<html><body bgcolor="#FFFFFF"><div>It should go to internal. </div><div>Internal / external destination is decided based on whether the caller is an offnet device and to my best knowledge this is not configurable on a cti port</div><div><br>Sent from my phone</div><div><br>On May 29, 2010, at 11:31 AM, kapil atrish <<a href="mailto:nice_chatin@yahoo.com">nice_chatin@yahoo.com</a>> wrote:<br><br></div><div></div><blockquote type="cite"><div><table cellspacing="0" cellpadding="0" border="0"><tbody><tr><td valign="top" style="font: inherit;">Hi,<br><br>Caller A---PSTN---CCM --- CRS providing AA.<br> |<br> |<br> Phone B, Ext-1000<br><br><br>Caller A hits AA, dials extension 1000 to reach Phone B. Phone B has two parameters set, "Call-forward no answer (External) to 1001" and :call-forward no answer (Internal) to 1002". If 1000 doesn't answer where would the call be forwarded. Since the call coming to Phone Bl would be from CTI Port, I think it
would go to 1001, reason being CTI Port are controlled by external entity. Very simple to test but don't have setup handy to confirm, can someone pl help?<br><br><br></td></tr></tbody></table><br>
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