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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hi Mike,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Take a look at Cisco Unified Contact Center Express. The
outbound dialer is limited, but it doesn’t seem you need much
functionality given the below.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>You basically upload a txt file to the system with the info for
the customers, and the Cisco Agent Desktop on your Agent’s machine will
ask if the agent is ready to make the call, etc.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>You can then pull reports on the outbound dialing campaigns with
the Historical Reporting tool that comes bundled with the UCCX product.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Hope this helps,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Tim </span></b><i><span style='font-size:8.0pt;font-family:"Arial","sans-serif";
color:#1F497D'><o:p></o:p></span></i></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Mike King<br>
<b>Sent:</b> Wednesday, May 12, 2010 10:10 PM<br>
<b>To:</b> Cisco VoIPoE List<br>
<b>Subject:</b> [cisco-voip] Outbound Dialer<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We have a CUCM 7.1.3 cluster.<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>We currently pay a third party to do outbound calling
to confirm appointments. We provide them with a list of First,
Last, Number, what appoint is for. They have an automated dialer that
calls the client, and does a press 1 to confirm, or press 2 to cancel message.
There is web portal we log into to print the results.<o:p></o:p></p>
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<p class=MsoNormal><o:p> </o:p></p>
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<div>
<p class=MsoNormal>Lately, (past year or so) the third party has been doing a
pretty horrible job. (Examples are: Client is called, and get's dead air.
Client is called, confirms appointment, and get's a second call a few
minutes later)<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>We'd like to see if we could bring this inhouse, and utilize
our Callmanager.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>IE, we have a list of Names/ Numbers / reason, and get a
list back of Confirmed, Cancelled, No Answer<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Anyone aware of any products / companies that could do
something like this?<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>Mike<o:p></o:p></p>
</div>
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