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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal>I have heard that it has now changed and there are some gear that is covered for actual life time and not 5 years.<o:p></o:p></p><p class=MsoNormal>Can anyone shed some light for me?<o:p></o:p></p><p class=MsoNormal>I am looking for a link to cisco or other to say what is now covered.<o:p></o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><p class=MsoNormal><o:p>&nbsp;</o:p></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=543 style='width:407.25pt'><tr style='height:70.9pt'><td nowrap valign=top style='padding:0in 0in 11.25pt .25in;height:70.9pt'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:115%'><b><span style='font-size:8.5pt;line-height:115%;font-family:"Arial","sans-serif";color:#666666'>Leslie Meade&nbsp; </span></b><b><span style='font-size:8.0pt;line-height:115%;font-family:"Arial","sans-serif";color:#548DD4'>ccna ccvp</span></b><span style='font-size:8.5pt;line-height:115%;font-family:"Arial","sans-serif";color:#666666'><br><b>Network Administrator</b><br><br><a href="mailto:lmeade@signal.ca"><span style='color:#666666'>lmeade@signal.ca</span></a><br>IP Phone :<b>604-453-5076</b><br>Mobile&nbsp;&nbsp;&nbsp; &nbsp;:<b>778-228-4339</b><br>Fax&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp;&nbsp; &nbsp; :<b>604-453-5051</b><o:p></o:p></span></p></td><td nowrap valign=top style='padding:0in 0in 7.5pt 15.0pt;height:70.9pt'><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;line-height:115%'><span style='font-size:8.5pt;line-height:115%;font-family:"Arial","sans-serif";color:#666666'><br>Building C - 3500 Cornett Road<br>Vancouver, BC<br>V5M 2H5<br>Canada<br><a href="http://www.signal.ca/"><span style='color:#666666'>www.signal.ca</span></a><o:p></o:p></span></p></td><td width=200 style='width:150.0pt;padding:0in 0in 0in 0in;height:70.9pt'><p class=MsoNormal style='line-height:115%'>&nbsp;<span style='font-size:12.0pt;line-height:115%'><o:p></o:p></span></p></td></tr></table><p class=MsoNormal><span style='display:none'><o:p>&nbsp;</o:p></span></p><table class=MsoNormalTable border=0 cellspacing=0 cellpadding=0 width=400 style='width:300.0pt'><tr><td style='padding:12.0pt .25in 4.5pt .25in'><p class=MsoNormal><a href="http://www.signal.ca/" target="_blank"><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:red;text-decoration:none'><img border=0 width=79 height=45 id="Picture_x0020_1" src="cid:image001.jpg@01CAE78F.483BF930" alt="http://www.vancouverfilmstudios.com/graphics/affilsignal.jpg"></span></a>&nbsp; <b><span style='font-size:8.5pt;font-family:"Arial","sans-serif";color:#666666'><img border=0 width=55 height=45 id="Picture_x0020_2" src="cid:image002.jpg@01CAE78F.483BF930" alt=CCVP></span></b><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:#999999'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:7.5pt;font-family:"Arial","sans-serif";color:#999999'>This e-mail may contain confidential and privileged material for the sole use of the intended recipient. Any review, use, distribution or disclosure by others is strictly prohibited. If you are not the intended recipient (or authorized to receive for the recipient), please contact the sender by reply e-mail and delete all copies of this message.<o:p></o:p></span></p></td></tr></table><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span lang=EN-CA style='font-size:18.0pt;font-family:Webdings;color:#76923C'>P </span><span lang=EN-CA style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#76923C'>Please consider the environment before printing this email.</span><span style='color:#76923C'><o:p></o:p></span></p><p class=MsoNormal><o:p>&nbsp;</o:p></p></div></body></html>