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<div class=Section1>
<p class=MsoNormal><span style='color:#1F497D'>I guess it’s related to some older
firmware bug which will actually crash halfway while loading the latest
firmware. The correct way is to flash it to some intermediate release before going
for the latest firmware. <o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>However, the shortest way you
can try out is to do a factory reset and connect it back into the network. (If
you don’t have too many phones to factory reset)<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><a
href="http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml">http://www.cisco.com/en/US/products/hw/phones/ps379/products_tech_note09186a00800941bb.shtml</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Jamie
Weatherhead<br>
<b>Sent:</b> Tuesday, May 18, 2010 5:07 PM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] 7970 Issue - phones constantly
restarting/rebooting<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Morning All,<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>We’ve recently installed a stack of switches and have
connected approximately ten IP 7970 phones with 7914 side carts. One other 7970
is without a side cart.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The ports have been setup as access ports with a data and voice
vlan. The phones register and function fine. However, all 7970 phones recently
installed reboot themselves intermittently and have been doing so for the past
48 hours.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Port config as follows:<o:p></o:p></p>
<p class=MsoNormal>switchport access vlan XXX<o:p></o:p></p>
<p class=MsoNormal> switchport mode access<o:p></o:p></p>
<p class=MsoNormal> switchport voice vlan XXX<o:p></o:p></p>
<p class=MsoNormal> spanning-tree portfast<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The phones are running firmware SCCP70.8-5-3S. Nothing else
appears out of the ordinary and all other phones in our LAN and WAN appear
stable. I have included a debug display of one of the phones that keeps rebooting.
Any help would be appreciated.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<div align=center>
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>10:08:47 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
</td>
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<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>10:08:47 9: Name=SEP0022905983DE Load= SCCP70.8-5-3S TFTP
Error</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
</td>
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<tr>
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<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>10:08:57 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
</td>
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<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>10:09:00 9: Name=SEP0022905983DE Load= SCCP70.8-5-3S TFTP
Error</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
</td>
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<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>10:09:35 10: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=TCP-timeout</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
</td>
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<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>10:09:35 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
</td>
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<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>10:09:48 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
</td>
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<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>10:09:58 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
</td>
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<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>11:02:38 23: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=Reset-Restart</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
</td>
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<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>11:05:59 23: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=Reset-Restart</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
</td>
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<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>11:06:52 23: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=Reset-Restart</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
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<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>11:07:32 23: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=Reset-Restart</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
</td>
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<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>11:44:32 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
</td>
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<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>11:44:32 9: Name=SEP0022905983DE Load= SCCP70.8-5-3S TFTP
Error</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
</td>
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<tr>
<td width=20 style='width:15.0pt;padding:0in 0in 0in 0in'></td>
<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>11:44:32 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
</td>
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<td width=20 style='width:15.0pt;padding:0in 0in 0in 0in'></td>
<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>11:45:43 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
</td>
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<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>11:45:54 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
</td>
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<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>14:14:31 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
</td>
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<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>14:14:31 9: Name=SEP0022905983DE Load= SCCP70.8-5-3S TFTP
Error</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
</td>
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<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>14:14:31 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
</td>
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>14:16:31 10: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=TCP-timeout</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
</td>
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<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>14:16:31 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
</td>
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<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>14:16:42 23: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=Reset-Restart</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
</td>
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>17:34:32 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>17:34:47 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
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<td style='padding:0in 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>02:45:30 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>02:45:30 9: Name=SEP0022905983DE Load= SCCP70.8-5-3S TFTP
Error</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
</td>
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>02:45:30 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>02:46:38 10: Name=SEP0022905983DE Load= SCCP70.8-5-3S
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>06:42:42 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S Last=UCM-closed-TCP</span></b><span
style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#003031'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>06:43:42 10: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=TCP-timeout</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>06:43:43 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>06:43:53 23: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=Reset-Restart</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>06:44:04 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>09:19:43 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>09:19:43 9: Name=SEP0022905983DE Load= SCCP70.8-5-3S TFTP
Error</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>09:19:43 17: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=KeepaliveTO</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>09:20:43 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>09:20:56 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>09:21:07 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>09:34:43 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>09:34:43 9: Name=SEP0022905983DE Load= SCCP70.8-5-3S TFTP
Error</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
</td>
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>09:34:43 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>09:35:43 10: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=TCP-timeout</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>09:35:43 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>09:35:56 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'>09:36:06 14: Name=SEP0022905983DE Load= SCCP70.8-5-3S
Last=UCM-closed-TCP</span></b><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#003031'><o:p></o:p></span></p>
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