<html><head><style type='text/css'>p { margin: 0; }</style></head><body><div style='font-family: Verdana; font-size: 10pt; color: #000000'>isn't that what the BTS product is for?<br><br>---<br>Lelio Fulgenzi, B.A.<br>Senior Analyst (CCS) * University of Guelph * Guelph, Ontario N1G 2W1<br>(519) 824-4120 x56354 (519) 767-1060 FAX (JNHN)<br>^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^^<br>Cooking with unix is easy. You just sed it and forget it. <br> - LFJ (with apologies to Mr. Popeil)<br><br><br>----- Original Message -----<br>From: "Ryan Ratliff" <rratliff@cisco.com><br>To: "Chris Lewis" <Chris.Lewis@magnetar.com><br>Cc: cisco-voip@puck.nether.net<br>Sent: Thursday, May 27, 2010 11:02:00 AM GMT -05:00 US/Canada Eastern<br>Subject: Re: [cisco-voip] Call Manager question<br><br>CUCM is intended to be an Enterprise IP PBX. It is not targeted, and thus cannot be expected to have similar features, to large-scale PSTN or mobile service providers. <div><br><div>
<span class="Apple-style-span" style="border-collapse: separate; color: rgb(0, 0, 0); font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"><div>-Ryan</div></span>
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<br><div><div>On May 27, 2010, at 10:54 AM, Lewis, Chris wrote:</div><br class="Apple-interchange-newline"><blockquote><span class="Apple-style-span" style="border-collapse: separate; font-family: Helvetica; font-size: medium; font-style: normal; font-variant: normal; font-weight: normal; letter-spacing: normal; line-height: normal; orphans: 2; text-indent: 0px; text-transform: none; white-space: normal; widows: 2; word-spacing: 0px;"><div style="word-wrap: break-word;" lang="EN-GB"><div class="Section1"><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);">Have you thought about the fact that Vodafone - or any of the others - may be using a 3<sup>rd</sup><span class="Apple-converted-space"> </span>Party App themselves?</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);"> </span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);"> </span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);"> </span></div><div><div style="border-style: solid none none; border-top: 1pt solid rgb(181, 196, 223); padding: 3pt 0cm 0cm;"><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><b><span style="font-size: 10pt; font-family: Tahoma,sans-serif;" lang="EN-US">From:</span></b><span style="font-size: 10pt; font-family: Tahoma,sans-serif;" lang="EN-US"><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: blue; text-decoration: underline;" target="_blank">cisco-voip-bounces@puck.nether.net</a><span class="Apple-converted-space"> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span class="Apple-converted-space"> </span><b>On Behalf Of<span class="Apple-converted-space"> </span></b>Ahmed Elnagar<br><b>Sent:</b><span class="Apple-converted-space"> </span>27 May 2010 11:41<br><b>To:</b><span class="Apple-converted-space"> </span>Jason Aarons (US)<br><b>Cc:</b><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline;" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] Call Manager question</span></div></div></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"> </div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US">We have here 3 operators “Vodafone one of them” and they send a different ring tone when the called party is on waiting, plus of course the message that appear on the mobile phone.</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> </span></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif; background-color: white;"><span style="font-size: 10pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> </span><span style="font-size: 10.5pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US">Best Regards;</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif; background-color: white;"><span style="font-size: 10.5pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> Ahmed Elnagar</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif; background-color: white;"><span style="font-size: 10.5pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> Senior Network PS Engineer</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif; background-color: white;"><span style="font-size: 10.5pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> Mob: +2019-0016211</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif; background-color: white;"><span style="font-size: 10.5pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> CCIE#24697 (Voice)</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif; background-color: white;"><span style="font-size: 10.5pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> <span><image001.jpg></span><span><image002.jpg></span></span></div></div></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> </span></div><div><div style="border-style: solid none none; border-top: 1pt solid rgb(181, 196, 223); padding: 3pt 0cm 0cm;"><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><b><span style="font-size: 10pt; font-family: Tahoma,sans-serif;" lang="EN-US">From:</span></b><span style="font-size: 10pt; font-family: Tahoma,sans-serif;" lang="EN-US"><span class="Apple-converted-space"> </span>Jason Aarons (US) [mailto:jason.aarons@us.didata.com]<span class="Apple-converted-space"> </span><br><b>Sent:</b><span class="Apple-converted-space"> </span>Thursday, May 27, 2010 3:12 AM<br><b>To:</b><span class="Apple-converted-space"> </span>Bill Riley; Ahmed Elnagar; 'Ryan Ratliff'<br><b>Cc:</b><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline;" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class="Apple-converted-space"> </span>RE: [cisco-voip] Call Manager question</span></div></div></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US"> </span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US">So there is a mobile operators that plays a different ring tone when someone is on their cell phone, so you know they are already on the phone? I haven’t seen that, I have seen where you hear a fast busy then telco comes on and asks if you want a callback when the line is free for like 75 cents. I guess they didn’t make enough revenue as those messages have mostly gone away since the 1990s.