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<div class=Section1>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I don’t know what is the great deal about that in order not to
have natively in CUCM…customers are asking for this trivial feature; that they
see very basic with other phone systems like mobile operators who play a
different ringing tone to the calling party and send a notification to the
phone that the other end is on waiting.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Is there a roadmap for this?<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'> </span><span
style='font-size:10.5pt;font-family:"Calibri","sans-serif";color:#1F497D'>Best
Regards;<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:#1F497D'> Ahmed Elnagar<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:#1F497D'> Senior Network PS
Engineer<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:#1F497D'> Mob: +2019-0016211<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:#1F497D'> CCIE#24697 (Voice)<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
font-family:"Calibri","sans-serif";color:#1F497D'> <img width=63
height=63 id="Picture_x0020_0" src="cid:image001.jpg@01CAFD36.E33C6D90"
alt="ccie_voice_large.gif"><img width=63 height=63 id="Picture_x0020_1"
src="cid:image002.jpg@01CAFD36.E33C6D90" alt="ccvp_voice_large.gif"><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Ryan Ratliff<br>
<b>Sent:</b> Monday, May 24, 2010 11:39 PM<br>
<b>To:</b> Ahmed Maher<br>
<b>Cc:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Call Manager question<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>You'd have to send it to a 3rd party application that could
play the appropriate in-band recording, and then treat the call as desired.<o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>For phones with only one line, yes that would present a
problem.<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>-Ryan<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<div>
<div>
<p class=MsoNormal>On May 24, 2010, at 4:08 PM, Ahmed Maher wrote:<o:p></o:p></p>
</div>
<p class=MsoNormal><br>
<br>
<o:p></o:p></p>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Also, what about calls coming from PSTN, No display appear to
them<span class=apple-converted-space> </span></span><span
style='font-size:11.0pt;font-family:Wingdings;color:#1F497D'>J</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Best Regards,</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> <span class=apple-converted-space> </span><image001.jpg></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#404040'> Ahmed Maher</span></b><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#595959'>Networking Team
Leader <span
class=apple-converted-space> </span></span><b><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#0D5F85'>CONNECT Professional
Services</span></b><o:p></o:p></p>
</div>
<div style='margin-left:1.5in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#A6A6A6'> <span
class=apple-converted-space> </span></span></b><span style='font-size:
10.0pt;font-family:"Calibri","sans-serif";color:#A6A6A6'>Bldg. 1A Maadi Star
Towers, Cornish El Maadi,</span><o:p></o:p></p>
</div>
<div style='margin-left:1.5in'>
<p class=MsoNormal><image003.jpg><image005.jpg><span
style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#A6A6A6'>
Cairo, Egypt</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#A6A6A6'>
Phone: <span
class=apple-converted-space> </span><b>(+202) 25 27 09 30</b>
Ext.: 113</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#A6A6A6'>
Fax: <span
class=apple-converted-space> </span><b>(+202) 25 26 54 85</b></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#A6A6A6'>
Mobile:<span class=apple-converted-space> </span><b>(+2016) 665 1150</b></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#A6A6A6'>
Email:<span
class=apple-converted-space> </span></span><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><a
href="mailto:ahmed.maher@connectps.com"><span style='font-size:10.0pt'>ahmed.maher@connectps.com</span></a></span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Calibri","sans-serif";
color:#A6A6A6'> <span
class=apple-converted-space> </span>Website:<span
class=apple-converted-space> </span><a href="http://www.connectps.com/">www.connectps.com</a></span><o:p></o:p></p>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;
border-width:initial;border-color:initial'>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'><a
href="mailto:cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a><span
class=apple-converted-space> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span
class=apple-converted-space> </span><b>On Behalf Of<span
class=apple-converted-space> </span></b>Ahmed Abd EL-Rahman<br>
<b>Sent:</b><span class=apple-converted-space> </span>Monday, May 24, 2010
10:55 PM<br>
<b>To:</b><span class=apple-converted-space> </span>Ryan Ratliff<br>
