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<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'>The way Dennis described is the correct
way as per IPCC deployments. Your way is the easy way. Just because it is easy
and it “works” does not mean it is the right. <o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color=navy face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:navy'><o:p> </o:p></span></font></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><font size=3
face="Times New Roman"><span style='font-size:12.0pt;font-family:"Times New Roman"'>
<hr size=2 width="100%" align=center tabindex=-1>
</span></font></div>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Cheng, Karen<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, May 25, 2010 8:53
PM<br>
<b><span style='font-weight:bold'>To:</span></b> 'Dennis Heim'; Haas, Neal;
'voip puck'<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Hunt
group question</span></font><font size=3 face="Times New Roman"><span
style='font-size:12.0pt;font-family:"Times New Roman"'><o:p></o:p></span></font></p>
</div>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-AU
style='font-size:11.0pt;color:#1F497D'>Or you could just leave the busy trigger
and allow the people in the hunt to receive the second call and put them on
hold themselves….less configuration and less troubleshooting ….<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-AU
style='font-size:11.0pt;color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<div>
<p class=MsoNormal><b><i><font size=2 color="#003478" face=Arial><span
lang=EN-AU style='font-size:10.0pt;font-family:Arial;color:#003478;font-weight:
bold;font-style:italic'>Karen Cheng</span></font></i></b><font size=3
color="#1f497d" face="Times New Roman"><span lang=EN-AU style='font-size:12.0pt;
font-family:"Times New Roman";color:#1F497D'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><i><font size=2 color="#003478" face=Arial><span lang=EN-AU
style='font-size:10.0pt;font-family:Arial;color:#003478;font-style:italic'>Voice
Network Engineer</span></font></i><font size=3 color="#1f497d"
face="Times New Roman"><span lang=EN-AU style='font-size:12.0pt;font-family:
"Times New Roman";color:#1F497D'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 color="#1f497d" face="Times New Roman"><span
lang=EN-AU style='font-size:12.0pt;font-family:"Times New Roman";color:#1F497D'> <o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=3 color="#1f497d" face="Times New Roman"><span
lang=EN-AU style='font-size:12.0pt;font-family:"Times New Roman";color:#1F497D'> </span></font><font
color="#1f497d"><span lang=EN-AU style='color:#1F497D'><o:p></o:p></span></font></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'> Dennis Heim
[mailto:Dennis.Heim@cdw.com] <br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, 26 May 2010 11:39
AM<br>
<b><span style='font-weight:bold'>To:</span></b> Cheng, Karen; Haas, Neal;
'voip puck'<br>
<b><span style='font-weight:bold'>Subject:</span></b> RE: Hunt group question<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=2 face=Calibri><span lang=EN-AU style='font-size:
11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>You will need to set each DN in the hunt
group to max calls = 2, busy trigger = 1. Then it will take the hunt pilot busy
action. Then you will need to send it to Unity, which hits a call handler, the
allows holding and does a supervised transfer back to the hunt pilot.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color="#1f497d" face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:#1F497D'>Dennis Heim<br>
Network Voice Engineer<br>
CDW Advanced Technology Services<br>
<st1:Street w:st="on"><st1:address w:st="on">11711 N. Meridian Street, Suite
225</st1:address></st1:Street><br>
<st1:place w:st="on"><st1:City w:st="on">Carmel</st1:City>, <st1:State w:st="on">IN</st1:State>
<st1:PostalCode w:st="on">46032</st1:PostalCode></st1:place><br>
<br>
317.569.4255 Office<br>
</span></font><font size=2 color=black face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:black'>317.569.4201 Fax<br>
</span></font><font size=2 color="#1f497d" face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:#1F497D'>317.694.6070 Cell<o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color="#1f497d" face=Calibri><span style='font-size:11.0pt;color:#1F497D'><a
href="mailto:dennis.heim@cdw.com" title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br>
