<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Check the phone's Status Messages (settings->admin settings->status->status messages) for any errors, particularly related to the cnf.xml file.<div><br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>-Ryan</div></span>
</div>
<br><div><div>On Apr 29, 2010, at 2:21 AM, ciscozest wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite">
<div bgcolor="#ffffff" text="#000000">
Hi,<br>
I think the problem is not at the gateway since the IP phone 9971 can
not get the redundant CCM Server info so it won;t contact the SRST
gateway at all upon no connection to the CUCM.<br>
<br>
The softkey I used work for 7965, 7942 and 7945. One important feature
such as "iDivert" is not available with phone button template though :(<br>
I tested the mobility softkey works using the phone button template.<br>
<br>
Denny<br>
<br>
On 28/04/2010 11:50 PM, Ryan Ratliff wrote:
<blockquote cite="mid:60058239-F8B2-4298-93B8-54D9969DC2ED@cisco.com" type="cite">I don't recall if 7.1(3b)SU2 includes the fix or not but
you need to be on a later 7.1(3) ES to get the Mobility softkey for
99XX phones.
<div><br>
<div><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; ">
<div>-Ryan</div>
</span></div>
<br>
<div>
<div>On Apr 28, 2010, at 9:37 AM, Joe Martini (joemar2) wrote:</div>
<br class="Apple-interchange-newline">
<blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;">
<div link="blue" vlink="purple" lang="EN-US">
<div class="Section1">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Arial,sans-serif; color: rgb(31, 73, 125);">Hi
Denny,<o:p></o:p></span></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Arial,sans-serif; color: rgb(31, 73, 125);"><o:p> </o:p></span></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Arial,sans-serif; color: rgb(31, 73, 125);">1)
Did you use this slightly different configuration on your SRST gateway?<o:p></o:p></span></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Arial,sans-serif; color: rgb(31, 73, 125);"><o:p> </o:p></span></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Arial,sans-serif; color: rgb(31, 73, 125);"><a moz-do-not-send="true" href="http://www.cisco.com/en/US/docs/voice_ip_comm/cusrst/admin/sipsrst/configuration/guide/spsrst2.html" style="color: blue; text-decoration: underline;">http://www.cisco.com/en/US/docs/voice_ip_comm/cusrst/admin/sipsrst/configuration/guide/spsrst2.html</a><o:p></o:p></span></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Arial,sans-serif; color: rgb(31, 73, 125);"><o:p> </o:p></span></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Arial,sans-serif; color: rgb(31, 73, 125);">2)
What type of softkey template are you trying to use? When you say it
works on other phone models are they other 99xx or 89xx model phones?
Most of the features for the 99xx/89xx phones are under the feature
control policy, otherwise former softkeys like mobility have to go on
the session buttons (like a phone button template).<o:p></o:p></span></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Arial,sans-serif; color: rgb(31, 73, 125);"><o:p> </o:p></span></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Arial,sans-serif; color: rgb(31, 73, 125);">Joe<o:p></o:p></span></div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Arial,sans-serif; color: rgb(31, 73, 125);"><o:p> </o:p></span></div>
<div style="border-style: solid none none; border-top: 1pt solid rgb(181, 196, 223); padding: 3pt 0in 0in;">
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><b><span style="font-size: 10pt; font-family: Tahoma,sans-serif;">From:</span></b><span style="font-size: 10pt; font-family: Tahoma,sans-serif;"><span class="Apple-converted-space"> </span><a moz-do-not-send="true" href="mailto:cisco-voip-bounces@puck.nether.net" style="color: blue; text-decoration: underline;">cisco-voip-bounces@puck.nether.net</a><span class="Apple-converted-space"> </span>[<a class="moz-txt-link-freetext" href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]<span class="Apple-converted-space"> </span><b>On Behalf Of<span class="Apple-converted-space"> </span></b>ciscozest<br>
<b>Sent:</b><span class="Apple-converted-space"> </span>Wednesday,
April 28, 2010 2:09 AM<br>
<b>To:</b><span class="Apple-converted-space"> </span>cisco-voip
mailinglist<br>
<b>Subject:</b><span class="Apple-converted-space"> </span>[cisco-voip]
9971 phone isssues<o:p></o:p></span></div>
</div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><o:p> </o:p></div>
<div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">I
have just implemented Cisco 9971 phones and realized few problems.<o:p></o:p></div>
</div>
<div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">1.
The phone could not get the SRST information from CallManager thus this
phone could not registered during SRST. I checked on the phone
information displayed and the standby server option is blank. The other
phone models (older) work fine.<o:p></o:p></div>
</div>
<div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">2.
The custom softkey template applied for 9971 phone does not work.
Tested with other phone models, they are all good.<o:p></o:p></div>
</div>
<div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"> <o:p></o:p></div>
</div>
<div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">i
have tried to reset TFTP service, reset the phone until rebooting the
CUCM server but no luck with the above problems.<o:p></o:p></div>
</div>
<div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">I
am using CUCM 7.1.3b SU2. The 9971 firmware is SIP 9.0.2 (latest). The
gateway is cisco2921 IOS c2900-universalk9-mz.SPA.150-1.M2.bin. Has
anyone experienced this issue before? Appreciate for any feedbacks.<o:p></o:p></div>
</div>
<div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"> <o:p></o:p></div>
</div>
<div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">Thanks,<o:p></o:p></div>
</div>
<div>
<div style="margin: 0in 0in 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;">Denny<o:p></o:p></div>
</div>
</div>
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</span></blockquote>
</div>
<br>
</div>
</blockquote>
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