<HTML>
<HEAD>
<TITLE>Re: [cisco-voip] Can't Update User on Call Manager</TITLE>
</HEAD>
<BODY>
<FONT SIZE="4"><FONT FACE="Verdana, Helvetica, Arial"><SPAN STYLE='font-size:14.0px'><B>Well, that’s what I was thinking also. So I deleted the route point from Call Manager and tried it again from IPCC. Now it tells me it can’t update the user on Call Manager. Sounds like something in the directory is broken and it can’t access that jtapi user for some reason. I deleted three (3) associations from the jtapi user thinking perhaps there was a limit to the number that could be associated with it but that didn’t help either. Not sure what the issue is. Guess I’ll restart their entire cluster and see if that has an effect.<BR>
</B></SPAN></FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><B><FONT SIZE="2"><SPAN STYLE='font-size:10.0px'>-- <BR>
Jim Reed<BR>
Manager of Technical Services<BR>
Swift Communications, Inc.<BR>
970-384-9141 (Direct)<BR>
775-772-7666 (Cell)<BR>
</SPAN></FONT></B><SPAN STYLE='font-size:12.0px'><BR>
<BR>
<BR>
On 4/27/10 5:58 PM, "Robben, John" <JRobben@naic.org> wrote:<BR>
<BR>
</SPAN></FONT><BLOCKQUOTE><SPAN STYLE='font-size:12.0px'><FONT COLOR="#0000FF"><FONT FACE="Arial">Jim,<BR>
</FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"> <BR>
</FONT><FONT COLOR="#0000FF"><FONT FACE="Arial">Pre & ENH behave similarly in this area.<BR>
</FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"> <BR>
</FONT><FONT COLOR="#0000FF"><FONT FACE="Arial">You'll need to create the trigger from UCCX, not on CUCM. It is tanking because the dn already exists on CUCM.<BR>
</FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"> <BR>
</FONT><FONT COLOR="#0000FF"><FONT FACE="Arial">I'm arriving at the thread late, so I hope I understand your issue correctly.<BR>
</FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"> <BR>
</FONT><FONT COLOR="#0000FF"><FONT FACE="Arial">Regards,<BR>
</FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"> <BR>
</FONT><FONT COLOR="#0000FF"><FONT FACE="Arial">John<BR>
</FONT></FONT><FONT FACE="Verdana, Helvetica, Arial"><BR>
<HR ALIGN=CENTER SIZE="3" WIDTH="100%"></FONT><FONT FACE="Tahoma"><B>From:</B> cisco-voip-bounces@puck.nether.net [<a href="mailto:cisco-voip-bounces@puck.nether.net]">mailto:cisco-voip-bounces@puck.nether.net]</a> <B>On Behalf Of </B>Jim Reed<BR>
<B>Sent:</B> Tuesday, April 27, 2010 6:50 PM<BR>
<B>To:</B> Channi, Manjunath [Tech]; cisco-voip voyp list<BR>
<B>Subject:</B> Re: [cisco-voip] Can't Update User on Call Manager<BR>
</FONT><FONT FACE="Verdana, Helvetica, Arial"><BR>
</FONT></SPAN><FONT FACE="Verdana, Helvetica, Arial"><FONT SIZE="4"><SPAN STYLE='font-size:14.0px'><B>If I understand what you’re saying, I configured a CTI route point directly on Call Manager. Then associated that DN with the jtapi user in the global directory. Then went to the application in IPCC and tried to add the jtapi trigger using that same DN. New message says Could not create CTI Route Point and corresponding Line on CallManager. I’m spoiled by my IPCC Express Premium which does all this automatically. This site is on IPCC Express Enhanced. Guess I’m missing a step somewhere in the process. Thank You.<BR>
</B></SPAN></FONT></FONT></BLOCKQUOTE><FONT FACE="Verdana, Helvetica, Arial"><B><FONT SIZE="2"><SPAN STYLE='font-size:10.0px'><BR>
<BR>
</SPAN></FONT></B></FONT>
</BODY>
</HTML>