</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> </span></div><div><div style="border-style: solid none none; border-top: 1pt solid rgb(181, 196, 223); padding: 3pt 0cm 0cm;"><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><b><span style="font-size: 10pt; font-family: Tahoma,sans-serif;" lang="EN-US">From:</span></b><span style="font-size: 10pt; font-family: Tahoma,sans-serif;" lang="EN-US"><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: blue; text-decoration: underline;" target="_blank">cisco-voip-bounces@puck.nether.net</a><span class="Apple-converted-space"> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span class="Apple-converted-space"> </span><b>On Behalf Of<span class="Apple-converted-space"> </span></b>Bill Riley<br><b>Sent:</b><span class="Apple-converted-space"> </span>Wednesday, May 26, 2010 7:26 PM<br><b>To:</b><span class="Apple-converted-space"> </span>'Ahmed Elnagar'; 'Ryan Ratliff'<br><b>Cc:</b><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline;" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] Call Manager question</span></div></div></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US"> </span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US">It is a trivial feature for some customers. I have ran into this before. It is not on any roadmap as it just not that important in the scheme of things. If this was such a critical piece of functionality you or the system integrator should have found this out in the discovery phase. The net result is this is not a fault of Cisco or Call Manager.</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> </span></div><div><div style="border-style: solid none none; border-top: 1pt solid rgb(181, 196, 223); padding: 3pt 0cm 0cm;"><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><b><span style="font-size: 10pt; font-family: Tahoma,sans-serif;" lang="EN-US">From:</span></b><span style="font-size: 10pt; font-family: Tahoma,sans-serif;" lang="EN-US"><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: blue; text-decoration: underline;" target="_blank">cisco-voip-bounces@puck.nether.net</a><span class="Apple-converted-space"> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span class="Apple-converted-space"> </span><b>On Behalf Of<span class="Apple-converted-space"> </span></b>Ahmed Elnagar<br><b>Sent:</b><span class="Apple-converted-space"> </span>Wednesday, May 26, 2010 4:53 PM<br><b>To:</b><span class="Apple-converted-space"> </span>Ryan Ratliff<br><b>Cc:</b><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline;" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] Call Manager question</span></div></div></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US"> </span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US">I don’t know what is the great deal about that in order not to have natively in CUCM…customers are asking for this trivial feature; that they see very basic with other phone systems like mobile operators who play a different ringing tone to the calling party and send a notification to the phone that the other end is on waiting.</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> </span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US">Is there a roadmap for this?</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> </span></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif; background-color: white;"><span style="font-size: 10pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> </span><span style="font-size: 10.5pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US">Best Regards;</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif; background-color: white;"><span style="font-size: 10.5pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> Ahmed Elnagar</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif; background-color: white;"><span style="font-size: 10.5pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> Senior Network PS Engineer</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif; background-color: white;"><span style="font-size: 10.5pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> Mob: +2019-0016211</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif; background-color: white;"><span style="font-size: 10.5pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> CCIE#24697 (Voice)</span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif; background-color: white;"><span style="font-size: 10.5pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> <span><image001.jpg></span><span><image002.jpg></span></span></div></div></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> </span></div><div><div