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<p class="MsoNormal"><span style="color:#1F497D">Or you could just leave the busy trigger and allow the people in the hunt to receive the second call and put them on hold themselves….less configuration and less troubleshooting ….<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";
color:#003478">Karen Cheng</span></i></b><span style="font-size:12.0pt;
font-family:"Times New Roman","serif";color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";
color:#003478">Voice Network Engineer</span></i><span style="font-size:12.0pt;
font-family:"Times New Roman","serif";color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif";
color:#1F497D"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif";
color:#1F497D"> </span><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:
"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;
font-family:"Tahoma","sans-serif""> Dennis Heim [mailto:Dennis.Heim@cdw.com]
<br>
<b>Sent:</b> Wednesday, 26 May 2010 11:39 AM<br>
<b>To:</b> Cheng, Karen; Haas, Neal; 'voip puck'<br>
<b>Subject:</b> RE: Hunt group question<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">You will need to set each DN in the hunt group to max calls = 2, busy trigger = 1. Then it will take the hunt pilot busy action. Then you will need to send it to Unity, which hits a call handler,
the allows holding and does a supervised transfer back to the hunt pilot.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Dennis Heim<br>
Network Voice Engineer<br>
CDW Advanced Technology Services<br>
11711 N. Meridian Street, Suite 225<br>
Carmel, IN 46032<br>
<br>
317.569.4255 Office<br>
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";
color:black">317.569.4201 Fax<br>
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D">317.694.6070 Cell<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:#1F497D"><a href="mailto:dennis.heim@cdw.com" title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br>
</span><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman","serif";
color:#1F497D"><a href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman","serif";
color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:
"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;
font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Cheng, Karen<br>
<b>Sent:</b> Tuesday, May 25, 2010 9:10 PM<br>
<b>To:</b> Haas, Neal; 'voip puck'<br>
<b>Subject:</b> Re: [cisco-voip] Hunt group question<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">Depends on how you set up the Line Group….underneath the configuration you can choose the behaviour when a member of the group is busy, unavailable etc…<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">in the hunt pilot you can also set a last resort number if needed….<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D">also see what busy trigger is set on the phones as well….not 100% but if the busy trigger on the phones are 2 the hunt may send them a second call which can be put on hold by the user themselves….<o:p></o:p></span></p>
<p class="MsoNormal"><span style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";
color:#003478">Karen Cheng</span></i></b><span style="font-size:12.0pt;
font-family:"Times New Roman","serif";color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><i><span style="font-size:10.0pt;font-family:"Arial","sans-serif";
color:#003478">Voice Network Engineer</span></i><span style="font-size:12.0pt;
font-family:"Times New Roman","serif";color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif";
color:#1F497D"> <o:p></o:p></span></p>
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<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif";
color:#1F497D"> </span><span style="color:#1F497D"><o:p></o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:
"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;
font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Dennis Heim<br>
<b>Sent:</b> Wednesday, 26 May 2010 11:04 AM<br>
<b>To:</b> Haas, Neal; 'voip puck'<br>
<b>Subject:</b> Re: [cisco-voip] Hunt group question<o:p></o:p></span></p>
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<p class="MsoNormal"><o:p> </o:p></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D">You need some type of queuing mechanism. You can get Unity to do some holding, but you don’t have much configuration on how it operates.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D">Dennis Heim<br>
Network Voice Engineer<br>
CDW Advanced Technology Services<br>
11711 N. Meridian Street, Suite 225<br>
Carmel, IN 46032<br>
<br>
317.569.4255 Office<br>
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";
color:black">317.569.4201 Fax<br>
</span><span lang="EN-US" style="font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D">317.694.6070 Cell<o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="color:#1F497D"><a href="mailto:dennis.heim@cdw.com" title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br>
</span><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman","serif";
color:#1F497D"><a href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a><o:p></o:p></span></p>
<p class="MsoNormal" style="mso-margin-top-alt:auto;mso-margin-bottom-alt:auto"><span lang="EN-US" style="font-size:12.0pt;font-family:"Times New Roman","serif";
color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US" style="color:#1F497D"><o:p> </o:p></span></p>
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<p class="MsoNormal"><b><span lang="EN-US" style="font-size:10.0pt;font-family:
"Tahoma","sans-serif"">From:</span></b><span lang="EN-US" style="font-size:10.0pt;
font-family:"Tahoma","sans-serif""> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net]
<b>On Behalf Of </b>Haas, Neal<br>
<b>Sent:</b> Tuesday, May 25, 2010 6:23 PM<br>
<b>To:</b> 'voip puck'<br>
<b>Subject:</b> [cisco-voip] Hunt group question<o:p></o:p></span></p>
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<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">I have a department asking me if they do a hunt group with 4 phones if 5 phone calls come in, what happens? I told them that they would get a busy signal. They want to know if it is possible to put them in a hold position
until a line clears up.<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Is this possible?<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Callmanager 7.1.X and unity 7<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Thanks<o:p></o:p></span></p>
<p class="MsoNormal"><span lang="EN-US"><o:p> </o:p></span></p>
<p class="MsoNormal"><span lang="EN-US">Neal<o:p></o:p></span></p>
<p class="MsoNormal"><span style="font-size:12.0pt;font-family:"Times New Roman","serif""><br>
</span><span style="font-size:7.5pt;font-family:"Verdana","sans-serif";
color:green">Plan ahead these school holidays with RACQ's online trip planner - and don't forget to pack Ultra Care for additional travel benefits following a breakdown. Some conditions
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<font face="Verdana" color="Green" size="1">Plan ahead these school holidays with RACQ's online trip planner - and don't forget to pack Ultra Care for additional travel benefits following a breakdown. Some conditions apply. Visit http://www.racq.com.au for
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