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Jim,<br>
<br>
I have not explicitly tested but with "log zero duration calls" enabled
I would expect to see the call leg "sent to a Cell phone passing thru
CCM" appear in CDR. Depending on your profile settings (answer too
soon, answer too late) the call may get connected to cell phone
voicemail which would send it to fully connected state and give it a
non-zero duration.<br>
<br>
/Wes<br>
<br>
On Thursday, May 13, 2010 3:12:10 PM, Jim McBurnett
<a class="moz-txt-link-rfc2396E" href="mailto:jim@tgasolutions.com"><jim@tgasolutions.com></a> wrote:<br>
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<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Wes,<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">This
makes me ask a question—<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">If
mobility and SNR is enabled--- Will a call sent to a Cell
phone passing thru CCM appear as a zero duration call in CDR?—<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">IE
It goes to my cell phone and I don’t answer it and it goes
back to Unity… Will that appear? If not, why not?<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Thanks,<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);">Jim<o:p></o:p></span></p>
<p class="MsoNormal"><span
style="font-size: 11pt; font-family: "Calibri","sans-serif"; color: rgb(31, 73, 125);"><o:p> </o:p></span></p>
<div>
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<p class="MsoNormal"><b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: windowtext;">From:</span></b><span
style="font-size: 10pt; font-family: "Tahoma","sans-serif"; color: windowtext;">
<a class="moz-txt-link-abbreviated" href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a class="moz-txt-link-freetext" href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Wes
Sisk<br>
<b>Sent:</b> Thursday, May 13, 2010 3:06 PM<br>
<b>To:</b> Mike J. Erickson<br>
<b>Cc:</b> <a class="moz-txt-link-abbreviated" href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] MWI Issue<o:p></o:p></span></p>
</div>
</div>
<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal">I would start by enabling 0 duration call detail
records (cm
service parameter). Then see what time his MWI gets set (call from his
extension number to the MWI ON number). If you find the CDR is the
originating
device a phone or is it a voicemail port? If a voicemail port and call
falls within the time when unity is doing MWI refresh then need to
investigate
Unity. If originating device is not Unity then need to investigate the
originating device. Could be as simple as coworker playing prank.
Do you allow phones to dial the mwi on/off numbers directly?<br>
<br>
If it does not appear in CDR then get CM SDI and SDL traces from the
overnight
period. TAC can find when the MWI was set and what initiated the MWI
operation.<br>
<br>
If you have Q.SIG trunks keep in mind MWI operations can pass over
Q.SIG as
well.<br>
<br>
/Wes<br>
<br>
On Thursday, May 13, 2010 1:58:53 PM, Mike J. Erickson <a
moz-do-not-send="true" href="mailto:mjerickson@orbits.net"><mjerickson@orbits.net></a>
wrote:<br>
<br>
<o:p></o:p></p>
<div>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Calibri","sans-serif";">Running
CUCM 7.12 and Unity 7.0. I have one user out of 600 that gets his MWI
light turned on every morning after the MWI refresh cycle, despite the
fact
there aren’t any VM’s in his inbox. Here are the steps that have been
done:<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Calibri","sans-serif";"> <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Calibri","sans-serif";">1)
Deleted his Unity Profile and Recreated it<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Calibri","sans-serif";">2)
Deleted his Phone Profile and Recreated it<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Calibri","sans-serif";">3)
Tried logging in as him on a different phone<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Calibri","sans-serif";">4)
Failed over and rebooted Primary. Failed back to Primary and it is
still
happening<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Calibri","sans-serif";">5)
Logged into his Exchange mailbox (Not cached) and there were no unread
messages
nor any VMs in his inbox or any other folders. There were no rules set
in
Outlook as well<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Calibri","sans-serif";">6)
Logged into his VM Box on the phone and there were no new Voicemails or
Messages<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Calibri","sans-serif";"> <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Calibri","sans-serif";">Not
sure where else to look. Thanks in advance.<o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Calibri","sans-serif";"> <o:p></o:p></span></p>
</div>
<div>
<p class="MsoNormal"><span
style="font-size: 10pt; font-family: "Calibri","sans-serif";"> <o:p></o:p></span></p>
</div>
<pre><o:p> </o:p></pre>
<pre style="text-align: center;">
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</pre>
<pre><o:p> </o:p></pre>
<pre>_______________________________________________<o:p></o:p></pre>
<pre>cisco-voip mailing list<o:p></o:p></pre>
<pre><a moz-do-not-send="true"
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><o:p></o:p></pre>
<pre><a moz-do-not-send="true"
href="https://puck.nether.net/mailman/listinfo/cisco-voip">https://puck.nether.net/mailman/listinfo/cisco-voip</a><o:p></o:p></pre>
<pre> <o:p></o:p></pre>
<p class="MsoNormal"><o:p> </o:p></p>
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