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<title>Re: [cisco-voip] Call Recording - Telrex/CallRex?</title>
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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>I would agree with the statement on multiple options. We use
several-- Knoahsoft, Verint, ZOOM CallREC, etc. I’ve personally deployed ZOOM
several times with much success.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<p class=MsoNormal><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F'>James Buchanan </span></b><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>
Senior Network Engineer </span></b><span style='font-size:7.0pt;font-family:
"Verdana","sans-serif";color:#7E7E7E'>|</span><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7F7F7F'> <b>South Region </b></span><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'>
Presidio Networked Solutions <br>
12 Cadillac Dr, Suite 130, Brentwood, TN 37027 </span></b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> </span></b><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a
href="mailto:jbuchanan@ctiusa.com">jbuchanan@presidio.com</a><br>
</span></b><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F'>D: 615-866-5729</span></b><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#7F7F7F'> </span><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'>|</span><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7F7F7F'> </span><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a
href="http://www.presidio.com">www.presidio.com</a></span></b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D'> <</span><b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#7E7E7E'><a
href="http://www.presidio.com">http://www.presidio.com</a></span></b><span
style='font-size:7.0pt;font-family:"Verdana","sans-serif";color:#1F497D'>> <o:p></o:p></span></p>
<p class=MsoNormal><b><span style='font-size:7.0pt;font-family:"Verdana","sans-serif";
color:#7F7F7F'>CCIE #25863, Voice</span></b><span style='font-size:7.0pt;
font-family:"Verdana","sans-serif";color:#1F497D'><br>
<br>
</span><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p></o:p></span></p>
</div>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>
cisco-voip-bounces@puck.nether.net [mailto:cisco-voip-bounces@puck.nether.net] <b>On
Behalf Of </b>Bill Riley<br>
<b>Sent:</b> Wednesday, June 02, 2010 5:38 PM<br>
<b>To:</b> 'Bennie Grant'; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Call Recording - Telrex/CallRex?<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>On Callrex I never had to call support. It was working when I
was at the customer site.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>With Calabrio their support was good once you got past the Cisco
red tape because we bought it OEM from Cisco.<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Bennie Grant
[mailto:Bennie.Grant@mettoni.com] <br>
<b>Sent:</b> Wednesday, June 02, 2010 4:33 PM<br>
<b>To:</b> Bill; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] Call Recording - Telrex/CallRex?<o:p></o:p></span></p>
</div>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal style='margin-bottom:12.0pt'><span style='font-size:11.0pt;
font-family:"Calibri","sans-serif"'>Thanks – how did you find their support,
and Cisco specific knowledge etc?<br>
<br>
<o:p></o:p></span></p>
<div class=MsoNormal align=center style='text-align:center'><span
style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>
<hr size=3 width="95%" align=center>
</span></div>
<p class=MsoNormal><b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>From:
</span></b><span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Bill
<<a href="bill@hitechconnection.net">bill@hitechconnection.net</a>><br>
<b>Date: </b>Wed, 2 Jun 2010 21:11:47 +0100<br>
<b>To: </b>Bennie Grant <<a href="bennie.grant@mettoni.com">bennie.grant@mettoni.com</a>>,
<<a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a>><br>
<b>Subject: </b>RE: [cisco-voip] Call Recording - Telrex/CallRex?<br>
<br>
</span><span style='font-size:10.0pt;font-family:"Arial","sans-serif";
color:navy'>I have used Callrex. It was OK but had its quirks. In fact I have
used about three different recording products and they all have their problems.
I would get a list of requirements and compare it with a few products to make
sure it will meet your needs. I used Calabrio recording recently and once it
was setup it worked well but there is A LOT that can go wrong if you use the
client based recording instead of SPAN. <br>
</span><o:p></o:p></p>
<div class=MsoNormal align=center style='text-align:center'>
<hr size=2 width="100%" align=center>
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<p style='margin-bottom:12.0pt'><b><span style='font-size:10.0pt;font-family:
"Tahoma","sans-serif"'>From:</span></b><span style='font-size:10.0pt;
font-family:"Tahoma","sans-serif"'> <a href="cisco-voip-bounces@puck.nether.net">cisco-voip-bounces@puck.nether.net</a>
[<a href="mailto:cisco-voip-bounces@puck.nether.net">mailto:cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Bennie Grant<br>
<b>Sent:</b> Wednesday, June 02, 2010 1:37 PM<br>
<b>To:</b> <a href="cisco-voip@puck.nether.net">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> [cisco-voip] Call Recording - Telrex/CallRex?<br>
</span><br>
<span style='font-size:11.0pt;font-family:"Calibri","sans-serif"'>Hi Guys<br>
<br>
Am looking for any feedback on the Callrex product for CUCM (call recording).
Does anyone use this – any comments, feedback etc?<br>
<br>
Cheers</span> <br>
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