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In General:<br>
<br>
the traces actually say 'unregister' with device name. If phones went
down enmass then typical approach is:<br>
1. check CM system and application logs. look for any critical system
events (cm crash/restart?)<br>
2. pull CM SDI and SDL traces. when phones next re-register they send
a reason code for the last unregistration in an ALARM message<br>
3. parse traces to identify phones that *did* and *did not*
unregister. identify patterns in the groups of phones such as subnet,
primary cm, phone model, device pool, etc.<br>
<br>
/Wes<br>
<br>
On Thursday, June 10, 2010 7:17:25 PM, Dave Wolgast
<a class="moz-txt-link-rfc2396E" href="mailto:dwolgas1@rochester.rr.com"><dwolgas1@rochester.rr.com></a> wrote:<br>
<blockquote
cite="mid:AANLkTilugfpgX-m0h-YSih1KZMJdVk7Frt8Y2V2eexph@mail.gmail.com"
type="cite">CUCM 6.1(4)<br>
7940/42/60/62 running 8.5(3)<br>
<br>
I got a report late this afternoon that a fair number of calls were
dropped when phones reset spontaneously. All phones were registered to
a single subscriber. I am trying to narrow down the cause of the
event. Unfortunately, nobody thought to record an accurate time when
the event occurred. Thus, I have to dig through the traces (I don't
see unregisters in the Application logs).<br>
<br>
What does an unregister look like in traces, or what else could I
search on that might identify the moment when this occurred?<br>
<br>
If there is any additional info I can provide that would help, please
let me know.<br clear="all">
<br>
-- <br>
Dave Wolgast<br>
Livonia, NY<br>
<pre wrap="">
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