<html xmlns:v="urn:schemas-microsoft-com:vml" xmlns:o="urn:schemas-microsoft-com:office:office" xmlns:w="urn:schemas-microsoft-com:office:word" xmlns:m="http://schemas.microsoft.com/office/2004/12/omml" xmlns="http://www.w3.org/TR/REC-html40"><head><META HTTP-EQUIV="Content-Type" CONTENT="text/html; charset=us-ascii"><meta name=Generator content="Microsoft Word 14 (filtered medium)"><!--[if !mso]><style>v\:* {behavior:url(#default#VML);}
o\:* {behavior:url(#default#VML);}
w\:* {behavior:url(#default#VML);}
.shape {behavior:url(#default#VML);}
</style><![endif]--><style><!--
/* Font Definitions */
@font-face
{font-family:"Cambria Math";
panose-1:2 4 5 3 5 4 6 3 2 4;}
@font-face
{font-family:Calibri;
panose-1:2 15 5 2 2 2 4 3 2 4;}
@font-face
{font-family:Tahoma;
panose-1:2 11 6 4 3 5 4 4 2 4;}
@font-face
{font-family:Verdana;
panose-1:2 11 6 4 3 5 4 4 2 4;}
/* Style Definitions */
p.MsoNormal, li.MsoNormal, div.MsoNormal
{margin:0in;
margin-bottom:.0001pt;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
a:link, span.MsoHyperlink
{mso-style-priority:99;
color:blue;
text-decoration:underline;}
a:visited, span.MsoHyperlinkFollowed
{mso-style-priority:99;
color:purple;
text-decoration:underline;}
p
{mso-style-priority:99;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
p.MsoAcetate, li.MsoAcetate, div.MsoAcetate
{mso-style-priority:99;
mso-style-link:"Balloon Text Char";
margin:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
p.ecxmsonormal, li.ecxmsonormal, div.ecxmsonormal
{mso-style-name:ecxmsonormal;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
p.ecxmsoacetate, li.ecxmsoacetate, div.ecxmsoacetate
{mso-style-name:ecxmsoacetate;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
p.ecxmsochpdefault, li.ecxmsochpdefault, div.ecxmsochpdefault
{mso-style-name:ecxmsochpdefault;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:12.0pt;
font-family:"Times New Roman","serif";}
span.ecxmsohyperlink
{mso-style-name:ecxmsohyperlink;}
span.ecxmsohyperlinkfollowed
{mso-style-name:ecxmsohyperlinkfollowed;}
span.ecxemailstyle17
{mso-style-name:ecxemailstyle17;}
span.ecxemailstyle18
{mso-style-name:ecxemailstyle18;}
span.ecxemailstyle19
{mso-style-name:ecxemailstyle19;}
span.ecxemailstyle20
{mso-style-name:ecxemailstyle20;}
span.ecxballoontextchar
{mso-style-name:ecxballoontextchar;}
p.ecxmsonormal1, li.ecxmsonormal1, div.ecxmsonormal1
{mso-style-name:ecxmsonormal1;
mso-margin-top-alt:auto;
margin-right:0in;
margin-bottom:0in;
margin-left:0in;
margin-bottom:.0001pt;
font-size:11.0pt;
font-family:"Calibri","sans-serif";}
span.ecxmsohyperlink1
{mso-style-name:ecxmsohyperlink1;
color:blue;
text-decoration:underline;}
span.ecxmsohyperlinkfollowed1
{mso-style-name:ecxmsohyperlinkfollowed1;
color:purple;
text-decoration:underline;}
p.ecxmsoacetate1, li.ecxmsoacetate1, div.ecxmsoacetate1
{mso-style-name:ecxmsoacetate1;
mso-margin-top-alt:auto;
margin-right:0in;
margin-bottom:0in;
margin-left:0in;
margin-bottom:.0001pt;
font-size:8.0pt;
font-family:"Tahoma","sans-serif";}
span.ecxemailstyle171
{mso-style-name:ecxemailstyle171;
font-family:"Calibri","sans-serif";
color:windowtext;}
span.ecxemailstyle181
{mso-style-name:ecxemailstyle181;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.ecxemailstyle191
{mso-style-name:ecxemailstyle191;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.ecxemailstyle201
{mso-style-name:ecxemailstyle201;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.ecxballoontextchar1
{mso-style-name:ecxballoontextchar1;
font-family:"Tahoma","sans-serif";}
p.ecxmsochpdefault1, li.ecxmsochpdefault1, div.ecxmsochpdefault1
{mso-style-name:ecxmsochpdefault1;
mso-margin-top-alt:auto;
margin-right:0in;
mso-margin-bottom-alt:auto;
margin-left:0in;
font-size:10.0pt;
font-family:"Times New Roman","serif";}
span.EmailStyle38
{mso-style-type:personal-reply;
font-family:"Calibri","sans-serif";
color:#1F497D;}
span.BalloonTextChar
{mso-style-name:"Balloon Text Char";
mso-style-priority:99;
mso-style-link:"Balloon Text";
font-family:"Tahoma","sans-serif";}
.MsoChpDefault
{mso-style-type:export-only;
font-size:10.0pt;}
@page WordSection1
{size:8.5in 11.0in;
margin:1.0in 1.0in 1.0in 1.0in;}
div.WordSection1
{page:WordSection1;}
--></style><!--[if gte mso 9]><xml>
<o:shapedefaults v:ext="edit" spidmax="1026" />
</xml><![endif]--><!--[if gte mso 9]><xml>
<o:shapelayout v:ext="edit">
<o:idmap v:ext="edit" data="1" />
