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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>So my InteCom PBX does call-waiting ringback. If you
remember InteCom created Selsius Systems in July 1997.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>My point is, Enterprise PBXs do call-waiting ringback, it’s
not crazy to expect Cisco to do the same, and that it is in its roots.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>-Nate<o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Ryan Ratliff<br>
<b>Sent:</b> Thursday, May 27, 2010 9:02 AM<br>
<b>To:</b> Lewis, Chris<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Call Manager question<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>CUCM is intended to be an Enterprise IP PBX. It is not
targeted, and thus cannot be expected to have similar features, to large-scale
PSTN or mobile service providers. <o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>-Ryan<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal>On May 27, 2010, at 10:54 AM, Lewis, Chris wrote:<o:p></o:p></p>
</div>
<p class=MsoNormal><br>
<br>
<o:p></o:p></p>
<div>
<div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Have you thought about the fact that Vodafone - or any of
the others - may be using a 3<sup>rd</sup><span class=apple-converted-space> </span>Party
App themselves?</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;
border-width:initial;border-color:initial'>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><a
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><span
class=apple-converted-space> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span
class=apple-converted-space> </span><b>On Behalf Of<span
class=apple-converted-space> </span></b>Ahmed Elnagar<br>
<b>Sent:</b><span class=apple-converted-space> </span>27 May 2010 11:41<br>
<b>To:</b><span class=apple-converted-space> </span>Jason Aarons (US)<br>
<b>Cc:</b><span class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class=apple-converted-space> </span>Re: [cisco-voip]
Call Manager question</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal><span lang=EN-GB> <o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>We have here 3 operators “Vodafone one of them” and
they send a different ring tone when the called party is on waiting, plus of
course the message that appear on the mobile phone.</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'> </span><span
style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'>Best
Regards;</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:#1F497D'> Ahmed Elnagar</span><span
lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:#1F497D'> Senior Network PS
Engineer</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:#1F497D'> Mob: +2019-0016211</span><span
lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:#1F497D'> CCIE#24697 (Voice)</span><span
lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:#1F497D'> <image001.jpg><image002.jpg></span><span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;
border-width:initial;border-color:initial'>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Jason Aarons (US)
[mailto:jason.aarons@us.didata.com]<span class=apple-converted-space> </span><br>
<b>Sent:</b><span class=apple-converted-space> </span>Thursday, May 27,
2010 3:12 AM<br>
<b>To:</b><span class=apple-converted-space> </span>Bill Riley; Ahmed
Elnagar; 'Ryan Ratliff'<br>
<b>Cc:</b><span class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class=apple-converted-space> </span>RE: [cisco-voip]
Call Manager question</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>So there is a mobile operators that plays a different ring tone
when someone is on their cell phone, so you know they are already on the
phone? I haven’t seen that, I have seen where you hear a fast
busy then telco comes on and asks if you want a callback when the line is free
for like 75 cents. I guess they didn’t make enough revenue as those
messages have mostly gone away since the 1990s.</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;
border-width:initial;border-color:initial'>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><a
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><span
class=apple-converted-space> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span
class=apple-converted-space> </span><b>On Behalf Of<span
class=apple-converted-space> </span></b>Bill Riley<br>
<b>Sent:</b><span class=apple-converted-space> </span>Wednesday, May 26,
2010 7:26 PM<br>
<b>To:</b><span class=apple-converted-space> </span>'Ahmed Elnagar'; 'Ryan
Ratliff'<br>
<b>Cc:</b><span class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class=apple-converted-space> </span>Re: [cisco-voip]
Call Manager question</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>It is a trivial feature for some customers. I have ran into this
before. It is not on any roadmap as it just not that important in the scheme of
things. If this was such a critical piece of functionality you or the system
integrator should have found this out in the discovery phase. The net
result is this is not a fault of Cisco or Call Manager.</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;
border-width:initial;border-color:initial'>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><a
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><span
class=apple-converted-space> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span
