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<p class=MsoNormal>I have opened TAC case 614562299. Customer has Layer2
network no firewall or ports blocked, etc. Can’t find anything wrong
network wise on any links. It’s only 2 LAN switch hops from Agent to
Server.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>TAC replaced the SplkStd.dll with the checked build and
enabled debug in agent.cfg, I then notice in the c:\program
files\cisco\desktop\log\agent.log a small number of (2 out of 10 yesterday)
users still show disconnect/reconnect, however the Agent Desktop GUI never
shows partial or warns the agent they lost connectivity, yet the log file and
Server’s Event Viewer Application Log shows the
disconnect/reconnect. <o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The Agent Desktop Application MUST warn the end user by
showing Partial service (instead it shows In-Service with details as Active) or
a pop-up showing re-connecting. Cisco Agent Desktop Premium Build
6.6.1.400 running with UCCX 7.0(1)SR5.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The Logs show this occurs almost exactly every 60 seconds, <u>closing
Agent Desktop and re-opening Agent Desktop resolves the problem</u>. Again this
morning the problem is with 1 user out of 10.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Troubleshooting Agent disappearing from Supervisor Desktop<o:p></o:p></p>
<p class=MsoNormal><a
href="https://www.cisco.com/application/pdf/paws/63307/sup-dsktp-no-display.pdf">https://www.cisco.com/application/pdf/paws/63307/sup-dsktp-no-display.pdf</a><o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>agent.log on desktop pc<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:47:10:701 ERROR FCCC2015 The connection to the
Desktop Chat Service has been lost. The program will attempt to reconnect
automatically.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:47:10:701 INFO DAGT0000 Call Chat
auto-recovery message received.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:47:10:701 INFO FCCC0000 Successfully connected
to the Desktop Chat Service.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:47:10:701 INFO DAGT0000 Call Chat
auto-recovery message received.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:48:10:674 ERROR FCCC2015 The connection to the
Desktop Chat Service has been lost. The program will attempt to reconnect
automatically.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:48:10:674 INFO DAGT0000 Call Chat
auto-recovery message received.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:48:10:674 INFO FCCC0000 Successfully connected
to the Desktop Chat Service.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:48:10:674 INFO DAGT0000 Call Chat
auto-recovery message received.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:49:10:630 ERROR FCCC2015 The connection to the
Desktop Chat Service has been lost. The program will attempt to reconnect
automatically.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:49:10:630 INFO DAGT0000 Call Chat
auto-recovery message received.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:49:10:630 INFO FCCC0000 Successfully connected
to the Desktop Chat Service.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:49:10:630 INFO DAGT0000 Call Chat
auto-recovery message received.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:50:10:602 ERROR FCCC2015 The connection to the
Desktop Chat Service has been lost. The program will attempt to reconnect
automatically.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:50:10:602 INFO DAGT0000 Call Chat
auto-recovery message received.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:50:10:602 INFO FCCC0000 Successfully connected
to the Desktop Chat Service.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:50:10:602 INFO DAGT0000 Call Chat
auto-recovery message received.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:51:10:575 ERROR FCCC2015 The connection to the
Desktop Chat Service has been lost. The program will attempt to reconnect
automatically.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:51:10:575 INFO DAGT0000 Call Chat
auto-recovery message received.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:51:10:575 INFO FCCC0000 Successfully connected
to the Desktop Chat Service.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:51:10:575 INFO DAGT0000 Call Chat
auto-recovery message received.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:52:10:547 ERROR FCCC2015 The connection to the
Desktop Chat Service has been lost. The program will attempt to reconnect
automatically.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:52:10:547 INFO DAGT0000 Call Chat
auto-recovery message received.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:52:10:547 INFO FCCC0000 Successfully connected
to the Desktop Chat Service.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:52:10:547 INFO DAGT0000 Call Chat
auto-recovery message received.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:53:10:503 ERROR FCCC2015 The connection to the
Desktop Chat Service has been lost. The program will attempt to reconnect
automatically.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:53:10:503 INFO DAGT0000 Call Chat
auto-recovery message received.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:53:10:503 INFO FCCC0000 Successfully connected
to the Desktop Chat Service.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:53:10:503 INFO DAGT0000 Call Chat auto-recovery
message received.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:53:22:245 ERROR FCCC2015 The connection to the
Desktop Chat Service has been lost. The program will attempt to reconnect
automatically.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:53:22:245 INFO DAGT0000 Call Chat
auto-recovery message received.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:53:22:245 ERROR DAGT3062 Chat SetAgentAcdState
failed.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:53:22:245 INFO FCCC0000 Successfully connected
to the Desktop Chat Service.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:53:22:245 INFO DAGT0000 Call Chat
auto-recovery message received.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:53:34:252 ERROR FCCC2015 The connection to the
Desktop Chat Service has been lost. The program will attempt to reconnect
automatically.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:53:34:252 INFO DAGT0000 Call Chat
auto-recovery message received.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:53:34:252 ERROR DAGT3056 Chat ChangeCallStatus
failed.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:53:34:267 INFO FCCC0000 Successfully connected
to the Desktop Chat Service.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:53:34:267 INFO DAGT0000 Call Chat
auto-recovery message received.<o:p></o:p></p>
<p class=MsoNormal>2010-06-09 12:53:34:580 ERROR DAGT3062 Chat SetAgentAcdState
failed.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>Event Type: Warning<o:p></o:p></p>
<p class=MsoNormal>Event Source: FCCServer<o:p></o:p></p>
<p class=MsoNormal>Event Category: None<o:p></o:p></p>
<p class=MsoNormal>Event ID: 3<o:p></o:p></p>
<p class=MsoNormal>Date: 6/10/2010<o:p></o:p></p>
<p class=MsoNormal>Time: 9:05:25
AM<o:p></o:p></p>
<p class=MsoNormal>User: N/A<o:p></o:p></p>
<p class=MsoNormal>Computer: USAVP4221IRVG04<o:p></o:p></p>
<p class=MsoNormal>Description:<o:p></o:p></p>
<p class=MsoNormal>FCCS3008 Network communication error <TRANSIENT>
sending message to application <AGENT_DESKTOP_bwilliams>. The
application will be logged out.<o:p></o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal><o:p> </o:p></p>
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