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I think this would cause more problems than it solves, in that call 5 would be routed to Unity which presumably informs the caller that they are queued (?) and are on hold. What happens though if the caller is being told they are nth in the queue, and will be answered in x seconds, or they can press 0#2274* to exit the queue and be transfered to the Queen, and during this time one of the hunt group extensions becomes free and another call comes in? The 6th call jumps in front of the 5th call which is being handled (very politely) by Unity and gets presented to the hunt group immediately.<BR>
<BR>
Or does Unity monitor the status of the hunt group and immediately route Call 5 (irresepective of what Unity is telling the caller) if a hunt group member become free?<BR>
<BR>
SME<BR> <BR>
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From: Dennis.Heim@cdw.com<BR>To: Karen.Cheng@racq.com.au; nhaas@co.fresno.ca.us; cisco-voip@puck.nether.net<BR>Date: Tue, 25 May 2010 20:39:25 -0500<BR>Subject: Re: [cisco-voip] Hunt group question<BR><BR>
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<P class=ecxMsoNormal><SPAN style="COLOR: #1f497d">You will need to set each DN in the hunt group to max calls = 2, busy trigger = 1. Then it will take the hunt pilot busy action. Then you will need to send it to Unity, which hits a call handler, the allows holding and does a supervised transfer back to the hunt pilot.</SPAN></P>
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<P class=ecxMsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Arial','sans-serif'">Dennis Heim<BR>Network Voice Engineer<BR>CDW Advanced Technology Services<BR>11711 N. Meridian Street, Suite 225<BR>Carmel, IN 46032<BR><BR>317.569.4255 Office<BR></SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'">317.569.4201 Fax<BR></SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Arial','sans-serif'">317.694.6070 Cell</SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: #1f497d"><A title=mailto:dennis.heim@berbee.com href="mailto:dennis.heim@cdw.com">dennis.heim@cdw.com</A><BR></SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: #1f497d; FONT-FAMILY: 'Times New Roman','serif'"><A href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</A></SPAN></P>
<P class=ecxMsoNormal><SPAN style="FONT-SIZE: 12pt; COLOR: #1f497d; FONT-FAMILY: 'Times New Roman','serif'"> </SPAN></P></DIV>
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<P class=ecxMsoNormal><B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Cheng, Karen<BR><B>Sent:</B> Tuesday, May 25, 2010 9:10 PM<BR><B>To:</B> Haas, Neal; 'voip puck'<BR><B>Subject:</B> Re: [cisco-voip] Hunt group question</SPAN></P></DIV></DIV>
<P class=ecxMsoNormal> </P>
<P class=ecxMsoNormal><SPAN lang=EN-AU style="COLOR: #1f497d">Depends on how you set up the Line Group….underneath the configuration you can choose the behaviour when a member of the group is busy, unavailable etc…</SPAN></P>
<P class=ecxMsoNormal><SPAN lang=EN-AU style="COLOR: #1f497d"> </SPAN></P>
<P class=ecxMsoNormal><SPAN lang=EN-AU style="COLOR: #1f497d">in the hunt pilot you can also set a last resort number if needed….</SPAN></P>
<P class=ecxMsoNormal><SPAN lang=EN-AU style="COLOR: #1f497d"> </SPAN></P>
<P class=ecxMsoNormal><SPAN lang=EN-AU style="COLOR: #1f497d">also see what busy trigger is set on the phones as well….not 100% but if the busy trigger on the phones are 2 the hunt may send them a second call which can be put on hold by the user themselves….</SPAN></P>
<P class=ecxMsoNormal><SPAN lang=EN-AU style="COLOR: #1f497d"> </SPAN></P>