class=apple-converted-space> </span><b>On Behalf Of<span
class=apple-converted-space> </span></b>Ahmed Elnagar<br>
<b>Sent:</b><span class=apple-converted-space> </span>Wednesday, May 26,
2010 4:53 PM<br>
<b>To:</b><span class=apple-converted-space> </span>Ryan Ratliff<br>
<b>Cc:</b><span class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class=apple-converted-space> </span>Re: [cisco-voip]
Call Manager question</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I don’t know what is the great deal about that in order
not to have natively in CUCM…customers are asking for this trivial
feature; that they see very basic with other phone systems like mobile
operators who play a different ringing tone to the calling party and send a
notification to the phone that the other end is on waiting.</span><span
lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Is there a roadmap for this?</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'> </span><span
style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'>Best
Regards;</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:#1F497D'> Ahmed Elnagar</span><span
lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:#1F497D'> Senior Network PS
Engineer</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:#1F497D'> Mob: +2019-0016211</span><span
lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:#1F497D'> CCIE#24697 (Voice)</span><span
lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:#1F497D'> <image001.jpg><image002.jpg></span><span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;
border-width:initial;border-color:initial'>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><a
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><span
class=apple-converted-space> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span
class=apple-converted-space> </span><b>On Behalf Of<span
class=apple-converted-space> </span></b>Ryan Ratliff<br>
<b>Sent:</b><span class=apple-converted-space> </span>Monday, May 24, 2010
11:39 PM<br>
<b>To:</b><span class=apple-converted-space> </span>Ahmed Maher<br>
<b>Cc:</b><span class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class=apple-converted-space> </span>Re: [cisco-voip]
Call Manager question</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal>You'd have to send it to a 3rd party application that could
play the appropriate in-band recording, and then treat the call as desired.<span
lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<div>
<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal>For phones with only one line, yes that would present a
problem.<span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>-Ryan</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<div>
<div>
<p class=MsoNormal>On May 24, 2010, at 4:08 PM, Ahmed Maher wrote:<span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'> <span lang=EN-GB><o:p></o:p></span></p>
<div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Also, what about calls coming from PSTN, No display appear to
them<span class=apple-converted-space> </span></span><span
style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>J</span><span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Best Regards,</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> <span class=apple-converted-space> </span><image001.jpg></span><span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#404040'> Ahmed Maher</span></b><span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#595959'>Networking Team
Leader <span
class=apple-converted-space> </span></span><b><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#0D5F85'>CONNECT Professional
Services</span></b><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div style='margin-left:1.5in'>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#A6A6A6'> <span
class=apple-converted-space> </span></span></b><span style='font-size:
10.0pt;font-family:"Calibri","sans-serif";color:#A6A6A6'>Bldg. 1A Maadi Star
Towers, Cornish El Maadi,</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div style='margin-left:1.5in'>
<div>
<p class=MsoNormal><image003.jpg><image005.jpg><span
style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#A6A6A6'>
Cairo, Egypt</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#A6A6A6'>
Phone: <span
class=apple-converted-space> </span><b>(+202) 25 27 09 30</b>
Ext.: 113</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#A6A6A6'>
Fax: <span
class=apple-converted-space> </span><b>(+202) 25 26 54 85</b></span><span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#A6A6A6'>
Mobile:<span class=apple-converted-space> </span><b>(+2016) 665 1150</b></span><span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#A6A6A6'>
Email:<span
class=apple-converted-space> </span></span><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><a
href="mailto:ahmed.maher@connectps.com"><span style='font-size:10.0pt'>ahmed.maher@connectps.com</span></a></span><span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#A6A6A6'> <span
class=apple-converted-space> </span>Website:<span
class=apple-converted-space> </span><a href="http://www.connectps.com/">www.connectps.com</a></span><span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div style='border:none;border-top:solid windowtext 3.0pt;padding:3.0pt 0in 0in 0in;
border-width:initial;border-color:initial;border-width:initial;border-color:
initial'>
