<html><head></head><body style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; ">The caller only receives a busy tone if the busy trigger is hit, and no CFB destination is set. In this case you would be setting the CFB destination to another line on the phone, and using that line's alerting name (or display, whatever setting works) to update the display of the calling phone to indicate that the user's primary line was busy.<div><br></div><div>Example:</div><div>Joe at 1000 calls Mary at 2000. </div><div>2000 is busy, CFB to *2000. DN *2000 is line 2 on Mary's phone, with an Alerting Name (or Display) set to "BUSY - Mary".</div><div>Joe's phone will show To: BUSY - Mary (hopefully).</div><div><br></div><div>You can word it however you wish, but hopefully you get the what I'm talking about. The downside is that Mary's phone would be ringing on a different line, which could impact ring settings, etc.<br><div><br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-align: auto; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div>-Ryan</div></span>
</div>
<br><div><div>On May 24, 2010, at 3:30 PM, Ahmed Abd EL-Rahman wrote:</div><br class="Apple-interchange-newline"><blockquote type="cite"><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px; -webkit-border-horizontal-spacing: 0px; -webkit-border-vertical-spacing: 0px; -webkit-text-decorations-in-effect: none; -webkit-text-size-adjust: auto; -webkit-text-stroke-width: 0px; "><div lang="EN-US" link="blue" vlink="purple" style="word-wrap: break-word; -webkit-nbsp-mode: space; -webkit-line-break: after-white-space; "><div class="Section1"><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">this means that the busy trigger will be set to 1, and in this case the caller will get a busy tone which will solve the problem, but this will prevent the user from receiving a second call which is a needed feature.<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Best Regards<o:p></o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); ">Ahmed Abd EL-Rahman</span></b><b><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(148, 138, 84); "><o:p></o:p></span></b></div></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 11pt; font-family: Calibri, sans-serif; color: rgb(31, 73, 125); "><o:p> </o:p></span></div><div><div style="border-right-style: none; border-bottom-style: none; border-left-style: none; border-width: initial; border-color: initial; border-top-style: solid; border-top-color: rgb(181, 196, 223); border-top-width: 1pt; padding-top: 3pt; padding-right: 0in; padding-bottom: 0in; padding-left: 0in; "><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; ">From:</span></b><span style="font-size: 10pt; font-family: Tahoma, sans-serif; "><span class="Apple-converted-space"> </span>Ryan Ratliff [mailto:rratliff@cisco.com]<span class="Apple-converted-space"> </span><br><b>Sent:</b><span class="Apple-converted-space"> </span>Monday, May 24, 2010 6:16 PM<br><b>To:</b><span class="Apple-converted-space"> </span>Scott Voll<br><b>Cc:</b><span class="Apple-converted-space"> </span>Ahmed Abd EL-Rahman;<span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline; ">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] Call Manager question<o:p></o:p></span></div></div></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; ">You could try forward busy (busy trigger) to a second line with an Alerting Name set to indicate that the user is busy. <o:p></o:p></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="font-size: 13.5pt; font-family: Helvetica, sans-serif; color: black; ">-Ryan<o:p></o:p></span></div></div></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; ">On May 24, 2010, at 11:03 AM, Scott Voll wrote:<o:p></o:p></div></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><br><br><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; ">I believe your only option is to set the call busy to 1 then setup the busy greeting in Unity (or UC).<o:p></o:p></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><o:p> </o:p></div></div><div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 12pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; ">Scott<o:p></o:p></p><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; ">On Sun, May 23, 2010 at 12:08 PM, Ahmed Abd EL-Rahman <<a href="mailto:Ahmed.Rahman@bmbgroup.com" style="color: blue; text-decoration: underline; ">Ahmed.Rahman@bmbgroup.com</a>> wrote:<o:p></o:p></div><div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; ">Dear all, I have a question about are there any way to indicate to a calling user who calls a user phone with a busy trigger set to 2 that this called user is on another call ? because by default the called user (who is already on a call) will see another call come into his phone screen BUT the calling user will have no idea that this user is on another call.<o:p></o:p></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "> <o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: rgb(31, 73, 125); "> </span><o:p></o:p></div></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: rgb(31, 73, 125); "> </span><o:p></o:p></div></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: rgb(31, 73, 125); ">Best Regards</span><o:p></o:p></div><div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><span style="color: rgb(31, 73, 125); "> </span><o:p></o:p></div></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="color: rgb(31, 73, 125); ">Ahmed Abd EL-Rahman</span><span style="color: rgb(74, 68, 42); "><span class="Apple-converted-space"> </span></span><span style="color: rgb(148, 138, 84); ">I</span><span style="color: rgb(51, 51, 153); "><span class="Apple-converted-space"> </span></span><span style="color: rgb(31, 73, 125); ">Senior Network Engineer</span></b><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="color: rgb(31, 73, 125); ">CCVP, CCNP, CCNA, CCNA-VOICE, IPTX, UCCX, CRMCS, WLSS</span></b><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><a href="http://www.bmbgroup.com/" target="_blank" style="color: blue; text-decoration: underline; "><span style="color: rgb(0, 32, 96); text-decoration: none; "><image001.jpg></span></a><o:p></o:p></div><div style="margin-top: 0in; margin-right: 0in; margin-bottom: 0.0001pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="font-size: 8pt; color: rgb(31, 73, 125); "> Lebanon I Egypt I Algeria I KSA I Libya I Jordan</span></b><o:p></o:p></div><p class="MsoNormal" style="margin-top: 0in; margin-right: 0in; margin-bottom: 12pt; margin-left: 0in; font-size: 12pt; font-family: 'Times New Roman', serif; "><b><span style="color: rgb(51, 51, 153); "><br></span></b><span style="font-size: 10pt; color: rgb(31, 73, 125); ">Al-Ajlan Center Office #1</span><b><span style="color: rgb(31, 73, 125); "><span class="Apple-converted-space"> </span></span><span style="color: rgb(148, 138, 84); ">I<span class="Apple-converted-space"> </span></span></b><span style="font-size: 10pt; color: rgb(31, 73, 125); ">Olaya Main Street</span><b><span style="color: rgb(31, 73, 125); "><span class="Apple-converted-space"> </span></span><span style="color: rgb(148, 138, 84); ">I</span><span style="color: rgb(31, 73, 125); "><span class="Apple-converted-space"> </span></span></b><span style="font-size: 10pt; color: rgb(31, 73, 125); ">P.O Box 17384</span><b><span style="color: rgb(31, 73, 125); "><span class="Apple-converted-space"> </span></span><span style="color: rgb(148, 138, 84); ">I</span></b><span style="font-size: 10pt; color: rgb(31, 73, 125); "><span class="Apple-converted-space"> </span>Riyadh, Saudi Arabia</span><b><span style="color: rgb(31, 73, 125); "><span class="Apple-converted-space"> </span></span><span style="color: rgb(148, 138, 84); ">I</span><span style="color: rgb(31, 73, 125); "><span class="Apple-converted-space"> </span></span></b><span style="font-size: 10pt; color: rgb(31, 73, 125); ">Tel: +966 1 216 7994</span><b><span style="color: rgb(31, 73, 125); "><span class="Apple-converted-space"> </span></span><span style="color: rgb(148, 138, 84); 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