</span></font><font size=3 color="#1f497d" face="Times New Roman"><span
style='font-size:12.0pt;font-family:"Times New Roman";color:#1F497D'><a
href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a><o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 color="#1f497d" face="Times New Roman"><span style='font-size:12.0pt;
font-family:"Times New Roman";color:#1F497D'><o:p> </o:p></span></font></p>
</div>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Cheng, Karen<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, May 25, 2010 9:10
PM<br>
<b><span style='font-weight:bold'>To:</span></b> Haas, Neal; 'voip puck'<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Hunt
group question<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-AU
style='font-size:11.0pt;color:#1F497D'>Depends on how you set up the Line
Group….underneath the configuration you can choose the behaviour when a
member of the group is busy, unavailable etc…<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-AU
style='font-size:11.0pt;color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-AU
style='font-size:11.0pt;color:#1F497D'>in the hunt pilot you can also set a
last resort number if needed….<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-AU
style='font-size:11.0pt;color:#1F497D'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-AU
style='font-size:11.0pt;color:#1F497D'>also see what busy trigger is set on the
phones as well….not 100% but if the busy trigger on the phones are 2 the
hunt may send them a second call which can be put on hold by the user themselves….<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span lang=EN-AU
style='font-size:11.0pt;color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<div>
<p class=MsoNormal><b><i><font size=2 color="#003478" face=Arial><span
lang=EN-AU style='font-size:10.0pt;font-family:Arial;color:#003478;font-weight:
bold;font-style:italic'>Karen Cheng</span></font></i></b><font size=3
color="#1f497d" face="Times New Roman"><span lang=EN-AU style='font-size:12.0pt;
font-family:"Times New Roman";color:#1F497D'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><i><font size=2 color="#003478" face=Arial><span lang=EN-AU
style='font-size:10.0pt;font-family:Arial;color:#003478;font-style:italic'>Voice
Network Engineer</span></font></i><font size=3 color="#1f497d"
face="Times New Roman"><span lang=EN-AU style='font-size:12.0pt;font-family:
"Times New Roman";color:#1F497D'><o:p></o:p></span></font></p>
</div>
<div>
<p class=MsoNormal><font size=3 color="#1f497d" face="Times New Roman"><span
lang=EN-AU style='font-size:12.0pt;font-family:"Times New Roman";color:#1F497D'> <o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=3 color="#1f497d" face="Times New Roman"><span
lang=EN-AU style='font-size:12.0pt;font-family:"Times New Roman";color:#1F497D'> </span></font><font
color="#1f497d"><span lang=EN-AU style='color:#1F497D'><o:p></o:p></span></font></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Dennis Heim<br>
<b><span style='font-weight:bold'>Sent:</span></b> Wednesday, 26 May 2010 11:04
AM<br>
<b><span style='font-weight:bold'>To:</span></b> Haas, Neal; 'voip puck'<br>
<b><span style='font-weight:bold'>Subject:</span></b> Re: [cisco-voip] Hunt
group question<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=2 face=Calibri><span lang=EN-AU style='font-size:
11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'>You need some type of queuing mechanism.
You can get Unity to do some holding, but you don’t have much
configuration on how it operates.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color="#1f497d" face=Arial><span style='font-size:10.0pt;font-family:
Arial;color:#1F497D'>Dennis Heim<br>
Network Voice Engineer<br>
CDW Advanced Technology Services<br>
<st1:Street w:st="on"><st1:address w:st="on">11711 N. Meridian Street, Suite
225</st1:address></st1:Street><br>
<st1:place w:st="on"><st1:City w:st="on">Carmel</st1:City>, <st1:State w:st="on">IN</st1:State>
<st1:PostalCode w:st="on">46032</st1:PostalCode></st1:place><br>
<br>
317.569.4255 Office<br>
</span></font><font size=2 color=black face=Arial><span style='font-size:10.0pt;
font-family:Arial;color:black'>317.569.4201 Fax<br>
</span></font><font size=2 color="#1f497d" face=Arial><span style='font-size:
10.0pt;font-family:Arial;color:#1F497D'>317.694.6070 Cell<o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=2 color="#1f497d" face=Calibri><span style='font-size:11.0pt;color:#1F497D'><a
href="mailto:dennis.heim@cdw.com" title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br>
