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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Wes,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>This makes me ask a question—<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>If mobility and SNR is enabled--- Will a call sent to a Cell
phone passing thru CCM appear as a zero duration call in CDR?—<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>IE It goes to my cell phone and I don’t answer it and it goes
back to Unity… Will that appear? If not, why not?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Jim<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif";
color:windowtext'>From:</span></b><span style='font-size:10.0pt;font-family:
"Tahoma","sans-serif";color:windowtext'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Wes Sisk<br>
<b>Sent:</b> Thursday, May 13, 2010 3:06 PM<br>
<b>To:</b> Mike J. Erickson<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] MWI Issue<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I would start by enabling 0 duration call detail records (cm
service parameter). Then see what time his MWI gets set (call from his
extension number to the MWI ON number). If you find the CDR is the originating
device a phone or is it a voicemail port? If a voicemail port and call
falls within the time when unity is doing MWI refresh then need to investigate
Unity. If originating device is not Unity then need to investigate the
originating device. Could be as simple as coworker playing prank.
Do you allow phones to dial the mwi on/off numbers directly?<br>
<br>
If it does not appear in CDR then get CM SDI and SDL traces from the overnight
period. TAC can find when the MWI was set and what initiated the MWI
operation.<br>
<br>
If you have Q.SIG trunks keep in mind MWI operations can pass over Q.SIG as
well.<br>
<br>
/Wes<br>
<br>
On Thursday, May 13, 2010 1:58:53 PM, Mike J. Erickson <a
href="mailto:mjerickson@orbits.net"><mjerickson@orbits.net></a> wrote:<br>
<br>
<o:p></o:p></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>Running
CUCM 7.12 and Unity 7.0. I have one user out of 600 that gets his MWI
light turned on every morning after the MWI refresh cycle, despite the fact
there aren’t any VM’s in his inbox. Here are the steps that have been
done:<o:p></o:p></span></p>
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<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>1)
Deleted his Unity Profile and Recreated it<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>2)
Deleted his Phone Profile and Recreated it<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>3)
Tried logging in as him on a different phone<o:p></o:p></span></p>
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<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>4)
Failed over and rebooted Primary. Failed back to Primary and it is still
happening<o:p></o:p></span></p>
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<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>5)
Logged into his Exchange mailbox (Not cached) and there were no unread messages
nor any VMs in his inbox or any other folders. There were no rules set in
Outlook as well<o:p></o:p></span></p>
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<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>6)
Logged into his VM Box on the phone and there were no new Voicemails or
Messages<o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
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<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>Not
sure where else to look. Thanks in advance.<o:p></o:p></span></p>
</div>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> <o:p></o:p></span></p>
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<pre><o:p> </o:p></pre><pre style='text-align:center'>
<hr size=4 width="90%" align=center>
</pre><pre><o:p> </o:p></pre><pre>_______________________________________________<o:p></o:p></pre><pre>cisco-voip mailing list<o:p></o:p></pre><pre><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></pre><pre><a
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></pre><pre> <o:p></o:p></pre>
<p class=MsoNormal><o:p> </o:p></p>
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