<div>Ok, I think I'm with you now. Sorry for not picking up on that like everyone else did.</div>
<div> </div>
<div>So the callers hear the menu, they select their option and script proceeds with processing the steps under the output branch and that's where they're getting pulled and sent to the agent. Does that sound accurate?</div>
<div> </div>
<div>What is it that you want to happen under the output branch for the selected menu option?</div>
<div><br> </div>
<div class="gmail_quote">On Fri, May 28, 2010 at 8:26 AM, Jason Loomans/MPTC <span dir="ltr"><<a href="mailto:jloomans@morainepark.edu">jloomans@morainepark.edu</a>></span> wrote:<br>
<blockquote style="BORDER-LEFT: #ccc 1px solid; MARGIN: 0px 0px 0px 0.8ex; PADDING-LEFT: 1ex" class="gmail_quote"><font size="2" face="sans-serif">Well no, that isn't the problem. The problem was that the call would be presented to an agent instead of what the caller inputted to the menu. Caller barge-in is something we want.</font> <br>
<div class="im"><br><br><br><font size="2" face="sans-serif">Jason Loomans<br></font><font size="1" face="sans-serif">Network Analyst | Moraine Park Technical College<br><a href="mailto:jloomans@morainepark.edu" target="_blank">jloomans@morainepark.edu</a></font> <br>
<br><br><br><font color="#5f5f5f" size="1" face="sans-serif">From: </font><font size="1" face="sans-serif">Bill Talley <<a href="mailto:btalley@gmail.com" target="_blank">btalley@gmail.com</a>></font> <br><font color="#5f5f5f" size="1" face="sans-serif">To: </font><font size="1" face="sans-serif">"Jason Loomans/MPTC" <<a href="mailto:jloomans@morainepark.edu" target="_blank">jloomans@morainepark.edu</a>></font> <br>
</div><font color="#5f5f5f" size="1" face="sans-serif">Cc: </font><font size="1" face="sans-serif">Ed Leatherman <<a href="mailto:ealeatherman@gmail.com" target="_blank">ealeatherman@gmail.com</a>>, "<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>" <<a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a>></font> <br>
<font color="#5f5f5f" size="1" face="sans-serif">Date: </font><font size="1" face="sans-serif">05/28/2010 08:14 AM</font> <br>
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<div></div>
<div class="h5"><font color="#5f5f5f" size="1" face="sans-serif">Subject: </font><font size="1" face="sans-serif">Re: [cisco-voip] Menu Inside Queue</font> <br>
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<br><br><br><font size="3">I'm really surprised that disabling barge-in didn't resolve the issue you described of the caller being able to interrupt your menu prompt by pressing a digit. That's the sole purpose of that option, to either allow or disallow interruption of script processing by the caller.</font> <br>
<font size="3"> </font> <br><font size="3">Silly question, but did you refresh the script and application after applying the change and saving the script back to the repository?</font> <br><font size="3"> </font> <br><font size="3"><br>
<br> </font> <br><font size="3">On Fri, May 28, 2010 at 7:58 AM, Jason Loomans/MPTC <</font><a href="mailto:jloomans@morainepark.edu" target="_blank"><font color="blue" size="3"><u>jloomans@morainepark.edu</u></font></a><font size="3">> wrote:</font> <br>
<font size="2" face="sans-serif">The barge in setting did not work correctly for this scenario.</font><font size="3"> <br></font><font size="2" face="sans-serif"><br>I'm continuing to research this as it applies to my scenario and will try Jason's Feurmann's suggestions. </font><font size="3"> <br>
</font><font size="2" face="sans-serif"><br>Thanks all!</font><font size="3"> </font><br><font size="2" face="sans-serif"><br>Jason Loomans</font><font size="1" face="sans-serif"><br>Network Analyst | Moraine Park Technical College</font><font color="blue" size="1" face="sans-serif"><u><br>
</u></font><a href="mailto:jloomans@morainepark.edu" target="_blank"><font color="blue" size="1" face="sans-serif"><u>jloomans@morainepark.edu</u></font></a><font size="3"> <br><br><br></font><br><font color="#5f5f5f" size="1" face="sans-serif">From: </font><font size="1" face="sans-serif">Ed Leatherman <</font><a href="mailto:ealeatherman@gmail.com" target="_blank"><font color="blue" size="1" face="sans-serif"><u>ealeatherman@gmail.com</u></font></a><font size="1" face="sans-serif">></font><font size="3"> </font><br>
