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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Agreed on that. I’d move in that ANDTek direction. You can
easily get demo licensing, even for extended periods of time, and for Attendant
Console in my testing it is shaping up to being a much better solution than the
ARC Console as far as giving the same look and feel of the old Attendant
Console.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Thanks,<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F'>James Buchanan </span></b><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>
Senior Network Engineer </span></b><span style='font-size:7.0pt;font-family:
"Verdana","sans-serif";color:#7E7E7E'>|</span><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7F7F7F'> <b>South Region </b></span><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>
Presidio Networked Solutions <br>
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 </span></b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> </span></b><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a
href="mailto:jbuchanan@ctiusa.com">jbuchanan@presidio.com</a><br>
</span></b><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F'>D: 615-866-5729</span></b><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7F7F7F'> </span><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> </span><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a
href="http://www.presidio.com">www.presidio.com</a></span></b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D'> <</span><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a
href="http://www.presidio.com">http://www.presidio.com</a></span></b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D'>> <o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F'>CCIE #25863, Voice</span></b><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#1F497D'><br>
<br>
</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Dennis Heim<br>
<b>Sent:</b> Wednesday, May 26, 2010 6:41 AM<br>
<b>To:</b> polo person; karen.cheng@racq.com.au; nhaas@co.fresno.ca.us;
cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Hunt group question<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>The all jumping in front of another, can be considered the price
for not having a true queuing mechanism. You need some type of queuing/acd
mechanism (UCCX,… I believe ANDtek has a standalone app that will give basic
queueing), in order to push out the calls in the right order.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Dennis
Heim<br>
Network Voice Engineer<br>
CDW Advanced Technology Services<br>
11711 N. Meridian Street, Suite 225<br>
Carmel, IN 46032<br>
<br>
317.569.4255 Office<br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>317.569.4201 Fax<br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>317.694.6070 Cell<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a
href="mailto:dennis.heim@cdw.com" title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br>
</span><span style='color:#1F497D'><a
href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'><o:p> </o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> polo person
[mailto:poloperson57@hotmail.com] <br>
<b>Sent:</b> Wednesday, May 26, 2010 3:51 AM<br>
<b>To:</b> Dennis Heim; karen.cheng@racq.com.au; nhaas@co.fresno.ca.us;
cisco-voip@puck.nether.net<br>
<b>Subject:</b> RE: [cisco-voip] Hunt group question<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>I
think this would cause more problems than it solves, in that call
5 would be routed to Unity which presumably informs the caller that
they are queued (?) and are on hold. What happens though if the caller is
being told they are nth in the queue, and will be answered in x
seconds, or they can press 0#2274* to exit the queue and be
transfered to the Queen, and during this time one of the hunt group extensions
becomes free and another call comes in? The 6th call jumps in front of
the 5th call which is being handled (very politely) by Unity and gets presented
to the hunt group immediately.<br>
<br>
Or does Unity monitor the status of the hunt group and immediately route Call 5
(irresepective of what Unity is telling the caller) if a hunt group member
become free?<br>
<br>
SME<br>
<o:p></o:p></span></p>
<div class=MsoNormal align=center style='text-align:center'><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>
<hr size=2 width="100%" align=center>
</span></div>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif"'>From: Dennis.Heim@cdw.com<br>
To: Karen.Cheng@racq.com.au; nhaas@co.fresno.ca.us; cisco-voip@puck.nether.net<br>
Date: Tue, 25 May 2010 20:39:25 -0500<br>
Subject: Re: [cisco-voip] Hunt group question<o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>You will need to set each DN in the hunt group to max calls = 2,
busy trigger = 1. Then it will take the hunt pilot busy action. Then you will
need to send it to Unity, which hits a call handler, the allows holding and
does a supervised transfer back to the hunt pilot.</span><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'> </span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Dennis Heim<br>
Network Voice Engineer<br>
CDW Advanced Technology Services<br>
11711 N. Meridian Street, Suite 225<br>
Carmel, IN 46032<br>
<br>
317.569.4255 Office<br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>317.569.4201 Fax<br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>317.694.6070 Cell</span><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><a href="mailto:dennis.heim@cdw.com"
title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br>
</span><span style='color:#1F497D'><a
href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a></span><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'> </span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Cheng, Karen<br>
<b>Sent:</b> Tuesday, May 25, 2010 9:10 PM<br>
<b>To:</b> Haas, Neal; 'voip puck'<br>
<b>Subject:</b> Re: [cisco-voip] Hunt group question</span><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'> <o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Depends on how you set up the Line Group….underneath the
configuration you can choose the behaviour when a member of the group is busy,
unavailable etc…</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'> </span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>in the hunt pilot you can also set a last resort number if
needed….</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'> </span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>also see what busy trigger is set on the phones as well….not
100% but if the busy trigger on the phones are 2 the hunt may send them a
second call which can be put on hold by the user themselves….</span><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'> </span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<div>
<div>
<p class=MsoNormal><b><i><span lang=EN-AU style='font-size:10.0pt;font-family:
"Arial","sans-serif";color:#003478'>Karen Cheng</span></i></b><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><i><span lang=EN-AU style='font-size:10.0pt;font-family:
"Arial","sans-serif";color:#003478'>Voice Network Engineer</span></i><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'> </span><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'> </span><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Dennis Heim<br>
<b>Sent:</b> Wednesday, 26 May 2010 11:04 AM<br>
<b>To:</b> Haas, Neal; 'voip puck'<br>
<b>Subject:</b> Re: [cisco-voip] Hunt group question</span><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-AU style='font-size:10.0pt;font-family:"Verdana","sans-serif"'> </span><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>You need some type of queuing mechanism. You can get Unity to do
some holding, but you don’t have much configuration on how it operates.</span><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'> </span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>Dennis Heim<br>
Network Voice Engineer<br>
CDW Advanced Technology Services<br>
11711 N. Meridian Street, Suite 225<br>
Carmel, IN 46032<br>
<br>
317.569.4255 Office<br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>317.569.4201 Fax<br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>317.694.6070 Cell</span><span style='font-size:10.0pt;
font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><a href="mailto:dennis.heim@cdw.com"
title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br>
</span><span style='color:#1F497D'><a
href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a></span><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'> </span><span
style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'> </span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Haas, Neal<br>
<b>Sent:</b> Tuesday, May 25, 2010 6:23 PM<br>
<b>To:</b> 'voip puck'<br>
<b>Subject:</b> [cisco-voip] Hunt group question</span><span style='font-size:
10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>I
have a department asking me if they do a hunt group with 4 phones if 5 phone
calls come in, what happens? I told them that they would get a busy signal.
They want to know if it is possible to put them in a hold position until a line
clears up.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Is
this possible?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Callmanager
7.1.X and unity 7<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Thanks<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'> <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Neal<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU><br>
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<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p>
<div class=MsoNormal align=center style='text-align:center'><span
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