style="border-style: solid none none; border-top: 1pt solid rgb(181, 196, 223); padding: 3pt 0cm 0cm;"><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><b><span style="font-size: 10pt; font-family: Tahoma,sans-serif;" lang="EN-US">From:</span></b><span style="font-size: 10pt; font-family: Tahoma,sans-serif;" lang="EN-US"><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: blue; text-decoration: underline;" target="_blank">cisco-voip-bounces@puck.nether.net</a><span class="Apple-converted-space"> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span class="Apple-converted-space"> </span><b>On Behalf Of<span class="Apple-converted-space"> </span></b>Ryan Ratliff<br><b>Sent:</b><span class="Apple-converted-space"> </span>Monday, May 24, 2010 11:39 PM<br><b>To:</b><span class="Apple-converted-space"> </span>Ahmed Maher<br><b>Cc:</b><span class="Apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline;" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class="Apple-converted-space"> </span>Re: [cisco-voip] Call Manager question</span></div></div></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US"> </span></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US">You'd have to send it to a 3rd party application that could play the appropriate in-band recording, and then treat the call as desired.</span></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US"> </span></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US">For phones with only one line, yes that would present a problem.</span></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US"> </span></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 13.5pt; font-family: Helvetica,sans-serif; color: black;" lang="EN-US">-Ryan</span></div></div></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US"> </span></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US">On May 24, 2010, at 4:08 PM, Ahmed Maher wrote:</span></div></div><p class="MsoNormal" style="margin: 0cm 0cm 12pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US"> </span></p><div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US">Also, what about calls coming from PSTN, No display appear to them<span class="apple-converted-space"> </span></span><span style="font-size: 11pt; font-family: Wingdings; color: rgb(31, 73, 125);" lang="EN-US">J</span><span lang="EN-US"></span></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> </span><span lang="EN-US"></span></div></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> </span><span lang="EN-US"></span></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> </span><span lang="EN-US"></span></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US">Best Regards,</span><span lang="EN-US"></span></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> </span><span lang="EN-US"></span></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> <span class="apple-converted-space"> </span><image001.jpg></span><span lang="EN-US"></span></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> </span><span lang="EN-US"></span></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><b><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(64, 64, 64);" lang="EN-US"> Ahmed Maher</span></b><span lang="EN-US"></span></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Calibri,sans-serif; color: rgb(89, 89, 89);" lang="EN-US">Networking Team Leader <span class="apple-converted-space"> </span></span><b><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(13, 95, 133);" lang="EN-US">CONNECT Professional Services</span></b><span lang="EN-US"></span></div></div><div style="margin-left: 108pt;"><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><b><span style="font-size: 10pt; font-family: Calibri,sans-serif; color: rgb(166, 166, 166);" lang="EN-US"> <span class="apple-converted-space"> </span></span></b><span style="font-size: 10pt; font-family: Calibri,sans-serif; color: rgb(166, 166, 166);" lang="EN-US">Bldg. 1A Maadi Star Towers, Cornish El Maadi,</span><span lang="EN-US"></span></div></div><div style="margin-left: 108pt;"><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US"><image003.jpg><image005.jpg></span><span style="font-size: 10pt; font-family: Calibri,sans-serif; color: rgb(166, 166, 166);" lang="EN-US"> Cairo, Egypt</span><span lang="EN-US"></span></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Calibri,sans-serif; color: rgb(166, 166, 166);" lang="EN-US"> Phone: <span class="apple-converted-space"> </span><b>(+202) 25 27 09 30</b> Ext.: 113</span><span lang="EN-US"></span></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Calibri,sans-serif; color: rgb(166, 166, 166);" lang="EN-US"> Fax: <span class="apple-converted-space"> </span><b>(+202) 25 26 54 85</b></span><span lang="EN-US"></span></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Calibri,sans-serif; color: rgb(166, 166, 166);" lang="EN-US"> Mobile:<span class="apple-converted-space"> </span><b>(+2016) 665 1150</b></span><span lang="EN-US"></span></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Calibri,sans-serif; color: rgb(166, 166, 166);" lang="EN-US"> Email:<span class="apple-converted-space"> </span></span><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"><a href="mailto:ahmed.maher@connectps.com" style="color: blue; text-decoration: underline;" target="_blank"><span style="font-size: 10pt;">ahmed.maher@connectps.com</span></a></span><span