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CUOM is failing to poll SOAP interface on CM. Either:<br>
* it's losing IP connectivity<br>
* or SOAP webapp is going down<br>
* or tomcat on CM is going down<br>
<br>
It is possible poll is exceeding CM's allowed AXL rate.<br>
<br>
<snip><br>
>From the CUCM server you need to use RTMT to collect the 'Cisco SOAP<br>
Web Service' logs. You want to look at the ratecontrolX.csv file and<br>
look at the RejectionCount column. If you see the values in this<br>
column incrementing then you want to have the customer adjust the<br>
'Cisco Database Layer Monitor' service parameter 'Maximum AXL Writes<br>
Allowed per Minute'. This is an advanced parameter for 'Cisco<br>
Database Layer Monitor' with a default value of 50, you can safely<br>
increase the parameter to 999. However if the RejectionCount is 0<br>
then there is no need to increase this parameter. It would be useful<br>
if you can collect the ratecontrol.csv files that cover a time period<br>
where you are seeing SOAPNotReachable.<br>
</snip><br>
<br>
/Wes<br>
<br>
On Sunday, May 30, 2010 9:13:29 AM, Robert Shearrill
<a class="moz-txt-link-rfc2396E" href="mailto:rshearri@uchicago.edu"><rshearri@uchicago.edu></a> wrote:<br>
<blockquote
cite="mid:CFC57580E88ABD44852F5194FB74D15201D41396F48C@EVS03.ad.uchicago.edu"
type="cite">
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<div dir="ltr"><font color="#000000" face="Tahoma" size="2">Getting
errors from UOM periodically saying 10.x.x.x ( cucm service ip):
SOAPNotReachable.</font></div>
<div dir="ltr"> </div>
<div dir="ltr"><font face="tahoma" size="2">I guess it's saying SOAP
is not reachable,
</font></div>
<div dir="ltr"><font face="tahoma" size="2"> </font></div>
<div dir="ltr"><font face="tahoma" size="2"><font face="tahoma"
size="2">What is SOAP?</font></font></div>
<div dir="ltr"><font face="tahoma" size="2"> </font></div>
<div dir="ltr"> </div>
<div dir="ltr"><font face="tahoma" size="2">It gives this errors for
all my cucm servers, then it stops. and starts again hours later. I
haven't monitored the time sequence.</font></div>
<div dir="ltr"> </div>
<div dir="ltr"><font face="tahoma" size="2">it says SEVERITY =
Critical</font></div>
<div dir="ltr"> </div>
<div dir="ltr"><font face="tahoma" size="2"><font face="tahoma"
size="2"><font face="tahoma" size="2"><font face="tahoma" size="2"><font
face="tahoma" size="2"><font face="tahoma" size="2"><font face="tahoma"
size="2"><font face="tahoma" size="2"><font face="tahoma" size="2"><font
face="tahoma" size="2"><font face="tahoma" size="2"><font face="tahoma"
size="2"><font face="tahoma" size="2"><font face="tahoma" size="2"><font
face="tahoma" size="2"><font face="tahoma" size="2">RTMT</font></font></font></font></font></font></font></font></font></font></font></font></font></font></font>
shows no errors </font></div>
<div dir="ltr"> </div>
<div dir="ltr"> </div>
<div dir="ltr"><font face="tahoma" size="2">Has anyone ever
experienced this, or have an idea?</font></div>
<div dir="ltr"> </div>
<div dir="ltr"><font face="tahoma" size="2"> </font></div>
<div dir="ltr"> </div>
<div dir="ltr"><font face="tahoma" size="2">I'm on 7.1.2 ver on my
cucm</font></div>
<div dir="ltr"> </div>
<div dir="ltr"><font face="tahoma" size="2">Thanks for your help</font></div>
<div dir="ltr"> </div>
<div dir="ltr"><font face="tahoma" size="2">Robert</font></div>
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