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</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='color:#1F497D'>You will need to set each DN in the hunt group to max calls = 2, busy trigger = 1. Then it will take the hunt pilot busy action. Then you will need to send it to Unity, which hits a call handler, the allows holding and does a supervised transfer back to the hunt pilot.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Dennis Heim<br>Network Voice Engineer<br>CDW Advanced Technology Services<br>11711 N. Meridian Street, Suite 225<br>Carmel, IN 46032<br><br>317.569.4255 Office<br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>317.569.4201 Fax<br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>317.694.6070 Cell<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'><a href="mailto:dennis.heim@cdw.com" title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br></span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><a href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Cheng, Karen<br><b>Sent:</b> Tuesday, May 25, 2010 9:10 PM<br><b>To:</b> Haas, Neal; 'voip puck'<br><b>Subject:</b> Re: [cisco-voip] Hunt group question<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>Depends on how you set up the Line Group….underneath the configuration you can choose the behaviour when a member of the group is busy, unavailable etc…<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>in the hunt pilot you can also set a last resort number if needed….<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>also see what busy trigger is set on the phones as well….not 100% but if the busy trigger on the phones are 2 the hunt may send them a second call which can be put on hold by the user themselves….<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p><div><div><p class=MsoNormal><b><i><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#003478'>Karen Cheng</span></i></b><span lang=EN-AU style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p></div><div><p class=MsoNormal><i><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#003478'>Voice Network Engineer</span></i><span lang=EN-AU style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-AU style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'> <o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-AU style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'> </span><span lang=EN-AU style='color:#1F497D'><o:p></o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Dennis Heim<br><b>Sent:</b> Wednesday, 26 May 2010 11:04 AM<br><b>To:</b> Haas, Neal; 'voip puck'<br><b>Subject:</b> Re: [cisco-voip] Hunt group question<o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p><p class=MsoNormal><span style='color:#1F497D'>You need some type of queuing mechanism. You can get Unity to do some holding, but you don’t have much configuration on how it operates.<o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Dennis Heim<br>Network Voice Engineer<br>CDW Advanced Technology Services<br>11711 N. Meridian Street, Suite 225<br>Carmel, IN 46032<br><br>317.569.4255 Office<br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>317.569.4201 Fax<br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>317.694.6070 Cell<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'><a href="mailto:dennis.heim@cdw.com" title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br></span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><a href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Haas, Neal<br><b>Sent:</b> Tuesday, May 25, 2010 6:23 PM<br><b>To:</b> 'voip puck'<br><b>Subject:</b> [cisco-voip] Hunt group question<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>I have a department asking me if they do a hunt group with 4 phones if 5 phone calls come in, what happens? I told them that they would get a busy signal. They want to know if it is possible to put them in a hold position until a line clears up.<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Is this possible?<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Callmanager 7.1.X and unity 7<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Thanks<o:p></o:p></p><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal>Neal<o:p></o:p></p><p class=MsoNormal><span lang=EN-AU style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br></span><span lang=EN-AU style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:green'>Plan ahead these school holidays with RACQ's online trip planner - and don't forget to pack Ultra Care for additional travel benefits following a breakdown. Some conditions apply. 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