<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">Did CUCM ever send a CRCX to the gateway after receiving the inbound setup?<div><br></div><div>Look for the last status poll (if this option is enabled) in the CCM traces for the endpoint and see what it has for channel 14.</div><div><br></div><div>You should see CUCM send a PRI Restart out to the PSTN immediately after this call fails.</div><div><br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>-Ryan</div></span>
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<br><div><div>On Apr 29, 2010, at 11:31 AM, Jason Aarons (US) wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div lang="DE" vlink="purple" link="blue" ocsi="x"><div dir="ltr"><font face="Tahoma" color="#000000" size="2">Since it's channel 15 is it a E1 ?</font></div><div dir="ltr"><font face="tahoma" size="2"></font> </div><div dir="ltr"><font face="tahoma" size="2">show isdn service</font></div><div dir="ltr"><font face="tahoma" size="2"></font> </div><div dir="ltr"><font face="tahoma" size="2">Put a loopback plug toward you is that channel good/in service ?</font></div><div dir="ltr"><font face="tahoma" size="2"></font> </div><div dir="ltr"> </div><div id="divRpF584719" style="direction: ltr; "><hr tabindex="-1"><font face="Tahoma" size="2"><b>From:</b><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip-bounces@puck.nether.net</a><span class="Apple-converted-space"> </span>[cisco-voip-bounces@puck.nether.net] On Behalf Of Robert Schuknecht [rschuknecht@gmx.de]<br><b>Sent:</b><span class="Apple-converted-space"> </span>Thursday, April 29, 2010 11:27 AM<br><b>To:</b><span class="Apple-converted-space"> </span>'cisco-voip voyp list'<br><b>Subject:</b><span class="Apple-converted-space"> </span>[cisco-voip] MGCP PRI: Cause i = 0x80AC - Requested circuit/channel not available on Incoming Calls<br></font><br></div><div></div><div><div class="Section1"><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; ">Hi,</div><p class="MsoNormal" style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "> </p><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US">i am facing problems with incoming calls on a MGCP PRI Gateway. Some of the incoming calls get disconnected with cause code: Cause i = 0x80AC - Requested circuit/channel not available. I noticed that this happens only on one specific port and B-Channel.</span></div><p class="MsoNormal" style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US"></span> </p><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US">Sample output of debug isdn q931:</span></div><p class="MsoNormal" style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US"></span> </p><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US">Apr 29 14:45:25.870 cest: ISDN Se0/0/1:15 Q931: RX <- SETUP pd = 8 callref = 0x0071</span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US"> Sending Complete</span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US"> Bearer Capability i = 0x8090A3</span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US"> Standard = CCITT</span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US"> Transfer Capability = Speech </span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US"> Transfer Mode = Circuit</span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US"> Transfer Rate = 64 kbit/s</span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US"> Channel ID i = 0xA9838E</span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US"> Exclusive, Channel 14</span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US"> Calling Party Number i = 0x2183, '160XXXXXXX'</span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US"> Plan:ISDN, Type:National</span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US"> Called Party Number i = 0xC1, '25XXXXXX'</span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US"> Plan:ISDN, Type:Subscriber(local)</span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US"> High Layer Compat i = 0x9181</span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US">Apr 29 14:45:25.870 cest: ISDN Se0/0/1:15 Q931: TX -> RELEASE_COMP pd = 8 callref = 0x8071</span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US"> Cause i = 0x80AC - Requested circuit/channel not available</span></div><p class="MsoNormal" style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US"></span> </p><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US">At nearly the same time I see the following output in CCM Trace:</span></div><p class="MsoNormal" style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US"></span> </p><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US">CCM|In