<div>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><a
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><span
class=apple-converted-space> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span
class=apple-converted-space> </span><b>On Behalf Of<span
class=apple-converted-space> </span></b>Ahmed Abd EL-Rahman<br>
<b>Sent:</b><span class=apple-converted-space> </span>Monday, May 24, 2010
10:55 PM<br>
<b>To:</b><span class=apple-converted-space> </span>Ryan Ratliff<br>
<b>Cc:</b><span class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class=apple-converted-space> </span>Re: [cisco-voip]
Call Manager question</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div>
<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>This is a great idea as it enables the called user to receive
the second call if he wishes to, but the only constrain for this is it needs a
phone with 2 lines, so the simple phones with only 1 line will not be
applicable, right?</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'> </span><span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'>Best
Regards</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'> </span><span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Ahmed Abd EL-Rahman</span></b><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div style='border:none;border-top:solid windowtext 3.0pt;padding:3.0pt 0in 0in 0in;
border-width:initial;border-color:initial;border-width:initial;border-color:
initial'>
<div>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Ryan Ratliff
[mailto:rratliff@cisco.com]<span class=apple-converted-space> </span><br>
<b>Sent:</b><span class=apple-converted-space> </span>Monday, May 24, 2010
10:41 PM<br>
<b>To:</b><span class=apple-converted-space> </span>Ahmed Abd EL-Rahman<br>
<b>Cc:</b><span class=apple-converted-space> </span>Scott Voll;<span
class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class=apple-converted-space> </span>Re: [cisco-voip]
Call Manager question</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div>
<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal>The caller only receives a busy tone if the busy trigger is
hit, and no CFB destination is set. In this case you would be setting the
CFB destination to another line on the phone, and using that line's alerting
name (or display, whatever setting works) to update the display of the calling
phone to indicate that the user's primary line was busy.<span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal>Example:<span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal>Joe at 1000 calls Mary at 2000. <span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal>2000 is busy, CFB to *2000. DN *2000 is line 2 on
Mary's phone, with an Alerting Name (or Display) set to "BUSY - Mary".<span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal>Joe's phone will show To: BUSY - Mary (hopefully).<span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal>You can word it however you wish, but hopefully you get the
what I'm talking about. The downside is that Mary's phone would be
ringing on a different line, which could impact ring settings, etc.<span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>-Ryan</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div>
<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<div>
<div>
<p class=MsoNormal>On May 24, 2010, at 3:30 PM, Ahmed Abd EL-Rahman wrote:<span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'> <span lang=EN-GB><o:p></o:p></span></p>
<div>
<div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>this means that the busy trigger will be set to 1, and in this
case the caller will get a busy tone which will solve the problem, but this
will prevent the user from receiving a second call which is a needed feature.</span><span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'> </span><span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'>Best
Regards</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'> </span><span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Ahmed Abd EL-Rahman</span></b><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div style='border:none;border-top:solid windowtext 3.0pt;padding:3.0pt 0in 0in 0in;
border-width:initial;border-color:initial;border-width:initial;border-color:
initial;border-width:initial;border-color:initial'>
<div>
<div>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Ryan Ratliff
[mailto:rratliff@cisco.com]<span class=apple-converted-space> </span><br>
<b>Sent:</b><span class=apple-converted-space> </span>Monday, May 24, 2010
6:16 PM<br>
<b>To:</b><span class=apple-converted-space> </span>Scott Voll<br>
<b>Cc:</b><span class=apple-converted-space> </span>Ahmed Abd EL-Rahman;<span
class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class=apple-converted-space> </span>Re: [cisco-voip]
Call Manager question</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal>You could try forward busy (busy trigger) to a second line
with an Alerting Name set to indicate that the user is busy. <span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<div>
<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>-Ryan</span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<div>
<div>
<p class=MsoNormal>On May 24, 2010, at 11:03 AM, Scott Voll wrote:<span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'> <span lang=EN-GB><o:p></o:p></span></p>
</div>
<div>
<div>
<div>
<p class=MsoNormal>I believe your only option is to set the call busy to 1 then
