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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Hi Denny,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>1) Did you use this slightly different configuration on your
SRST gateway?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><a
href="http://www.cisco.com/en/US/docs/voice_ip_comm/cusrst/admin/sipsrst/configuration/guide/spsrst2.html">http://www.cisco.com/en/US/docs/voice_ip_comm/cusrst/admin/sipsrst/configuration/guide/spsrst2.html</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>2) What type of softkey template are you trying to use? When
you say it works on other phone models are they other 99xx or 89xx model
phones? Most of the features for the 99xx/89xx phones are under the
feature control policy, otherwise former softkeys like mobility have to go on
the session buttons (like a phone button template).<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Joe<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>ciscozest<br>
<b>Sent:</b> Wednesday, April 28, 2010 2:09 AM<br>
<b>To:</b> cisco-voip mailinglist<br>
<b>Subject:</b> [cisco-voip] 9971 phone isssues<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<p class=MsoNormal>I have just implemented Cisco 9971 phones and realized few
problems. <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>1. The phone could not get the SRST information
from CallManager thus this phone could not registered during SRST. I
checked on the phone information displayed and the standby server option is
blank. The other phone models (older) work fine. <o:p></o:p></p>
</div>
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<p class=MsoNormal>2. The custom softkey template applied for 9971 phone does
not work. Tested with other phone models, they are all good.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>i have tried to reset TFTP service, reset the phone until
rebooting the CUCM server but no luck with the above problems.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>I am using CUCM 7.1.3b SU2. The 9971 firmware is SIP 9.0.2
(latest). The gateway is cisco2921 IOS c2900-universalk9-mz.SPA.150-1.M2.bin.
Has anyone experienced this issue before? Appreciate for any feedbacks.<o:p></o:p></p>
</div>
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<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Thanks,<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>Denny<o:p></o:p></p>
</div>
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