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<P class=ecxMsoNormal><B><I><SPAN lang=EN-AU style="FONT-SIZE: 10pt; COLOR: #003478; FONT-FAMILY: 'Arial','sans-serif'">Karen Cheng</SPAN></I></B><SPAN lang=EN-AU style="FONT-SIZE: 12pt; COLOR: #1f497d; FONT-FAMILY: 'Times New Roman','serif'"></SPAN></P></DIV>
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<P class=ecxMsoNormal><I><SPAN lang=EN-AU style="FONT-SIZE: 10pt; COLOR: #003478; FONT-FAMILY: 'Arial','sans-serif'">Voice Network Engineer</SPAN></I><SPAN lang=EN-AU style="FONT-SIZE: 12pt; COLOR: #1f497d; FONT-FAMILY: 'Times New Roman','serif'"></SPAN></P></DIV>
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<P class=ecxMsoNormal><SPAN lang=EN-AU style="FONT-SIZE: 12pt; COLOR: #1f497d; FONT-FAMILY: 'Times New Roman','serif'"> </SPAN></P></DIV></DIV>
<P class=ecxMsoNormal><SPAN lang=EN-AU style="FONT-SIZE: 12pt; COLOR: #1f497d; FONT-FAMILY: 'Times New Roman','serif'"> </SPAN><SPAN lang=EN-AU style="COLOR: #1f497d"></SPAN></P>
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<P class=ecxMsoNormal><B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Dennis Heim<BR><B>Sent:</B> Wednesday, 26 May 2010 11:04 AM<BR><B>To:</B> Haas, Neal; 'voip puck'<BR><B>Subject:</B> Re: [cisco-voip] Hunt group question</SPAN></P></DIV></DIV>
<P class=ecxMsoNormal><SPAN lang=EN-AU> </SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: #1f497d">You need some type of queuing mechanism. You can get Unity to do some holding, but you don’t have much configuration on how it operates.</SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: #1f497d"> </SPAN></P>
<DIV>
<P class=ecxMsoNormal><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Arial','sans-serif'">Dennis Heim<BR>Network Voice Engineer<BR>CDW Advanced Technology Services<BR>11711 N. Meridian Street, Suite 225<BR>Carmel, IN 46032<BR><BR>317.569.4255 Office<BR></SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: black; FONT-FAMILY: 'Arial','sans-serif'">317.569.4201 Fax<BR></SPAN><SPAN style="FONT-SIZE: 10pt; COLOR: #1f497d; FONT-FAMILY: 'Arial','sans-serif'">317.694.6070 Cell</SPAN></P>
<P class=ecxMsoNormal><SPAN style="COLOR: #1f497d"><A title=mailto:dennis.heim@berbee.com href="mailto:dennis.heim@cdw.com">dennis.heim@cdw.com</A><BR></SPAN><SPAN style="FONT-SIZE: 12pt; COLOR: #1f497d; FONT-FAMILY: 'Times New Roman','serif'"><A href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</A></SPAN></P>
<P class=ecxMsoNormal><SPAN style="FONT-SIZE: 12pt; COLOR: #1f497d; FONT-FAMILY: 'Times New Roman','serif'"> </SPAN></P></DIV>
<P class=ecxMsoNormal><SPAN style="COLOR: #1f497d"> </SPAN></P>
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<DIV style="BORDER-RIGHT: medium none; PADDING-RIGHT: 0in; BORDER-TOP: #b5c4df 1pt solid; PADDING-LEFT: 0in; PADDING-BOTTOM: 0in; BORDER-LEFT: medium none; PADDING-TOP: 3pt; BORDER-BOTTOM: medium none">
<P class=ecxMsoNormal><B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'">From:</SPAN></B><SPAN style="FONT-SIZE: 10pt; FONT-FAMILY: 'Tahoma','sans-serif'"> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <B>On Behalf Of </B>Haas, Neal<BR><B>Sent:</B> Tuesday, May 25, 2010 6:23 PM<BR><B>To:</B> 'voip puck'<BR><B>Subject:</B> [cisco-voip] Hunt group question</SPAN></P></DIV></DIV>
<P class=ecxMsoNormal> </P>
<P class=ecxMsoNormal>I have a department asking me if they do a hunt group with 4 phones if 5 phone calls come in, what happens? I told them that they would get a busy signal. They want to know if it is possible to put them in a hold position until a line clears up.</P>
<P class=ecxMsoNormal> </P>
<P class=ecxMsoNormal>Is this possible?</P>
<P class=ecxMsoNormal> </P>
<P class=ecxMsoNormal>Callmanager 7.1.X and unity 7</P>
<P class=ecxMsoNormal> </P>
<P class=ecxMsoNormal>Thanks</P>
<P class=ecxMsoNormal> </P>
<P class=ecxMsoNormal>Neal</P>
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