<b>Cc:</b><span class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class=apple-converted-space> </span>Re: [cisco-voip]
Call Manager question</span><o:p></o:p></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>This is a great idea as it enables the called user to receive
the second call if he wishes to, but the only constrain for this is it needs a
phone with 2 lines, so the simple phones with only 1 line will not be
applicable, right?</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'>Best
Regards</span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Ahmed Abd EL-Rahman</span></b><o:p></o:p></p>
</div>
</div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in;
border-width:initial;border-color:initial'>
<div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Ryan Ratliff
[mailto:rratliff@cisco.com]<span class=apple-converted-space> </span><br>
<b>Sent:</b><span class=apple-converted-space> </span>Monday, May 24, 2010
10:41 PM<br>
<b>To:</b><span class=apple-converted-space> </span>Ahmed Abd EL-Rahman<br>
<b>Cc:</b><span class=apple-converted-space> </span>Scott Voll;<span
class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class=apple-converted-space> </span>Re: [cisco-voip]
Call Manager question</span><o:p></o:p></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal>The caller only receives a busy tone if the busy trigger is
hit, and no CFB destination is set. In this case you would be setting the
CFB destination to another line on the phone, and using that line's alerting
name (or display, whatever setting works) to update the display of the calling
phone to indicate that the user's primary line was busy.<o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal>Example:<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal>Joe at 1000 calls Mary at 2000. <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal>2000 is busy, CFB to *2000. DN *2000 is line 2 on
Mary's phone, with an Alerting Name (or Display) set to "BUSY - Mary".<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal>Joe's phone will show To: BUSY - Mary (hopefully).<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal>You can word it however you wish, but hopefully you get the
what I'm talking about. The downside is that Mary's phone would be
ringing on a different line, which could impact ring settings, etc.<o:p></o:p></p>
</div>
<div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>-Ryan</span><o:p></o:p></p>
</div>
</div>
</div>
<div>
<p class=MsoNormal> <o:p></o:p></p>
</div>
<div>
<div>
<div>
<p class=MsoNormal>On May 24, 2010, at 3:30 PM, Ahmed Abd EL-Rahman wrote:<o:p></o:p></p>
</div>
</div>
<p class=MsoNormal style='margin-bottom:12.0pt'> <o:p></o:p></p>
<div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>this means that the busy trigger will be set to 1, and in this
case the caller will get a busy tone which will solve the problem, but this
will prevent the user from receiving a second call which is a needed feature.</span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'> </span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'>Best
Regards</span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><span style='font-family:"Calibri","sans-serif";color:#1F497D'> </span><o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Ahmed Abd EL-Rahman</span></b><o:p></o:p></p>
</div>
</div>
</div>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
class=apple-converted-space><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> </span></span><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>Ryan Ratliff
[mailto:rratliff@cisco.com]<span class=apple-converted-space> </span><br>
<b>Sent:</b><span class=apple-converted-space> </span>Monday, May 24, 2010
6:16 PM<br>
<b>To:</b><span class=apple-converted-space> </span>Scott Voll<br>
<b>Cc:</b><span class=apple-converted-space> </span>Ahmed Abd EL-Rahman;<span
class=apple-converted-space> </span><a
href="mailto:cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b><span class=apple-converted-space> </span>Re: [cisco-voip]
Call Manager question</span><o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>You could try forward busy (busy trigger) to a second line
with an Alerting Name set to indicate that the user is busy. <o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal><span style='font-size:13.5pt;font-family:"Helvetica","sans-serif";
color:black'>-Ryan</span><o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal>On May 24, 2010, at 11:03 AM, Scott Voll wrote:<o:p></o:p></p>
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<o:p></o:p></p>
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<p class=MsoNormal>I believe your only option is to set the call busy to 1 then
setup the busy greeting in Unity (or UC).<o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'>Scott<o:p></o:p></p>