</o:shapelayout></xml><![endif]--></head><body lang=EN-US link=blue vlink=purple><div class=WordSection1><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>The all jumping in front of another, can be considered the price for not having a true queuing mechanism. You need some type of queuing/acd mechanism (UCCX,… I believe ANDtek has a standalone app that will give basic queueing), in order to push out the calls in the right order.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Dennis Heim<br>Network Voice Engineer<br>CDW Advanced Technology Services<br>11711 N. Meridian Street, Suite 225<br>Carmel, IN 46032<br><br>317.569.4255 Office<br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>317.569.4201 Fax<br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>317.694.6070 Cell<o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><a href="mailto:dennis.heim@cdw.com" title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br></span><span style='color:#1F497D'><a href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a><o:p></o:p></span></p><p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span style='color:#1F497D'><o:p> </o:p></span></p></div><p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> polo person [mailto:poloperson57@hotmail.com] <br><b>Sent:</b> Wednesday, May 26, 2010 3:51 AM<br><b>To:</b> Dennis Heim; karen.cheng@racq.com.au; nhaas@co.fresno.ca.us; cisco-voip@puck.nether.net<br><b>Subject:</b> RE: [cisco-voip] Hunt group question<o:p></o:p></span></p></div></div><p class=MsoNormal><o:p> </o:p></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>I think this would cause more problems than it solves, in that call 5 would be routed to Unity which presumably informs the caller that they are queued (?) and are on hold. What happens though if the caller is being told they are nth in the queue, and will be answered in x seconds, or they can press 0#2274* to exit the queue and be transfered to the Queen, and during this time one of the hunt group extensions becomes free and another call comes in? The 6th call jumps in front of the 5th call which is being handled (very politely) by Unity and gets presented to the hunt group immediately.<br> <br>Or does Unity monitor the status of the hunt group and immediately route Call 5 (irresepective of what Unity is telling the caller) if a hunt group member become free?<br> <br>SME<br> <o:p></o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><hr size=2 width="100%" align=center id=stopSpelling></span></div><p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>From: Dennis.Heim@cdw.com<br>To: Karen.Cheng@racq.com.au; nhaas@co.fresno.ca.us; cisco-voip@puck.nether.net<br>Date: Tue, 25 May 2010 20:39:25 -0500<br>Subject: Re: [cisco-voip] Hunt group question<o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'>You will need to set each DN in the hunt group to max calls = 2, busy trigger = 1. Then it will take the hunt pilot busy action. Then you will need to send it to Unity, which hits a call handler, the allows holding and does a supervised transfer back to the hunt pilot.</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'> </span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Dennis Heim<br>Network Voice Engineer<br>CDW Advanced Technology Services<br>11711 N. Meridian Street, Suite 225<br>Carmel, IN 46032<br><br>317.569.4255 Office<br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>317.569.4201 Fax<br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>317.694.6070 Cell</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'><a href="mailto:dennis.heim@cdw.com" title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br></span><span style='color:#1F497D'><a href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a></span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> </span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'> </span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Cheng, Karen<br><b>Sent:</b> Tuesday, May 25, 2010 9:10 PM<br><b>To:</b> Haas, Neal; 'voip puck'<br><b>Subject:</b> Re: [cisco-voip] Hunt group question</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p></div></div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'>Depends on how you set up the Line Group….underneath the configuration you can choose the behaviour when a member of the group is busy, unavailable etc…</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'> </span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'>in the hunt pilot you can also set a last resort number if needed….</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'> </span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'>also see what busy trigger is set on the phones as well….not 100% but if the busy trigger on the phones are 2 the hunt may send them a second call which can be put on hold by the user themselves….