setup the busy greeting in Unity (or UC).<span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<div>
<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'>Scott<span lang=EN-GB><o:p></o:p></span></p>
<div>
<div>
<div>
<div>
<p class=MsoNormal>On Sun, May 23, 2010 at 12:08 PM, Ahmed Abd EL-Rahman <<a
href="mailto:Ahmed.Rahman@bmbgroup.com">Ahmed.Rahman@bmbgroup.com</a>> wrote:<span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<div>
<div>
<p class=MsoNormal>Dear all, I have a question about are there any way to
indicate to a calling user who calls a user phone with a busy trigger set to 2
that this called user is on another call ? because by default the called user
(who is already on a call) will see another call come into his phone screen BUT
the calling user will have no idea that this user is on another call.<span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<div>
<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div>
<div>
<div>
<p class=MsoNormal><span style='color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div>
<div>
<div>
<p class=MsoNormal><span style='color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span style='color:#1F497D'>Best Regards</span><span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<div>
<p class=MsoNormal><span style='color:#1F497D'> </span><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal><b><span style='color:#1F497D'>Ahmed Abd EL-Rahman</span></b><span
class=apple-converted-space><b><span style='color:#4A442A'> </span></b></span><b><span
style='color:#948A54'>I</span></b><span class=apple-converted-space><b><span
style='color:#333399'> </span></b></span><b><span style='color:#1F497D'>Senior
Network Engineer</span></b><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal><b><span style='color:#1F497D'>CCVP, CCNP, CCNA, CCNA-VOICE,
IPTX, UCCX, CRMCS, WLSS</span></b><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal><a href="http://www.bmbgroup.com/" target="_blank"><span
style='color:#002060;text-decoration:none'><image001.jpg></span></a><span
lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal><b><span style='font-size:8.0pt;color:#1F497D'>
Lebanon I Egypt I Algeria I KSA I Libya I Jordan</span></b><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='color:#333399'><br>
</span></b><span style='font-size:10.0pt;color:#1F497D'>Al-Ajlan Center Office
#1</span><span class=apple-converted-space><b><span style='color:#1F497D'> </span></b></span><b><span
style='color:#948A54'>I<span class=apple-converted-space> </span></span></b><span
style='font-size:10.0pt;color:#1F497D'>Olaya Main Street</span><span
class=apple-converted-space><b><span style='color:#1F497D'> </span></b></span><b><span
style='color:#948A54'>I</span><span class=apple-converted-space><span
style='color:#1F497D'> </span></span></b><span style='font-size:10.0pt;
color:#1F497D'>P.O Box 17384</span><span class=apple-converted-space><b><span
style='color:#1F497D'> </span></b></span><b><span style='color:#948A54'>I</span></b><span
class=apple-converted-space><span style='font-size:10.0pt;color:#1F497D'> </span></span><span
style='font-size:10.0pt;color:#1F497D'>Riyadh, Saudi Arabia</span><span
class=apple-converted-space><b><span style='color:#1F497D'> </span></b></span><b><span
style='color:#948A54'>I</span><span class=apple-converted-space><span
style='color:#1F497D'> </span></span></b><span style='font-size:10.0pt;
color:#1F497D'>Tel: +966 1 216 7994</span><span class=apple-converted-space><b><span
style='color:#1F497D'> </span></b></span><b><span style='color:#948A54'>I</span><span
class=apple-converted-space><span style='color:#1F497D'> </span></span></b><span
style='font-size:10.0pt;color:#1F497D'>Fax: +966 1 4620030</span><b><span
style='color:#1F497D'> <span class=apple-converted-space> </span></span><span
style='color:#948A54'>I<span class=apple-converted-space> </span></span></b><span
style='font-size:10.0pt;color:#1F497D'>Mobile: +966 507920925<span
class=apple-converted-space> </span></span><b><span style='color:#948A54'>I</span><span
class=apple-converted-space><span style='color:#1F497D'> </span></span></b><b><span
style='font-size:10.0pt;color:#1F497D'><a href="http://www.bmbgroup.com/"
target="_blank" title="http://www.bmbgroup.com/"><span style='color:#1F497D'>www.bmbgroup.com</span></a></span></b><span
lang=EN-GB><o:p></o:p></span></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:24.0pt;
font-family:Webdings;color:green'>P</span></b><b><span lang=ES
style='font-size:10.0pt;color:black'> </span></b><b><span lang=ES
style='font-size:7.5pt;color:black'> <span class=apple-converted-space> </span></span></b><span
lang=PT style='font-size:7.5pt;color:black'> </span><span lang=PT
style='font-size:7.5pt;color:green'>Save a tree. Don't print this e-mail unless
it's really necessary</span><span lang=EN-GB><o:p></o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;color:#A6A6A6'>************************************************************<br>
Disclaimer: This email message is for the sole use of the intended recipient(s)
and may contain confidential and privileged information. Any unauthorized
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************************************************************</span></b><span
lang=EN-GB><o:p></o:p></span></p>
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<div>
<div>
<div>
<div>
<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal><br>
