister reason I am getting this message?<BR>
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Thank You...<BR>
--<BR>
Jim Reed<BR>
Manager of Technical Services<BR>
Swift Communications, Inc.<BR>
970-384-9141 (Direct)<BR>
775-772-7666 (Cell)<BR>
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