Hi Ratko,<div><br></div><div>I think that now makes two of us :)</div><div><br></div><div>What you could do, Is use something like the "Get Call Contact Info" Step to try and determine that original called number, once you have this, you can then add (if its only a few numbers) an "if" statement and potentially another select resource step which requests only that resource which will allow it to "queue" if the agent is on another call.</div>
<div><br></div><div>Unfortunately I don't have a lab to see if this is going to work, but you should be able to achieve something like this.</div><div><br></div><div>Hopefully this has helped!</div><div><br></div><div>
Let me know how you get on.</div><div><br></div><div>Cheers,</div><div><br></div><div>Johnny</div><div><br></div><div><br></div><div><br></div><div><div class="gmail_quote">On Tue, Apr 27, 2010 at 10:19 PM, Ratko Dodevski <span dir="ltr"><<a href="mailto:rade239@gmail.com" target="_blank">rade239@gmail.com</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin:0 0 0 .8ex;border-left:1px #ccc solid;padding-left:1ex">Hi Johnny, it seems that I'm still a bit of confused... If I remove<br>
select resource step, then how are the calls are going to be put in<br>
the queue? And if I route the call directly to the agent what would<br>
happened if agent has an ongoing call? In this case I need to put the<br>
call in queue. Can you please provide me with some more detailed help.<br>
<br>
<br>
<br>
<br>
Regards<br>
Ratko D.<br>
</blockquote></div><br></div>