<br>
__________ Information from ESET Smart Security, version of virus signature
database 5139 (20100523) __________<br>
<br>
The message was checked by ESET Smart Security.<br>
<br>
<a href="http://www.eset.com/" target="_blank">http://www.eset.com</a><span
lang=EN-GB><o:p></o:p></span></p>
</div>
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</div>
<p class=MsoNormal style='margin-bottom:12.0pt'><br>
_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
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<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
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<div>
<div>
<p class=MsoNormal>_______________________________________________<br>
cisco-voip mailing list<br>
<a href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
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<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal><br>
<br>
__________ Information from ESET Smart Security, version of virus signature
database 5142 (20100524) __________<br>
<br>
The message was checked by ESET Smart Security.<br>
<br>
<a href="http://www.eset.com/">http://www.eset.com</a><span lang=EN-GB><o:p></o:p></span></p>
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<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif"'><br>
<br>
__________ Information from ESET Smart Security, version of virus signature
database 5142 (20100524) __________<br>
<br>
The message was checked by ESET Smart Security.<br>
<br>
<a href="http://www.eset.com/">http://www.eset.com</a></span><span lang=EN-GB><o:p></o:p></span></p>
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<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
</div>
</div>
<div>
<div>
<p class=MsoNormal><br>
<br>
__________ Information from ESET Smart Security, version of virus signature
database 5142 (20100524) __________<br>
<br>
The message was checked by ESET Smart Security.<br>
<br>
<a href="http://www.eset.com/">http://www.eset.com</a><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><br>
<br>
__________ Information from ESET Smart Security, version of virus signature
database 5142 (20100524) __________<br>
<br>
The message was checked by ESET Smart Security.<br>
<br>
<a href="http://www.eset.com/">http://www.eset.com</a><span lang=EN-GB><o:p></o:p></span></p>
</div>
</div>
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<div>
<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
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<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
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<div>
<p class=MsoNormal>Disclaimer: NOTICE The information contained in this message
is confidential and is intended for the addressee(s) only. If you have received
this message in error or there are any problems please notify the originator
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<div class=MsoNormal align=center style='text-align:center'>
<hr size=1 width="100%" align=center>
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<p><strong>Disclaimer: This e-mail communication and any attachments may
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<p class=MsoNormal> <span lang=EN-GB><o:p></o:p></span></p>
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<div>
<p class=MsoNormal>Disclaimer: NOTICE The information contained in this message
is confidential and is intended for the addressee(s) only. If you have received
this message in error or there are any problems please notify the originator
immediately. The unauthorized use, disclosure, copying or alteration of this
message is strictly forbidden. Raya will not be liable for direct, special,
indirect or consequential damages arising from alteration of the contents of
this message by a third party or as a result of any malicious code or virus
being passed on. Views expressed in this communication are not necessarily
those of Raya.If you have received this message in error, please notify the
sender immediately by email, facsimile or telephone and return and/or destroy
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<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
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<pre><span lang=EN-GB>The information contained in this message and its attachments<o:p></o:p></span></pre><pre><span
lang=EN-GB>is intended only for the private and confidential use of the<o:p></o:p></span></pre><pre><span
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lang=EN-GB>(or have received this e-mail in error) please notify the<o:p></o:p></span></pre><pre><span
lang=EN-GB>sender immediately and destroy this e-mail. Any unauthorized<o:p></o:p></span></pre><pre><span
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<p class=MsoNormal><span lang=EN-GB><o:p> </o:p></span></p>
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<p class=MsoNormal><span lang=EN-GB style='font-size:13.5pt;font-family:"Helvetica","sans-serif"'>_______________________________________________<br>
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<p class=MsoNormal><o:p> </o:p></p>
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<p class=MsoNormal><span style='font-size:7.0pt';font-family:'"Helvetica","Tahoma","Arial","sans-serif"'><font color="#666666"><br><br> NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.</span><o:p></o:p></span></p><BR>
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