lang="EN-US"></span></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 10pt; font-family: Calibri,sans-serif; color: rgb(166, 166, 166);" lang="EN-US"> <span class="apple-converted-space"> </span>Website:<span class="apple-converted-space"> </span><a href="http://www.connectps.com/" style="color: blue; text-decoration: underline;" target="_blank">www.connectps.com</a></span><span lang="EN-US"></span></div></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> </span><span lang="EN-US"></span></div></div><div><div style="border-style: solid none none; padding: 3pt 0cm 0cm;"><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><b><span style="font-size: 10pt; font-family: Tahoma,sans-serif;" lang="EN-US">From:</span></b><span class="apple-converted-space"><span style="font-size: 10pt; font-family: Tahoma,sans-serif;" lang="EN-US"> </span></span><span style="font-size: 10pt; font-family: Tahoma,sans-serif;" lang="EN-US"><a href="mailto:cisco-voip-bounces@puck.nether.net" style="color: blue; text-decoration: underline;" target="_blank">cisco-voip-bounces@puck.nether.net</a><span class="apple-converted-space"> </span>[mailto:cisco-voip-bounces@puck.nether.net]<span class="apple-converted-space"> </span><b>On Behalf Of<span class="apple-converted-space"> </span></b>Ahmed Abd EL-Rahman<br><b>Sent:</b><span class="apple-converted-space"> </span>Monday, May 24, 2010 10:55 PM<br><b>To:</b><span class="apple-converted-space"> </span>Ryan Ratliff<br><b>Cc:</b><span class="apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline;" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class="apple-converted-space"> </span>Re: [cisco-voip] Call Manager question</span><span lang="EN-US"></span></div></div></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US"> </span></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US">This is a great idea as it enables the called user to receive the second call if he wishes to, but the only constrain for this is it needs a phone with 2 lines, so the simple phones with only 1 line will not be applicable, right?</span><span lang="EN-US"></span></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> </span><span lang="EN-US"></span></div></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> </span><span lang="EN-US"></span></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US">Best Regards</span><span lang="EN-US"></span></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> </span><span lang="EN-US"></span></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><b><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US">Ahmed Abd EL-Rahman</span></b><span lang="EN-US"></span></div></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> </span><span lang="EN-US"></span></div></div><div><div style="border-style: solid none none; padding: 3pt 0cm 0cm;"><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><b><span style="font-size: 10pt; font-family: Tahoma,sans-serif;" lang="EN-US">From:</span></b><span class="apple-converted-space"><span style="font-size: 10pt; font-family: Tahoma,sans-serif;" lang="EN-US"> </span></span><span style="font-size: 10pt; font-family: Tahoma,sans-serif;" lang="EN-US">Ryan Ratliff [mailto:rratliff@cisco.com]<span class="apple-converted-space"> </span><br><b>Sent:</b><span class="apple-converted-space"> </span>Monday, May 24, 2010 10:41 PM<br><b>To:</b><span class="apple-converted-space"> </span>Ahmed Abd EL-Rahman<br><b>Cc:</b><span class="apple-converted-space"> </span>Scott Voll;<span class="apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline;" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class="apple-converted-space"> </span>Re: [cisco-voip] Call Manager question</span><span lang="EN-US"></span></div></div></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US"> </span></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US">The caller only receives a busy tone if the busy trigger is hit, and no CFB destination is set. In this case you would be setting the CFB destination to another line on the phone, and using that line's alerting name (or display, whatever setting works) to update the display of the calling phone to indicate that the user's primary line was busy.</span></div></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US"> </span></div></div></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US">Example:</span></div></div></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US">Joe at 1000 calls Mary at 2000. </span></div></div></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US">2000 is busy, CFB to *2000. DN *2000 is line 2 on Mary's phone, with an Alerting Name (or Display) set to "BUSY - Mary".</span></div></div></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US">Joe's phone will show To: BUSY - Mary (hopefully).</span></div></div></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US"> </span></div></div></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US">You can word it however you wish, but hopefully you get the what I'm talking about. The downside is that Mary's phone would be ringing on a different line, which could impact ring settings, etc.