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<div class=Section1>
<p class=MsoNormal><span style='color:#1F497D'>Attendant console queuing was a
good option in just cases…but I am not sure that your CUCM version support it.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div>
<p class=MsoNormal style='background:white'><span style='font-size:10.0pt;
color:#1F497D'> </span><span style='font-size:10.5pt;color:#1F497D'>Best
Regards;<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
color:#1F497D'> Ahmed Elnagar<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
color:#1F497D'> Senior Network PS Engineer<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
color:#1F497D'> Mob: +2019-0016211<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
color:#1F497D'> CCIE#24697 (Voice)<o:p></o:p></span></p>
<p class=MsoNormal style='background:white'><span style='font-size:10.5pt;
color:#1F497D'> <img width=63 height=63 id="Picture_x0020_0"
src="cid:image001.jpg@01CAFD32.91007980" alt="ccie_voice_large.gif"><img
width=63 height=63 id="Picture_x0020_1" src="cid:image002.jpg@01CAFD32.91007980"
alt="ccvp_voice_large.gif"><o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Dennis Heim<br>
<b>Sent:</b> Wednesday, May 26, 2010 3:59 PM<br>
<b>To:</b> Bill; 'Cheng, Karen'; 'Haas, Neal'; 'voippuck'<br>
<b>Subject:</b> Re: [cisco-voip] Hunt group question<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='color:#1F497D'>Past experience has shown that
requiring end users to perform an action other than picking up the phone, is
usually a good way to load test your help-desk ticketing system.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Dennis
Heim<br>
Network Voice Engineer<br>
CDW Advanced Technology Services<br>
11711 N. Meridian Street, Suite 225<br>
Carmel, IN 46032<br>
<br>
317.569.4255 Office<br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>317.569.4201 Fax<br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>317.694.6070 Cell<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'><a href="mailto:dennis.heim@cdw.com"
title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br>
</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#1F497D'><a
href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p> </o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Bill
[mailto:bill@hitechconnection.net] <br>
<b>Sent:</b> Wednesday, May 26, 2010 8:37 AM<br>
<b>To:</b> 'Cheng, Karen'; Dennis Heim; 'Haas, Neal'; 'voip puck'<br>
<b>Subject:</b> RE: [cisco-voip] Hunt group question<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>The way Dennis described is the correct way as per IPCC
deployments. Your way is the easy way. Just because it is easy and it “works”
does not mean it is the right. <o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'><o:p> </o:p></span></p>
<div>
<div class=MsoNormal align=center style='text-align:center'><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'>
<hr size=2 width="100%" align=center>
</span></div>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Cheng, Karen<br>
<b>Sent:</b> Tuesday, May 25, 2010 8:53 PM<br>
<b>To:</b> 'Dennis Heim'; Haas, Neal; 'voip puck'<br>
<b>Subject:</b> Re: [cisco-voip] Hunt group question</span><span
style='font-size:12.0pt;font-family:"Times New Roman","serif"'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>Or you could just
leave the busy trigger and allow the people in the hunt to receive the second
call and put them on hold themselves….less configuration and less
troubleshooting ….<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div>
<p class=MsoNormal><b><i><span lang=EN-AU style='font-size:10.0pt;font-family:
"Arial","sans-serif";color:#003478'>Karen Cheng</span></i></b><span lang=EN-AU
style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><i><span lang=EN-AU style='font-size:10.0pt;font-family:
"Arial","sans-serif";color:#003478'>Voice Network Engineer</span></i><span
lang=EN-AU style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#1F497D'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-AU style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#1F497D'> <o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-AU style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#1F497D'> </span><span lang=EN-AU style='color:#1F497D'><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Dennis Heim
[mailto:Dennis.Heim@cdw.com] <br>
<b>Sent:</b> Wednesday, 26 May 2010 11:39 AM<br>
<b>To:</b> Cheng, Karen; Haas, Neal; 'voip puck'<br>
<b>Subject:</b> RE: Hunt group question<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>You will need to set each DN in
the hunt group to max calls = 2, busy trigger = 1. Then it will take the hunt
pilot busy action. Then you will need to send it to Unity, which hits a call
handler, the allows holding and does a supervised transfer back to the hunt
pilot.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Dennis
Heim<br>
Network Voice Engineer<br>
CDW Advanced Technology Services<br>
11711 N. Meridian Street, Suite 225<br>
Carmel, IN 46032<br>
<br>
317.569.4255 Office<br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>317.569.4201 Fax<br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>317.694.6070 Cell<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'><a href="mailto:dennis.heim@cdw.com"
title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br>
</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#1F497D'><a
href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p> </o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Cheng, Karen<br>
<b>Sent:</b> Tuesday, May 25, 2010 9:10 PM<br>
<b>To:</b> Haas, Neal; 'voip puck'<br>
<b>Subject:</b> Re: [cisco-voip] Hunt group question<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>Depends on how you
set up the Line Group….underneath the configuration you can choose the
