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I had a similar problem on an analogue extension connected to a VG224 where the extension could not put calls on hold or transfer them. The VG224 and the IVR system need to be configured for the correct Hook Flash duration. i.e. if the IVR is sending a hook flash which is too long, the VG224 will see this as the IVR hanging up. The standard Hook Flash time should be around 100ms. I set our VG224 to have a hook flash time of 80ms min and 100ms max and this worked perfectly with the analogue extension.<BR>
<BR>
If you set both your VG224 and your IVR to these values (the IVR may already be set correctly of course) it should work.<BR>
<BR>
Cheers<BR>
<BR>
Simon<BR> <BR>
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Date: Fri, 7 May 2010 14:43:35 -0400<BR>From: lelio@uoguelph.ca<BR>To: me@go0se.com<BR>CC: cisco-voip@puck.nether.net<BR>Subject: Re: [cisco-voip] vg224 hookflash transfer<BR><BR>
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<DIV style="FONT-SIZE: 10pt; COLOR: #000000; FONT-FAMILY: Verdana">your congress passed a health care bill recently.<BR><BR>i would think anything is easy after that. ;)<BR><BR><BR><BR>----- Original Message -----<BR>From: "Go0se" <me@go0se.com><BR>To: "Lelio Fulgenzi" <lelio@uoguelph.ca><BR>Cc: "cisco-voip voyp list" <cisco-voip@puck.nether.net><BR>Sent: Friday, May 7, 2010 2:38:13 PM GMT -05:00 US/Canada Eastern<BR>Subject: RE: [cisco-voip] vg224 hookflash transfer<BR><BR>
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<P class=ecxMsoNormal><SPAN style="COLOR: rgb(31,73,125)">I had everything correct, however, I made a stupid mistake - I had my max calls on the port set to 1 – that was causing the hangup. I fixed that and now I no longer get disconnected but it never completes the transfer. From all of the documentation I’ve read it appears that the SCCP port requires a “#2” transfer code after the 2<SUP>nd</SUP> hookflash. The IVR appears to just hang up while the cisco port just sits there and waits for the interdigit timeout and then re-rings the port which opens the IVR connection back up and you start at the opening IVR greeting all over again. To reprogram the IVR system to add a “#2” is going to take an act of congress.</SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: rgb(31,73,125)"> </SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: rgb(31,73,125)">Not sure what I can do.</SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: rgb(31,73,125)"> </SPAN></P>
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<P class=ecxMsoNormal><SPAN style="COLOR: rgb(31,73,125)">Thanks,</SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: rgb(31,73,125)"> </SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: rgb(31,73,125)">Go0se</SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: rgb(31,73,125)"> </SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: rgb(31,73,125)">My blog: </SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: rgb(31,73,125)"><A href="http://atc.go0se.com/">http://atc.go0se.com</A></SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: rgb(31,73,125)"> </SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: rgb(31,73,125)">-------------------------------------</SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: rgb(31,73,125)">Help Hopegivers International </SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: rgb(31,73,125)">feed the orphans of India.</SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: rgb(31,73,125)"><A href="http://www.hopegivers.org/">http://www.hopegivers.org</A></SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: rgb(31,73,125)">-------------------------------------</SPAN></P></DIV>
<P class=ecxMsoNormal><SPAN style="COLOR: rgb(31,73,125)"> </SPAN></P>
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<P class=ecxMsoNormal><B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> Lelio Fulgenzi [mailto:lelio@uoguelph.ca] <BR><B>Sent:</B> Friday, May 07, 2010 11:58 AM<BR><B>To:</B> Go0se<BR><B>Cc:</B> cisco-voip voyp list<BR><B>Subject:</B> Re: [cisco-voip] vg224 hookflash transfer</SPAN></P></DIV></DIV>
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<P class=ecxMsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 'Verdana','sans-serif'">take a gander at this goose...<BR><BR>http://www.cisco.com/en/US/docs/ios/voice/fxs/configuration/guide/fxsfeatmd.html<BR><BR>i believe you need to enable a feature mode in order to get hookflash since it is considered a supplementary feature.<BR><BR><BR>---<BR>Lelio Fulgenzi, B.A.<BR>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<BR>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<BR>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<BR>Cooking with unix is easy. You just sed it and forget it. <BR> - LFJ (with apologies to Mr. Popeil)<BR><BR><BR>----- Original Message -----<BR>From: "Go0se" <me@go0se.com><BR>To: "cisco-voip voyp list" <cisco-voip@puck.nether.net><BR>Sent: Friday, May 7, 2010 12:52:41 PM GMT -05:00 US/Canada Eastern<BR>Subject: [cisco-voip] vg224 hookflash transfer<BR><BR><BR></SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 'Verdana','sans-serif'"></SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: black">We recently integrated a very old IVR system (that was previously integrated into an Avaya) into a UCM 6 system via 8 ports on a VG224. When you call the system and press 0 for an operator it attempts to transfer you to an extension on the Cisco system. The system does this by sending a hookflash, then 4 digits, and then a 2<SUP>nd</SUP> hookflash. When testing you hear the digits but then the call is disconnected. In debugging the vg224 we see this exact event transpire (hookflash, digits, hookflash), however, the Callmanager system does not interpret/handle the hookflash transfer properly. We have tried configuring the ports as both MGCP and SCCP, neither with any success.</SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: black"> </SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: black">Is there some parameter, etc., that I am missing?</SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: black"> </SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: black">As always your time is appreciated.</SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: black"> </SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: black">Thanks,</SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: black"> </SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: black">Go0se</SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: black"> </SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: black">My blog: </SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: black"><A href="http://atc.go0se.com/">http://atc.go0se.com</A></SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: black"> </SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: black">-------------------------------------</SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: black">Help Hopegivers International </SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: black">feed the orphans of India.</SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: black"><A href="http://www.hopegivers.org/">http://www.hopegivers.org</A></SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: black">-------------------------------------</SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: black"> </SPAN></P>
<P class=ecxMsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 'Verdana','sans-serif'"><BR>_______________________________________________ cisco-voip mailing list cisco-voip@puck.nether.net https://puck.nether.net/mailman/listinfo/cisco-voip </SPAN></P></DIV></DIV></DIV> <br /><hr />Get a new e-mail account with Hotmail – Free. <a href='http://clk.atdmt.com/UKM/go/197222280/direct/01/' target='_new'>Sign-up now.</a></body>
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