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<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'>Latest results. An IT Admin is there using his butt
set. Connected to the phone block, he can dial out. Maybe it’s
the FXO cards that got fried during the storm…<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>One last test I can think
of. Do they still have an old POTS phone laying around somewhere? I
want to plug it up using the same RJ-11 cable that’s connect to the
router.<o:p></o:p></span></i></p>
<p class=MsoNormal style='text-indent:.5in'><i><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>The reason I want to do this
old phone test using the same cable is because I wonder if the cabling might
have gone bad. It could be something as simple as that.<o:p></o:p></span></i></p>
<p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></i></p>
<p class=MsoNormal style='margin-left:.5in'><b><i><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>Hyoun Kim<o:p></o:p></span></i></b></p>
<p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>Network Administrator<o:p></o:p></span></i></p>
<p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>Charter Media - East Division<o:p></o:p></span></i></p>
<p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>640 Broadmor Blvd, Suite 80<o:p></o:p></span></i></p>
<p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>Murfreesboro, TN 37129<o:p></o:p></span></i></p>
<p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></i></p>
<p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>Email: <a
href="mailto:Hyoun.Kim@chartercom.com">Hyoun.Kim@chartercom.com</a><o:p></o:p></span></i></p>
<p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>Office: 615.217.6245<o:p></o:p></span></i></p>
<p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>Fax: 615.217.6247<o:p></o:p></span></i></p>
<div class=MsoNormal align=center style='margin-left:.5in;text-align:center'><i><span
style='font-size:10.0pt;font-family:"Calibri","sans-serif";color:#1F497D'>
<hr size=2 width="100%" align=center>
</span></i></div>
<p class=MsoNormal style='margin-left:.5in'><b><i><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif"'>From:</span></i></b><i><span
style='font-size:10.0pt;font-family:"Calibri","sans-serif"'> Miller, Brad B <br>
<b>Sent:</b> Tuesday, June 15, 2010 9:39 AM<br>
<b>To:</b> Kim, Hyoun S<br>
<b>Subject:</b> Re: More Tuscaloosa Diagnosing<o:p></o:p></span></i></p>
<p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif"'><o:p> </o:p></span></i></p>
<p class=MsoNormal style='text-indent:.5in'><i><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:navy'>I tested 3 phones with the same
results. I can dial out and receive from the phone block. I can't dial out from
the VOIP phone, but I can receive calls. <br>
<br>
</span></i><i><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></i></p>
<div class=MsoNormal align=center style='margin-left:.5in;text-align:center'><i><span
style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>
<hr size=2 width="100%" align=center>
</span></i></div>
<p class=MsoNormal style='mso-margin-top-alt:0in;margin-right:0in;margin-bottom:
12.0pt;margin-left:.5in'><b><i><span style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>From</span></i></b><i><span
style='font-size:10.0pt;font-family:"Calibri","sans-serif"'>: Kim, Hyoun S <br>
<b>To</b>: Miller, Brad B <br>
<b>Sent</b>: Tue Jun 15 09:30:52 2010<br>
<b>Subject</b>: RE: More Tuscaloosa Diagnosing </span></i><i><span
style='font-size:10.0pt;font-family:"Calibri","sans-serif"'><o:p></o:p></span></i></p>
<p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>We need to make sure.
What lines are you calling from on the butt set and can you dial out on that
same phone? For example, you connect the butt set to Terry Banks’
line on the phone block. Test to see if he can call from his VoIP phone
too.<o:p></o:p></span></i></p>
<p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></i></p>
<p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>Also, is there any way you
can double check the connections from the block to the router? If they
still have one of their older phones, try plugging it up directly using the
same cable that runs to the phone block.<o:p></o:p></span></i></p>
<p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'><o:p> </o:p></span></i></p>
<p class=MsoNormal style='margin-left:.5in'><i><span style='font-size:10.0pt;
font-family:"Calibri","sans-serif";color:#1F497D'>I want to make sure that
every person can’t dial out.<o:p></o:p></span></i></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><b><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Hyoun Kim<o:p></o:p></span></b></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Network Administrator<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Charter Media - East Division<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>640 Broadmor Blvd, Suite 80<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Murfreesboro, TN 37129<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Email: <a href="mailto:Hyoun.Kim@chartercom.com">Hyoun.Kim@chartercom.com</a><o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Office: 615.217.6245<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:8.0pt;font-family:"Verdana","sans-serif";
color:#1F497D'>Fax: 615.217.6247<o:p></o:p></span></p>
<p class=MsoNormal><span style='font-size:11.0pt;font-family:"Calibri","sans-serif";
color:#1F497D'><o:p> </o:p></span></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal><b><span style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'>From:</span></b><span
style='font-size:10.0pt;font-family:"Tahoma","sans-serif"'> Erick B.
