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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>You can either dequeue the call, or wait to connect the resource
during the menu. I don’t think either of them would be a good idea since it
would either mess with the callers place in line, or reserve a resource. If the
menu must be heard, I would put it before the caller is queued. If you only
want it to play if they are going to be queued you can get a reporting
statistic to see if queue has calls and play based on that.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
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<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Jason Loomans/MPTC<br>
<b>Sent:</b> Thursday, May 27, 2010 7:52 AM<br>
<b>To:</b> cisco-voip@puck.nether.net<br>
<b>Subject:</b> [cisco-voip] Menu Inside Queue<o:p></o:p></span></p>
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<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Hi,</span>
<br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>I want to
present a menu to my caller's if they are put into queue while trying to
contact an operator. However, I do not want the the caller to be taken
out of the menu and presented to a resource while the menu is being played to
the caller. I have the menu set to not interruptible, but after the menu
prompt is played and the caller is inputting their menu selection, they are
being pulled from the menu and not allowed to finish the menu.</span> <br>
<br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Is this
possible? Thanks.</span> <br>
<br>
<span style='font-size:10.0pt;font-family:"Arial","sans-serif"'>Jason Loomans<br>
</span><span style='font-size:7.5pt;font-family:"Arial","sans-serif"'>Network
Analyst | Moraine Park Technical College<br>
jloomans@morainepark.edu</span><o:p></o:p></p>
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