<font color="#5f5f5f" size="1" face="sans-serif">To: </font><font size="1" face="sans-serif">"Jason Loomans/MPTC" <</font><a href="mailto:jloomans@morainepark.edu" target="_blank"><font color="blue" size="1" face="sans-serif"><u>jloomans@morainepark.edu</u></font></a><font size="1" face="sans-serif">></font><font size="3"> </font><br>
<font color="#5f5f5f" size="1" face="sans-serif">Cc: </font><font size="1" face="sans-serif">Bill Talley <</font><a href="mailto:btalley@gmail.com" target="_blank"><font color="blue" size="1" face="sans-serif"><u>btalley@gmail.com</u></font></a><font size="1" face="sans-serif">>, "</font><a href="mailto:cisco-voip@puck.nether.net" target="_blank"><font color="blue" size="1" face="sans-serif"><u>cisco-voip@puck.nether.net</u></font></a><font size="1" face="sans-serif">" <</font><a href="mailto:cisco-voip@puck.nether.net" target="_blank"><font color="blue" size="1" face="sans-serif"><u>cisco-voip@puck.nether.net</u></font></a><font size="1" face="sans-serif">></font><font size="3"> </font><font color="#5f5f5f" size="1" face="sans-serif"><br>
Date: </font><font size="1" face="sans-serif">05/28/2010 07:39 AM</font><font size="3"> </font><br><font color="#5f5f5f" size="1" face="sans-serif">Subject: </font><font size="1" face="sans-serif">Re: [cisco-voip] Menu Inside Queue</font><font size="3"> <br>
</font>
<hr noshade>
<font size="3"><br><br></font><tt><font size="2"><br>I'm curious if the barge in setting works, please let us know your results.<br><br>I would have suggested the same as Jason Feurmann. Only play the menu<br>if the caller is X or further in the queue.<br>
<br>On Thu, May 27, 2010 at 3:11 PM, Jason Loomans/MPTC<br><</font></tt><a href="mailto:jloomans@morainepark.edu" target="_blank"><tt><font color="blue" size="2"><u>jloomans@morainepark.edu</u></font></tt></a><tt><font size="2">> wrote:<br>
> I will test this in the morning. Thanks.<br>><br>> Jason Loomans<br>> Network Analyst | Moraine Park Technical College<br>> </font></tt><a href="mailto:jloomans@morainepark.edu" target="_blank"><tt><font color="blue" size="2"><u>jloomans@morainepark.edu</u></font></tt></a><tt><font size="2"><br>
><br>><br>><br>> From: Bill Talley <</font></tt><a href="mailto:btalley@gmail.com" target="_blank"><tt><font color="blue" size="2"><u>btalley@gmail.com</u></font></tt></a><tt><font size="2">><br>> To: Jason Loomans/MPTC <</font></tt><a href="mailto:jloomans@morainepark.edu" target="_blank"><tt><font color="blue" size="2"><u>jloomans@morainepark.edu</u></font></tt></a><tt><font size="2">><br>
> Cc: "</font></tt><a href="mailto:cisco-voip@puck.nether.net" target="_blank"><tt><font color="blue" size="2"><u>cisco-voip@puck.nether.net</u></font></tt></a><tt><font size="2">" <</font></tt><a href="mailto:cisco-voip@puck.nether.net" target="_blank"><tt><font color="blue" size="2"><u>cisco-voip@puck.nether.net</u></font></tt></a><tt><font size="2">><br>
> Date: 05/27/2010 08:58 AM<br>> Subject: Re: [cisco-voip] Menu Inside Queue<br>> ________________________________<br>><br>><br>> I believe you need to set Barge In to 'no'.<br>><br>
> Sent from a mobile device with very tiny touchscreen input keys. Please<br>> excuse my typos.<br>><br>> On May 27, 2010, at 7:51 AM, Jason Loomans/MPTC <</font></tt><a href="mailto:jloomans@morainepark.edu" target="_blank"><tt><font color="blue" size="2"><u>jloomans@morainepark.edu</u></font></tt></a><tt><font size="2">><br>
> wrote:<br>><br>> Hi,<br>> I want to present a menu to my caller's if they are put into queue while<br>> trying to contact an operator. However, I do not want the the caller to be<br>> taken out of the menu and presented to a resource while the menu is being<br>
> played to the caller. I have the menu set to not interruptible, but after<br>> the menu prompt is played and the caller is inputting their menu selection,<br>> they are being pulled from the menu and not allowed to finish the menu.<br>
><br>> Is this possible? Thanks.<br>><br>> Jason Loomans<br>> Network Analyst | Moraine Park Technical College<br>> </font></tt><a href="mailto:jloomans@morainepark.edu" target="_blank"><tt><font color="blue" size="2"><u>jloomans@morainepark.edu</u></font></tt></a><tt><font size="2"><br>
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><br>><br><br><br><br>-- <br>Ed Leatherman</font></tt><font size="3"><br></font><br><br></div></div></blockquote></div><br>