[mailto:erickbee@gmail.com] <br>
<b>Sent:</b> Monday, June 14, 2010 1:06 PM<br>
<b>To:</b> Kim, Hyoun S<br>
<b>Cc:</b> Dennis Heim; ccieid1ot; cisco-voip@puck.nether.net<br>
<b>Subject:</b> Re: [cisco-voip] FXO Outbound Call Not Working<o:p></o:p></span></p>
</div>
<p class=MsoNormal><o:p> </o:p></p>
<p class=MsoNormal>The next step would be like I said, try out each line
disconnected from router FXO port with a old POTS / princess phone and see if
the phone lines work, or use a Butt Sett on them like Dennis suggested. <o:p></o:p></p>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>The 0x00 is indication of router voice-port seeing no
voltage on the line plugged into that port (maybe there is nothing plugged into
the port, or it got disconnected somewhere upstream). This command however
gives you more of a warm fuzzy then anything. With analog lines, there is no
real good way from router command line to really tell what is going on with the
actual phone lines. The no circuit on the call history means the router
attempted to make a call but didn't detect a phone line / dial tone on that
port to do so. <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal><o:p> </o:p></p>
</div>
<div>
<p class=MsoNormal>But, most likely a telephone provider / phone line cabling
issue since this used to work fine with no changes on your gateway. <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='margin-bottom:12.0pt'><o:p> </o:p></p>
<div>
<p class=MsoNormal>On Mon, Jun 14, 2010 at 10:07 AM, Kim, Hyoun S <<a
href="mailto:Hyoun.Kim@chartercom.com">Hyoun.Kim@chartercom.com</a>> wrote:<o:p></o:p></p>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>I’m having a local IT guy from
down there to try it. I can’t because I’m over 300 miles
away.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>In the event that phone calls cannot be
made outbound, what needs to be done given the e-mail I wrote out below?</span><o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:8.0pt;color:#1F497D'>Hyoun Kim</span></b><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:8.0pt;color:#1F497D'>Network Administrator</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:8.0pt;color:#1F497D'>Charter Media - East Division</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:8.0pt;color:#1F497D'>640 Broadmor Blvd, Suite 80</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:8.0pt;color:#1F497D'>Murfreesboro, TN 37129</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:8.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:8.0pt;color:#1F497D'>Email: <a
href="mailto:Hyoun.Kim@chartercom.com" target="_blank">Hyoun.Kim@chartercom.com</a></span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:8.0pt;color:#1F497D'>Office: 615.217.6245</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:8.0pt;color:#1F497D'>Fax: 615.217.6247</span><o:p></o:p></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
</div>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> Dennis
Heim [mailto:<a href="mailto:Dennis.Heim@cdw.com" target="_blank">Dennis.Heim@cdw.com</a>]
<br>
<b>Sent:</b> Monday, June 14, 2010 9:07 AM<br>
<b>To:</b> Kim, Hyoun S; Erick B.; ccieid1ot</span><o:p></o:p></p>
<div>
<p class=MsoNormal><br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><o:p></o:p></p>
</div>
<p class=MsoNormal><b>Subject:</b> RE: [cisco-voip] FXO Outbound Call Not
Working<o:p></o:p></p>
</div>
</div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>If you connect your butt-set to these
lines do they work?</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:10.0pt;color:#1F497D'>Dennis Heim<br>
Network Voice Engineer<br>
CDW Advanced Technology Services<br>
11711 N. Meridian Street, Suite 225<br>
Carmel, IN 46032<br>
<br>
317.569.4255 Office<br>
</span><span style='font-size:10.0pt;color:black'>317.569.4201 Fax<br>
</span><span style='font-size:10.0pt;color:#1F497D'>317.694.6070 Cell</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'><a href="mailto:dennis.heim@cdw.com"
target="_blank" title="mailto:dennis.heim@berbee.com">dennis.heim@cdw.com</a><br>
</span><span style='color:#1F497D'><a
href="http://www.cdw.com/content/solutions/unified-communications/"
target="_blank">cdw.com/content/solutions/unified-communications/</a></span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='color:#1F497D'> </span><o:p></o:p></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<div>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> <a
href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>