</span></font><font size=3 color="#1f497d" face="Times New Roman"><span
style='font-size:12.0pt;font-family:"Times New Roman";color:#1F497D'><a
href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a><o:p></o:p></span></font></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><font
size=3 color="#1f497d" face="Times New Roman"><span style='font-size:12.0pt;
font-family:"Times New Roman";color:#1F497D'><o:p> </o:p></span></font></p>
</div>
<p class=MsoNormal><font size=2 color="#1f497d" face=Calibri><span
style='font-size:11.0pt;color:#1F497D'><o:p> </o:p></span></font></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><font size=2 face=Tahoma><span style='font-size:10.0pt;
font-family:Tahoma;font-weight:bold'>From:</span></font></b><font size=2
face=Tahoma><span style='font-size:10.0pt;font-family:Tahoma'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b><span
style='font-weight:bold'>On Behalf Of </span></b>Haas, Neal<br>
<b><span style='font-weight:bold'>Sent:</span></b> Tuesday, May 25, 2010 6:23
PM<br>
<b><span style='font-weight:bold'>To:</span></b> 'voip puck'<br>
<b><span style='font-weight:bold'>Subject:</span></b> [cisco-voip] Hunt group
question<o:p></o:p></span></font></p>
</div>
</div>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>I
have a department asking me if they do a hunt group with 4 phones if 5 phone
calls come in, what happens? I told them that they would get a busy signal.
They want to know if it is possible to put them in a hold position until a line
clears up.<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>Is
this possible?<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>Callmanager
7.1.X and unity 7<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>Thanks<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'><o:p> </o:p></span></font></p>
<p class=MsoNormal><font size=2 face=Calibri><span style='font-size:11.0pt'>Neal<o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-AU
style='font-size:12.0pt;font-family:"Times New Roman"'><br>
</span></font><font size=1 color=green face=Verdana><span lang=EN-AU
style='font-size:7.5pt;font-family:Verdana;color:green'>Plan ahead these school
holidays with RACQ's online trip planner - and don't forget to pack Ultra Care
for additional travel benefits following a breakdown. Some conditions apply.
Visit <a href="http://www.racq.com.au">http://www.racq.com.au</a> for details.<br>
</span></font><font size=3 face="Times New Roman"><span lang=EN-AU
style='font-size:12.0pt;font-family:"Times New Roman"'><br>
</span></font><font size=2 color=gray face=Arial><span lang=EN-AU
style='font-size:10.0pt;font-family:Arial;color:gray'>Please Note: If you are
not the intended recipient, please delete this email as its use is prohibited.
RACQ does not warrant or represent that this email is free from viruses or defects.
If you do not wish to receive any further commercial electronic messages from
RACQ please e-mail <a href="mailto:unsubscribe@racq.com.au">unsubscribe@racq.com.au</a>
or contact RACQ on 13 19 05.</span></font><font size=3 face="Times New Roman"><span
lang=EN-AU style='font-size:12.0pt;font-family:"Times New Roman"'><o:p></o:p></span></font></p>
<p class=MsoNormal><font size=3 face="Times New Roman"><span lang=EN-AU
style='font-size:12.0pt;font-family:"Times New Roman"'><br>
</span></font><font size=1 color=green face=Verdana><span lang=EN-AU
style='font-size:7.5pt;font-family:Verdana;color:green'>Plan ahead these school
holidays with RACQ's online trip planner - and don't forget to pack Ultra Care
for additional travel benefits following a breakdown. Some conditions apply.
Visit http://www.racq.com.au for details.<br>
</span></font><font size=3 face="Times New Roman"><span lang=EN-AU
style='font-size:12.0pt;font-family:"Times New Roman"'><br>
</span></font><font size=2 color=gray face=Arial><span lang=EN-AU
style='font-size:10.0pt;font-family:Arial;color:gray'>Please Note: If you are
not the intended recipient, please delete this email as its use is prohibited.
RACQ does not warrant or represent that this email is free from viruses or
defects. If you do not wish to receive any further commercial electronic
messages from RACQ please e-mail unsubscribe@racq.com.au or contact RACQ on 13
19 05.</span></font><font size=3 face="Times New Roman"><span lang=EN-AU
style='font-size:12.0pt;font-family:"Times New Roman"'><o:p></o:p></span></font></p>
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