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I would start by enabling 0 duration call detail records (cm service
parameter). Then see what time his MWI gets set (call from his
extension number to the MWI ON number). If you find the CDR is the
originating device a phone or is it a voicemail port? If a voicemail
port and call falls within the time when unity is doing MWI refresh
then need to investigate Unity. If originating device is not Unity
then need to investigate the originating device. Could be as simple as
coworker playing prank. Do you allow phones to dial the mwi on/off
numbers directly?<br>
<br>
If it does not appear in CDR then get CM SDI and SDL traces from the
overnight period. TAC can find when the MWI was set and what initiated
the MWI operation.<br>
<br>
If you have Q.SIG trunks keep in mind MWI operations can pass over
Q.SIG as well.<br>
<br>
/Wes<br>
<br>
On Thursday, May 13, 2010 1:58:53 PM, Mike J. Erickson
<a class="moz-txt-link-rfc2396E" href="mailto:mjerickson@orbits.net"><mjerickson@orbits.net></a> wrote:<br>
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<div>Running CUCM 7.12 and Unity 7.0. I have one user out of 600
that gets his MWI light turned on every morning after the MWI refresh
cycle, despite the fact there aren’t any VM’s in his inbox. Here are
the steps that have been done:</div>
<div> </div>
<div>1) Deleted his Unity Profile and Recreated it</div>
<div>2) Deleted his Phone Profile and Recreated it</div>
<div>3) Tried logging in as him on a different phone</div>
<div>4) Failed over and rebooted Primary. Failed back to Primary and
it is still happening</div>
<div>5) Logged into his Exchange mailbox (Not cached) and there were
no unread messages nor any VMs in his inbox or any other folders. There
were no rules set in Outlook as well</div>
<div>6) Logged into his VM Box on the phone and there were no new
Voicemails or Messages</div>
<div> </div>
<div>Not sure where else to look. Thanks in advance.</div>
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