Splunk is actually intended for syslog - it is basically a search/report engine for your logs. It will index any text based input though even from csv or XML files so it works pretty well with CDR's given a little bit of setup work. Not appropriate for generating bills, but very useful for troubleshooting or one-off reports. And the small system license is free, which is a plus.<br>
<br><br><div class="gmail_quote">On Fri, Jun 4, 2010 at 11:27 AM, Tim Reimers <span dir="ltr"><<a href="mailto:treimers@ashevillenc.gov">treimers@ashevillenc.gov</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div>
<div dir="ltr" align="left"><font color="#0000ff" face="Arial" size="2"><span>We use Microcall.</span></font></div>
<div dir="ltr" align="left"><font color="#0000ff" face="Arial" size="2"><span></span></font> </div>
<div dir="ltr" align="left"><font color="#0000ff" face="Arial" size="2"><span>Not free, but it's what they've
chosen.</span></font></div>
<div dir="ltr" align="left"><font color="#0000ff" face="Arial" size="2"><span></span></font> </div>
<div dir="ltr" align="left"><font color="#0000ff" face="Arial" size="2"><span>I'm going to seriously look at Splunk, though it sounds
like I'd have to do some serious reportwriting.</span></font></div>
<div dir="ltr" align="left"><font color="#0000ff" face="Arial" size="2"><span></span></font> </div>
<div dir="ltr" align="left"><font color="#0000ff" face="Arial" size="2"><span>Wonder what Splunk could do for Syslog
-</span></font></div>
<div dir="ltr" align="left"><font color="#0000ff" face="Arial" size="2"><span></span></font> </div>
<div dir="ltr" align="left"><font color="#0000ff" face="Arial" size="2"><span>Someone else was asking about phones reregistering
</span></font></div>
<div dir="ltr" align="left"><font color="#0000ff" face="Arial" size="2"><span>I've the same problem with the occasional "gateway
decrease" and "gateway increase", all within Nagios 5 minute
window</span></font></div>
<div dir="ltr" align="left"><font color="#0000ff" face="Arial" size="2"><span>so I don't get any alerts of WHICH gateway it
was.</span></font></div>
<div dir="ltr" align="left"><font color="#0000ff" face="Arial" size="2"><span></span></font> </div>
<div dir="ltr" align="left"><font color="#0000ff" face="Arial" size="2"><span>I'm suddenly wondering if UCM Syslog >> Splunk
would be a way to handle that too..</span></font></div>
<div> </div>
<div align="left"><font face="Arial" size="2">Tim Reimers</font></div>
<div align="left"><font face="Arial" size="2">Systems Analyst II</font></div>
<div align="left"><font face="Arial" size="2">Information Technology
Services</font></div>
<div align="left"><font face="Arial" size="2">City of Asheville</font></div>
<div align="left"><font face="Arial" size="2">70 Court Plaza</font></div>
<div align="left"><font face="Arial" size="2">Asheville, NC 28801</font></div>
<div align="left"><font face="Arial" size="2">phone - 828-259-5512</font></div>
<div align="left"><font face="Arial" size="2"><a href="mailto:timreimers@ashevillenc.gov" target="_blank">treimers@ashevillenc.gov</a></font></div>
<div> </div><br>
<div dir="ltr" align="left" lang="en-us">
<hr>
<font face="Tahoma" size="2"><b>From:</b> <a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>] <b>On Behalf Of </b>Ed
Leatherman<br><b>Sent:</b> Friday, June 04, 2010 10:35 AM<br><b>To:</b> Lisa
Notarianni<br><b>Cc:</b> cisco-voip voyp list<br><b>Subject:</b> Re:
[cisco-voip] Call Statistic Report<br></font><br></div><div><div></div><div class="h5">
<div></div>Lisa,<br><br>You can try to use the built-in accounting and reporting
(CAR) feature for this but I wouldn't classify it as "user friendly", and you
may or may not get the report you are looking for out of it anyway.<br><br>My
solution for our own purposes is to export the CDR records and manipulate the
data outside call manager to get the information we need. I used to have
hand-written perl script to sort through it and give me reports, but now I just
dump it all into splunk (<a href="http://www.splunk.com" target="_blank">www.splunk.com</a>) and
use that for searching and reporting. YMMV. <br><br>If you have some
enterprising computer science students/interns maybe they can could put
something together for you.<br><br>There are of course tons of CDR
reporting/billing 3rd party apps out there as well I'm sure.<br><br>
<div class="gmail_quote">On Fri, Jun 4, 2010 at 9:59 AM, Lisa Notarianni <span dir="ltr"><<a href="mailto:notariannil1@scranton.edu" target="_blank">notariannil1@scranton.edu</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="padding-left: 1ex; margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204);">
<div text="#000000" bgcolor="#ffffff">What is the best way to get both
incoming and outgoing call statistics for one o four departments? They
do not use a Call Handler to route calls. The calls just ring into their
department or go to voice mail if no answer. CUCM ver 7.1.2. Any
user friendly reports available via CUCM Serviceability?<br>
<div>-- <br><img src="cid:261102415@04062010-24F3" border="0"></div></div><br>_______________________________________________<br>cisco-voip
mailing list<br><a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br><a href="https://puck.nether.net/mailman/listinfo/cisco-voip" target="_blank">https://puck.nether.net/mailman/listinfo/cisco-voip</a><br>
<br></blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br><br></div></div></div>
</blockquote></div><br><br clear="all"><br>-- <br>Ed Leatherman<br><br>