</span></div></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US"> </span></div></div><div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 13.5pt; font-family: Helvetica,sans-serif; color: black;" lang="EN-US">-Ryan</span><span lang="EN-US"></span></div></div></div></div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US"> </span></div></div><div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US">On May 24, 2010, at 3:30 PM, Ahmed Abd EL-Rahman wrote:</span></div></div></div><p class="MsoNormal" style="margin: 0cm 0cm 12pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US"> </span></p><div><div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US">this means that the busy trigger will be set to 1, and in this case the caller will get a busy tone which will solve the problem, but this will prevent the user from receiving a second call which is a needed feature.</span><span lang="EN-US"></span></div></div></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> </span><span lang="EN-US"></span></div></div></div><div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> </span><span lang="EN-US"></span></div></div></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US">Best Regards</span><span lang="EN-US"></span></div></div></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> </span><span lang="EN-US"></span></div></div></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><b><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US">Ahmed Abd EL-Rahman</span></b><span lang="EN-US"></span></div></div></div></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 11pt; font-family: Calibri,sans-serif; color: rgb(31, 73, 125);" lang="EN-US"> </span><span lang="EN-US"></span></div></div></div><div><div style="border-style: solid none none; padding: 3pt 0cm 0cm;"><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><b><span style="font-size: 10pt; font-family: Tahoma,sans-serif;" lang="EN-US">From:</span></b><span class="apple-converted-space"><span style="font-size: 10pt; font-family: Tahoma,sans-serif;" lang="EN-US"> </span></span><span style="font-size: 10pt; font-family: Tahoma,sans-serif;" lang="EN-US">Ryan Ratliff [mailto:rratliff@cisco.com]<span class="apple-converted-space"> </span><br><b>Sent:</b><span class="apple-converted-space"> </span>Monday, May 24, 2010 6:16 PM<br><b>To:</b><span class="apple-converted-space"> </span>Scott Voll<br><b>Cc:</b><span class="apple-converted-space"> </span>Ahmed Abd EL-Rahman;<span class="apple-converted-space"> </span><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline;" target="_blank">cisco-voip@puck.nether.net</a><br><b>Subject:</b><span class="apple-converted-space"> </span>Re: [cisco-voip] Call Manager question</span><span lang="EN-US"></span></div></div></div></div></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US"> </span></div></div></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US">You could try forward busy (busy trigger) to a second line with an Alerting Name set to indicate that the user is busy. </span></div></div></div><div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US"> </span></div></div></div><div><div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="font-size: 13.5pt; font-family: Helvetica,sans-serif; color: black;" lang="EN-US">-Ryan</span><span lang="EN-US"></span></div></div></div></div></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US"> </span></div></div></div><div><div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US">On May 24, 2010, at 11:03 AM, Scott Voll wrote:</span></div></div></div></div><div><p class="MsoNormal" style="margin: 0cm 0cm 12pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US"> </span></p></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US">I believe your only option is to set the call busy to 1 then setup the busy greeting in Unity (or UC).</span></div></div></div><div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US"> </span></div></div></div></div><div><p class="MsoNormal" style="margin: 0cm 0cm 12pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US">Scott</span></p><div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US">On Sun, May 23, 2010 at 12:08 PM, Ahmed Abd EL-Rahman <<a href="mailto:Ahmed.Rahman@bmbgroup.com" style="color: blue; text-decoration: underline;" target="_blank">Ahmed.Rahman@bmbgroup.com</a>> wrote:</span></div></div></div><div><div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US">Dear all, I have a question about are there any way to indicate to a calling user who calls a user phone with a busy trigger set to 2 that this called user is on another call ? because by default the called user (who is already on a call) will see another call come into his phone screen BUT the calling user will have no idea that this user is on another call.</span></div></div></div><div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US"> </span></div></div></div></div><div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="color: rgb(31, 73, 125);" lang="EN-US"> </span><span lang="EN-US"></span></div></div></div></div><div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="color: rgb(31, 73, 125);" lang="EN-US"> </span><span lang="EN-US"></span></div></div></div></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="color: rgb(31, 73, 125);" lang="EN-US">Best Regards</span><span lang="EN-US"></span></div></div></div><div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span style="color: rgb(31, 73, 125);" lang="EN-US"> </span><span lang="EN-US"></span></div></div></div></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><b><span style="color: rgb(31, 73, 