<div>I'm really surprised that disabling barge-in didn't resolve the issue you described of the caller being able to interrupt your menu prompt by pressing a digit. That's the sole purpose of that option, to either allow or disallow interruption of script processing by the caller.</div>
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<div>Silly question, but did you refresh the script and application after applying the change and saving the script back to the repository?</div>
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<div class="gmail_quote">On Fri, May 28, 2010 at 7:58 AM, Jason Loomans/MPTC <span dir="ltr"><<a href="mailto:jloomans@morainepark.edu">jloomans@morainepark.edu</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote"><font size="2" face="sans-serif">The barge in setting did not work correctly for this scenario.</font> <br>
<br><font size="2" face="sans-serif">I'm continuing to research this as it applies to my scenario and will try Jason's Feurmann's suggestions. </font> <br><br><font size="2" face="sans-serif">Thanks all!</font> <br>
<div class="im"><br><font size="2" face="sans-serif">Jason Loomans<br></font><font size="1" face="sans-serif">Network Analyst | Moraine Park Technical College<br><a href="mailto:jloomans@morainepark.edu" target="_blank">jloomans@morainepark.edu</a></font> <br>
<br><br><br></div><font color="#5f5f5f" size="1" face="sans-serif">From: </font><font size="1" face="sans-serif">Ed Leatherman <<a href="mailto:ealeatherman@gmail.com" target="_blank">ealeatherman@gmail.com</a>></font> <br>
<div class="im"><font color="#5f5f5f" size="1" face="sans-serif">To: </font><font size="1" face="sans-serif">"Jason Loomans/MPTC" <<a href="mailto:jloomans@morainepark.edu" target="_blank">jloomans@morainepark.edu</a>></font> <br>
</div><font color="#5f5f5f" size="1" face="sans-serif">Cc: </font><font size="1" face="sans-serif">Bill Talley <<a href="mailto:btalley@gmail.com" target="_blank">btalley@gmail.com</a>>, "<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>></font> <br>
<font color="#5f5f5f" size="1" face="sans-serif">Date: </font><font size="1" face="sans-serif">05/28/2010 07:39 AM</font> <br>
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<div class="h5"><font color="#5f5f5f" size="1" face="sans-serif">Subject: </font><font size="1" face="sans-serif">Re: [cisco-voip] Menu Inside Queue</font> <br>
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<br><br><br><tt><font size="2">I'm curious if the barge in setting works, please let us know your results.<br><br>I would have suggested the same as Jason Feurmann. Only play the menu<br>if the caller is X or further in the queue.<br>
<br>On Thu, May 27, 2010 at 3:11 PM, Jason Loomans/MPTC<br><<a href="mailto:jloomans@morainepark.edu" target="_blank">jloomans@morainepark.edu</a>> wrote:<br>> I will test this in the morning. Thanks.<br>><br>
> Jason Loomans<br>> Network Analyst | Moraine Park Technical College<br>> <a href="mailto:jloomans@morainepark.edu" target="_blank">jloomans@morainepark.edu</a><br>><br>><br>><br>> From: Bill Talley <<a href="mailto:btalley@gmail.com" target="_blank">btalley@gmail.com</a>><br>
> To: Jason Loomans/MPTC <<a href="mailto:jloomans@morainepark.edu" target="_blank">jloomans@morainepark.edu</a>><br>> Cc: "<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>><br>
> Date: 05/27/2010 08:58 AM<br>> Subject: Re: [cisco-voip] Menu Inside Queue<br>> ________________________________<br>><br>><br>> I believe you need to set Barge In to 'no'.<br>><br>
> Sent from a mobile device with very tiny touchscreen input keys. Please<br>> excuse my typos.<br>><br>> On May 27, 2010, at 7:51 AM, Jason Loomans/MPTC <<a href="mailto:jloomans@morainepark.edu" target="_blank">jloomans@morainepark.edu</a>><br>
> wrote:<br>><br>> Hi,<br>> I want to present a menu to my caller's if they are put into queue while<br>> trying to contact an operator. However, I do not want the the caller to be<br>> taken out of the menu and presented to a resource while the menu is being<br>
> played to the caller. I have the menu set to not interruptible, but after<br>> the menu prompt is played and the caller is inputting their menu selection,<br>> they are being pulled from the menu and not allowed to finish the menu.<br>
><br>> Is this possible? Thanks.<br>><br>> Jason Loomans<br>> Network Analyst | Moraine Park Technical College<br>> <a href="mailto:jloomans@morainepark.edu" target="_blank">jloomans@morainepark.edu</a><br>
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><br>><br><br><br><br>-- <br>Ed Leatherman<br></font></tt><br></div></div></blockquote></div><br>