Message -- PriEuroSetupMsg -- Protocol= PriEuroProtocol|<CLID::StandAloneCluster><NID::10.236.3.51><LVL::Significant><MASK::0040> </span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US">CCM|Ie - Ni2BearerCapabilityIe -- IEData= 04 03 80 90 A3 |<CLID::StandAloneCluster><NID::10.236.3.51><LVL::State Transition><MASK::0040> </span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US">CCM|Ie - Q931ChannelIdIe -- IEData= 18 03 A9 83 8E |<CLID::StandAloneCluster><NID::10.236.3.51><LVL::State Transition><MASK::0040> </span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US">CCM|Ie - Q931CallingPartyIe -- IEData= 6C 0C 21 83 31 36 30 3X 3X 3X 3X 3X 3X 3X |<CLID::StandAloneCluster><NID::10.236.3.51><LVL::State Transition><MASK::0040> </span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US">CCM|Ie - Q931CalledPartyIe -- IEData= 70 09 C1 32 35 3X 3X 3X 3X 3X 3X |<CLID::StandAloneCluster><NID::10.236.3.51><LVL::State Transition><MASK::0040> </span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US">CCM|Ie - Q931HighLayerCompatibilityIe -- IEData= 7D 02 91 81 |<CLID::StandAloneCluster><NID::10.236.3.51><LVL::State Transition><MASK::0040> </span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US">CCM|MMan_Id= 0. (iep= 0 dsl= 8001 sapi= 0 ces= 0 IpAddr=403ec0a IpPort=2427)|<CLID::StandAloneCluster><NID::10.236.3.51><LVL::State Transition><MASK::0040> </span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US">CCM|IsdnMsgData1= 08 02 00 71 05 A1 04 03 80 90 A3 18 03 A9 83 8E 6C 0C 21 83 31 36 30 38 34 39 33 32 36 31 70 09 C1 32 35 35 30 31 34 30 31 7D 02 91 81 |<CLID::StandAloneCluster><NID::10.236.3.51><LVL::State Transition><MASK::0040> </span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US">CCM|MGCPpn9d -<span class="Apple-converted-space"> </span><a href="mailto:S0/SU0/DS1-1@ostbogw01.XXXXXXXXX.local" style="color: blue; text-decoration: underline; ">S0/SU0/DS1-1@ostbogw01.XXXXXXXXX.local</a><span class="Apple-converted-space"> </span>- Collision Detected On PriEuro Interface callphase= 9|<CLID::StandAloneCluster><NID::10.236.3.51><CT::2,100,133,1.358133><IP::10.236.3.4><DEV::><LVL::State Transition><MASK::2000> </span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US">CCM|Entering default,restarting channel|<CLID::StandAloneCluster><NID::10.236.3.51><CT::2,100,133,1.358133><IP::10.236.3.4><DEV::><LVL::State Transition><MASK::2000> </span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US">CCM|MGCPpn9d::conflictingChannelHandler - Don't Restart this channel since it is marked OOS_NE under service parameter:S0/SU0/DS1-1@ostbogw01. XXXXXXXXX.local=00000000000000000000000000000000 or due to MGCP gateway hardware failure|<CLID::StandAloneCluster><NID::10.236.3.51><CT::2,100,133,1.358133><IP::10.236.3.4><DEV::><LVL::State Transition><MASK::2000></span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US">CCM| |<CLID::StandAloneCluster><NID::10.236.3.51><LVL::State Transition><MASK::0040> </span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US">CCM|Out Message -- PriReleaseCompleteMsg -- Protocol= PriEuroProtocol|<CLID::StandAloneCluster><NID::10.236.3.51><LVL::Significant><MASK::0040> </span></div><p class="MsoNormal" style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US"></span> </p><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US">I checked the above mentioned CCM Service Parameter and It is not checked.</span></div><p class="MsoNormal" style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US"></span> </p><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US">Does anybody know how to track down the root cause of this issue?</span></div><p class="MsoNormal" style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US"></span> </p><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US">Callmanager is running 7.0.2-20000-5</span></div><div style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US">Gateway is running 12.4(22)T4 </span></div><p class="MsoNormal" style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US"></span> </p><p class="MsoNormal" style="margin-top: 0cm; margin-bottom: 0pt; font-size: 11pt; margin-right: 0cm; margin-left: 0cm; font-family: Calibri, sans-serif; "><span lang="EN-US"></span> </p></div></div><p style="margin-top: 0px; margin-bottom: 0px; "></p><hr size="1"><p style="margin-top: 0px; margin-bottom: 0px; "></p><div style="margin-top: 0px; margin-bottom: 0px; "><strong>Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. 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