behaviour when a member of the group is busy, unavailable etc…<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>in the hunt pilot you
can also set a last resort number if needed….<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'>also see what busy
trigger is set on the phones as well….not 100% but if the busy trigger on the
phones are 2 the hunt may send them a second call which can be put on hold by
the user themselves….<o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div>
<p class=MsoNormal><b><i><span lang=EN-AU style='font-size:10.0pt;font-family:
"Arial","sans-serif";color:#003478'>Karen Cheng</span></i></b><span lang=EN-AU
style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><i><span lang=EN-AU style='font-size:10.0pt;font-family:
"Arial","sans-serif";color:#003478'>Voice Network Engineer</span></i><span
lang=EN-AU style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#1F497D'><o:p></o:p></span></p>
</div>
<div>
<p class=MsoNormal><span lang=EN-AU style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#1F497D'> <o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-AU style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#1F497D'> </span><span lang=EN-AU style='color:#1F497D'><o:p></o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> cisco-voip-bounces@puck.nether.net
[mailto:cisco-voip-bounces@puck.nether.net] <b>On Behalf Of </b>Dennis Heim<br>
<b>Sent:</b> Wednesday, 26 May 2010 11:04 AM<br>
<b>To:</b> Haas, Neal; 'voip puck'<br>
<b>Subject:</b> Re: [cisco-voip] Hunt group question<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><span lang=EN-AU><o:p> </o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'>You need some type of queuing
mechanism. You can get Unity to do some holding, but you don’t have much
configuration on how it operates.<o:p></o:p></span></p>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;font-family:"Arial","sans-serif";color:#1F497D'>Dennis
Heim<br>
Network Voice Engineer<br>
CDW Advanced Technology Services<br>
11711 N. Meridian Street, Suite 225<br>
Carmel, IN 46032<br>
<br>
317.569.4255 Office<br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:black'>317.569.4201 Fax<br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:#1F497D'>317.694.6070 Cell<o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'><a href="mailto:dennis.heim@cdw.com"
title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br>
</span><span style='font-size:12.0pt;font-family:"Times New Roman","serif";
color:#1F497D'><a
href="http://www.cdw.com/content/solutions/unified-communications/">cdw.com/content/solutions/unified-communications/</a><o:p></o:p></span></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:12.0pt;font-family:"Times New Roman","serif";color:#1F497D'><o:p> </o:p></span></p>
</div>
<p class=MsoNormal><span style='color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Haas, Neal<br>
<b>Sent:</b> Tuesday, May 25, 2010 6:23 PM<br>
<b>To:</b> 'voip puck'<br>
<b>Subject:</b> [cisco-voip] Hunt group question<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>I have a department asking me if they do a hunt group with 4
phones if 5 phone calls come in, what happens? I told them that they would get
a busy signal. They want to know if it is possible to put them in a hold
position until a line clears up.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Is this possible?<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Callmanager 7.1.X and unity 7<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Thanks<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Neal<o:p></o:p></p>
<p class=MsoNormal><span lang=EN-AU style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br>
</span><span lang=EN-AU style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:green'>Plan ahead these school holidays with RACQ's online trip planner -
and don't forget to pack Ultra Care for additional travel benefits following a
breakdown. Some conditions apply. Visit <a href="http://www.racq.com.au">http://www.racq.com.au</a>
for details.<br>
</span><span lang=EN-AU style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br>
</span><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:gray'>Please Note: If you are not the intended recipient, please delete
this email as its use is prohibited. RACQ does not warrant or represent that
this email is free from viruses or defects. If you do not wish to receive any
further commercial electronic messages from RACQ please e-mail <a
href="mailto:unsubscribe@racq.com.au">unsubscribe@racq.com.au</a> or contact
RACQ on 13 19 05.</span><span lang=EN-AU style='font-size:12.0pt;font-family:
"Times New Roman","serif"'><o:p></o:p></span></p>
<p class=MsoNormal><span lang=EN-AU style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br>
</span><span lang=EN-AU style='font-size:7.5pt;font-family:"Verdana","sans-serif";
color:green'>Plan ahead these school holidays with RACQ's online trip planner -
and don't forget to pack Ultra Care for additional travel benefits following a
breakdown. Some conditions apply. Visit <a href="http://www.racq.com.au">http://www.racq.com.au</a>
for details.<br>
</span><span lang=EN-AU style='font-size:12.0pt;font-family:"Times New Roman","serif"'><br>
</span><span lang=EN-AU style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:gray'>Please Note: If you are not the intended recipient, please delete
this email as its use is prohibited. RACQ does not warrant or represent that
this email is free from viruses or defects. If you do not wish to receive any
further commercial electronic messages from RACQ please e-mail <a
href="mailto:unsubscribe@racq.com.au">unsubscribe@racq.com.au</a> or contact
RACQ on 13 19 05.</span><span lang=EN-AU style='font-size:12.0pt;font-family:
"Times New Roman","serif"'><o:p></o:p></span></p>
</div>
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