</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'> </span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p><div><div><p class=MsoNormal><b><i><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#003478'>Karen Cheng</span></i></b><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><i><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#003478'>Voice Network Engineer</span></i><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p></div><div><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'> </span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-AU style='color:#1F497D'> </span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Dennis Heim<br><b>Sent:</b> Wednesday, 26 May 2010 11:04 AM<br><b>To:</b> Haas, Neal; 'voip puck'<br><b>Subject:</b> Re: [cisco-voip] Hunt group question</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p></div></div><p class=MsoNormal><span lang=EN-AU style='font-size:10.0pt;font-family:"Verdana","sans-serif"'> </span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'>You need some type of queuing mechanism. You can get Unity to do some holding, but you don’t have much configuration on how it operates.</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'> </span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p><div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Dennis Heim<br>Network Voice Engineer<br>CDW Advanced Technology Services<br>11711 N. Meridian Street, Suite 225<br>Carmel, IN 46032<br><br>317.569.4255 Office<br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:black'>317.569.4201 Fax<br></span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>317.694.6070 Cell</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'><a href="mailto:dennis.heim@cdw.com" title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br></span><span style='color:#1F497D'><a href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a></span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p><p class=MsoNormal><span style='color:#1F497D'> </span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif";color:#1F497D'> </span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p><div><div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'><p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Haas, Neal<br><b>Sent:</b> Tuesday, May 25, 2010 6:23 PM<br><b>To:</b> 'voip puck'<br><b>Subject:</b> [cisco-voip] Hunt group question</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p></div></div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>I have a department asking me if they do a hunt group with 4 phones if 5 phone calls come in, what happens? I told them that they would get a busy signal. They want to know if it is possible to put them in a hold position until a line clears up.<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Is this possible?<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Callmanager 7.1.X and unity 7<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Thanks<o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'> <o:p></o:p></span></p><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Neal<o:p></o:p></span></p><p class=MsoNormal><span lang=EN-AU><br></span><span lang=EN-AU style='font-size:7.5pt;font-family:"Verdana","sans-serif";color:green'>Plan ahead these school holidays with RACQ's online trip planner - and don't forget to pack Ultra Care for additional travel benefits following a breakdown. Some conditions apply. Visit <a href="http://www.racq.com.au/">http://www.racq.com.au</a> for details.<br></span><span lang=EN-AU><br></span><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";color:gray'>Please Note: If you are not the intended recipient, please delete this email as its use is prohibited. RACQ does not warrant or represent that this email is free from viruses or defects. If you do not wish to receive any further commercial electronic messages from RACQ please e-mail <a href="mailto:unsubscribe@racq.com.au">unsubscribe@racq.com.au</a> or contact RACQ on 13 19 05.</span><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p></o:p></span></p></div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><o:p> </o:p></span></p><div class=MsoNormal align=center style='text-align:center'><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'><hr size=2 width="100%" align=center></span></div><p class=MsoNormal><span style='font-size:10.0pt;font-family:"Verdana","sans-serif"'>Get a new e-mail account with Hotmail – Free. <a href="http://clk.atdmt.com/UKM/go/197222280/direct/01/" target="_new">Sign-up now.</a><o:p></o:p></span></p></div></body></html>