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<p class=MsoNormal>On Sun, May 23, 2010 at 12:08 PM, Ahmed Abd EL-Rahman <<a
href="mailto:Ahmed.Rahman@bmbgroup.com">Ahmed.Rahman@bmbgroup.com</a>> wrote:<o:p></o:p></p>
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<p class=MsoNormal>Dear all, I have a question about are there any way to
indicate to a calling user who calls a user phone with a busy trigger set to 2
that this called user is on another call ? because by default the called user
(who is already on a call) will see another call come into his phone screen BUT
the calling user will have no idea that this user is on another call.<o:p></o:p></p>
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<p class=MsoNormal> <o:p></o:p></p>
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<p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p>
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<p class=MsoNormal><span style='color:#1F497D'>Best Regards</span><o:p></o:p></p>
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<p class=MsoNormal><span style='color:#1F497D'> </span><o:p></o:p></p>
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<p class=MsoNormal><b><span style='color:#1F497D'>Ahmed Abd EL-Rahman</span></b><span
class=apple-converted-space><b><span style='color:#4A442A'> </span></b></span><b><span
style='color:#948A54'>I</span></b><span class=apple-converted-space><b><span
style='color:#333399'> </span></b></span><b><span style='color:#1F497D'>Senior
Network Engineer</span></b><o:p></o:p></p>
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<p class=MsoNormal><b><span style='color:#1F497D'>CCVP, CCNP, CCNA, CCNA-VOICE,
IPTX, UCCX, CRMCS, WLSS</span></b><o:p></o:p></p>
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<p class=MsoNormal><a href="http://www.bmbgroup.com/" target="_blank"><span
style='color:#002060;text-decoration:none'><image001.jpg></span></a><o:p></o:p></p>
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<p class=MsoNormal><b><span style='font-size:8.0pt;color:#1F497D'>
Lebanon I Egypt I Algeria I KSA I Libya I Jordan</span></b><o:p></o:p></p>
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<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='color:#333399'><br>
</span></b><span style='font-size:10.0pt;color:#1F497D'>Al-Ajlan Center Office
#1</span><span class=apple-converted-space><b><span style='color:#1F497D'> </span></b></span><b><span
style='color:#948A54'>I<span class=apple-converted-space> </span></span></b><span
style='font-size:10.0pt;color:#1F497D'>Olaya Main Street</span><span
class=apple-converted-space><b><span style='color:#1F497D'> </span></b></span><b><span
style='color:#948A54'>I</span><span class=apple-converted-space><span
style='color:#1F497D'> </span></span></b><span style='font-size:10.0pt;
color:#1F497D'>P.O Box 17384</span><span class=apple-converted-space><b><span
style='color:#1F497D'> </span></b></span><b><span style='color:#948A54'>I</span></b><span
class=apple-converted-space><span style='font-size:10.0pt;color:#1F497D'> </span></span><span
style='font-size:10.0pt;color:#1F497D'>Riyadh, Saudi Arabia</span><span
class=apple-converted-space><b><span style='color:#1F497D'> </span></b></span><b><span
style='color:#948A54'>I</span><span class=apple-converted-space><span
style='color:#1F497D'> </span></span></b><span style='font-size:10.0pt;
color:#1F497D'>Tel: +966 1 216 7994</span><span class=apple-converted-space><b><span
style='color:#1F497D'> </span></b></span><b><span style='color:#948A54'>I</span><span
class=apple-converted-space><span style='color:#1F497D'> </span></span></b><span
style='font-size:10.0pt;color:#1F497D'>Fax: +966 1 4620030</span><b><span
style='color:#1F497D'> <span class=apple-converted-space> </span></span><span
style='color:#948A54'>I<span class=apple-converted-space> </span></span></b><span
style='font-size:10.0pt;color:#1F497D'>Mobile: +966 507920925<span
class=apple-converted-space> </span></span><b><span style='color:#948A54'>I</span><span
class=apple-converted-space><span style='color:#1F497D'> </span></span></b><b><span
style='font-size:10.0pt;color:#1F497D'><a href="http://www.bmbgroup.com/"
target="_blank" title="http://www.bmbgroup.com/"><span style='color:#1F497D'>www.bmbgroup.com</span></a></span></b><o:p></o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><b><span style='font-size:24.0pt;
font-family:Webdings;color:green'>P</span></b><b><span lang=ES
style='font-size:10.0pt;color:black'> </span></b><b><span lang=ES
style='font-size:7.5pt;color:black'> <span class=apple-converted-space> </span></span></b><span
lang=PT style='font-size:7.5pt;color:black'> </span><span lang=PT
style='font-size:7.5pt;color:green'>Save a tree. Don't print this e-mail unless
it's really necessary</span><o:p></o:p></p>
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__________ Information from ESET Smart Security, version of virus signature
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