Lisa,<br><br>You can try to use the built-in accounting and reporting (CAR) feature for this but I wouldn't classify it as "user friendly", and you may or may not get the report you are looking for out of it anyway.<br>
<br>My solution for our own purposes is to export the CDR records and manipulate the data outside call manager to get the information we need. I used to have hand-written perl script to sort through it and give me reports, but now I just dump it all into splunk (<a href="http://www.splunk.com">www.splunk.com</a>) and use that for searching and reporting. YMMV. <br>
<br>If you have some enterprising computer science students/interns maybe they can could put something together for you.<br><br>There are of course tons of CDR reporting/billing 3rd party apps out there as well I'm sure.<br>
<br><div class="gmail_quote">On Fri, Jun 4, 2010 at 9:59 AM, Lisa Notarianni <span dir="ltr"><<a href="mailto:notariannil1@scranton.edu">notariannil1@scranton.edu</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div bgcolor="#ffffff" text="#000000">
What is the best way to get both incoming and outgoing call statistics
for one o four departments? They do not use a Call Handler to route
calls. The calls just ring into their department or go to voice mail
if no answer. CUCM ver 7.1.2. Any user friendly reports available via
CUCM Serviceability?<br>
<div>-- <br>
<img src="cid:part1.03020104.09060902@scranton.edu" border="0"></div>
</div>
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