125);" lang="EN-US">Ahmed Abd EL-Rahman</span></b><span class="apple-converted-space"><b><span style="color: rgb(74, 68, 42);" lang="EN-US"> </span></b></span><b><span style="color: rgb(148, 138, 84);" lang="EN-US">I</span></b><span class="apple-converted-space"><b><span style="color: rgb(51, 51, 153);" lang="EN-US"> </span></b></span><b><span style="color: rgb(31, 73, 125);" lang="EN-US">Senior Network Engineer</span></b><span lang="EN-US"></span></div></div></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><b><span style="color: rgb(31, 73, 125);" lang="EN-US">CCVP, CCNP, CCNA, CCNA-VOICE, IPTX, UCCX, CRMCS, WLSS</span></b><span lang="EN-US"></span></div></div></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US"><a href="http://www.bmbgroup.com/" target="_blank" style="color: blue; text-decoration: underline;"><span style="color: rgb(0, 32, 96); text-decoration: none;"><image001.jpg></span></a></span></div></div></div><div><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><b><span style="font-size: 8pt; color: rgb(31, 73, 125);" lang="EN-US"> Lebanon I Egypt I Algeria I KSA I Libya I Jordan</span></b><span lang="EN-US"></span></div></div></div><p class="MsoNormal" style="margin: 0cm 0cm 12pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><b><span style="color: rgb(51, 51, 153);" lang="EN-US"><br></span></b><span style="font-size: 10pt; color: rgb(31, 73, 125);" lang="EN-US">Al-Ajlan Center Office #1</span><span class="apple-converted-space"><b><span style="color: rgb(31, 73, 125);" lang="EN-US"> </span></b></span><b><span style="color: rgb(148, 138, 84);" lang="EN-US">I<span class="apple-converted-space"> </span></span></b><span style="font-size: 10pt; color: rgb(31, 73, 125);" lang="EN-US">Olaya Main Street</span><span class="apple-converted-space"><b><span style="color: rgb(31, 73, 125);" lang="EN-US"> </span></b></span><b><span style="color: rgb(148, 138, 84);" lang="EN-US">I</span></b><span class="apple-converted-space"><b><span style="color: rgb(31, 73, 125);" lang="EN-US"> </span></b></span><span style="font-size: 10pt; color: rgb(31, 73, 125);" lang="EN-US">P.O Box 17384</span><span class="apple-converted-space"><b><span style="color: rgb(31, 73, 125);" lang="EN-US"> </span></b></span><b><span style="color: rgb(148, 138, 84);" lang="EN-US">I</span></b><span class="apple-converted-space"><span style="font-size: 10pt; 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Views expressed in this communication are not necessarily those of Raya.If you have received this message in error, please notify the sender immediately by email, facsimile or telephone and return and/or destroy the original message.</span></div><div class="MsoNormal" style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif; text-align: center;" align="center"><span lang="EN-US"><hr align="center" width="100%" size="1"></span></div><p style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman',serif;"><strong><span lang="EN-US">Disclaimer: This e-mail communication and any attachments may contain confidential and privileged information and is for use by the designated addressee(s) named above only. If you are not the intended addressee, you are hereby notified that you have received this communication in error and that any use or reproduction of this email or its contents is strictly prohibited and may be unlawful. If you have received this communication in error, please notify us immediately by replying to this message and deleting it from your computer. Thank you.</span></strong><span lang="EN-US"></span></p><div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US"> </span></div></div><div style="margin: 0cm 0cm 0.0001pt; font-size: 12pt; font-family: 'Times New Roman',serif;"><span lang="EN-US">Disclaimer: NOTICE The information contained in this message is confidential and is intended for the addressee(s) only. If you have received this message in error or there are any problems please notify the originator immediately. The unauthorized use, disclosure, copying or alteration of this message is strictly forbidden. Raya will not be liable for direct, special, indirect or consequential damages arising from alteration of the contents of this message by a third party or as a result of any malicious code or virus being passed on. Views expressed in this communication are not necessarily those of Raya.If you have received this message in error, please notify the sender immediately by email, facsimile or telephone and return and/or destroy the original message.</span></div></div><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman',serif;"><br class="webkit-block-placeholder"></div><pre>The information contained in this message and its attachments
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</pre><div style="margin-right: 0cm; margin-left: 0cm; font-size: 12pt; font-family: 'Times New Roman',serif;"><br class="webkit-block-placeholder"></div>_______________________________________________<br>cisco-voip mailing list<br><a href="mailto:cisco-voip@puck.nether.net" style="color: blue; text-decoration: underline;" target="_blank">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" style="color: blue; text-decoration: underline;" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br></div></span></blockquote></div><br></div><br>_______________________________________________
cisco-voip mailing list
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