[mailto:<a href="mailto:cisco-voip-bounces@puck.nether.net" target="_blank">cisco-voip-bounces@puck.nether.net</a>]
<b>On Behalf Of </b>Kim, Hyoun S<br>
<b>Sent:</b> Monday, June 14, 2010 9:53 AM<br>
<b>To:</b> Erick B.; ccieid1ot<br>
<b>Cc:</b> <a href="mailto:cisco-voip@puck.nether.net" target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] FXO Outbound Call Not Working</span><o:p></o:p></p>
</div>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>Oh sorry Erick.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>The hardware is a C2811 with 3 VIC2-4FXO
cards utilizing 12 analog phone lines from the telco (AT&T). I have 2
DSP modules (PVDM2-16 & 64) installed with a NM-CUE module installed as
well.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>All of the lines exhibit the same
problem where people can dial to the office and the phone rings. But
outbound calls by that office do not work and display that same error I showed
in the first e-mail. I attempted to use the groundstart command on my
voice ports per CCIEID1OT’s recommendation, but that didn’t work
either.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>Thanks for that call command. Here
is the output for outbound calls… I see the “no circuit 34”
you mentioned!</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'>15B7 : 347
246488340ms.346 +-1 +1260 pid:6 Originate 16152176245</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'> dur
00:00:00 tx:0/0 rx:0/0 22 (no circuit (34))</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'> Telephony
0/0/0 (347) [0/0/0] tx:0/0/0ms None noise:0dBm acom:0dBm</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'> long
duration call detected:n long dur callduration :n/a timestamp:n/a</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>Also, here are the results from the test
voice command you gave me:</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'>005578: Jun 14
08:50:42.880 CDT:</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'>Values read from
SiLabs Codec connected to DSP 0, channel 8:</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'>--------------------------------------------------------------</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'>Register 29 =
0xD5</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto;
margin-left:.5in'><span style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>I noticed the Register 29 comes out with
different values for different ports. Such as 0x00, 0xD5 & 0xD4.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>What are your recommendations since I
get the “no circuit 34”? The only thread I saw in regards to
my initial error on Cisco’s support forums is this: <a
href="https://supportforums.cisco.com/message/3118805#3118805" target="_blank">https://supportforums.cisco.com/message/3118805#3118805</a></span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>However, the user ended up saying that
the Telco was at fault and that’s how he got it fixed. I just
wanted to make sure all my hardware was ok before tell AT&T because in the
past, they always tell me to check my equipment first.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'>Thanks so much.</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:8.0pt;color:#1F497D'>Hyoun Kim</span></b><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:8.0pt;color:#1F497D'>Network Administrator</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:8.0pt;color:#1F497D'>Charter Media - East Division</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:8.0pt;color:#1F497D'>640 Broadmor Blvd, Suite 80</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:8.0pt;color:#1F497D'>Murfreesboro, TN 37129</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:8.0pt;color:#1F497D'> </span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:8.0pt;color:#1F497D'>Email: <a
href="mailto:Hyoun.Kim@chartercom.com" target="_blank">Hyoun.Kim@chartercom.com</a></span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:8.0pt;color:#1F497D'>Office: 615.217.6245</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:8.0pt;color:#1F497D'>Fax: 615.217.6247</span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><span
style='font-size:11.0pt;color:#1F497D'> </span><o:p></o:p></p>
<div style='border:none;border-top:solid #B5C4DF 1.0pt;padding:3.0pt 0in 0in 0in'>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt'>From:</span></b><span style='font-size:10.0pt'> Erick
B. [mailto:<a href="mailto:erickbee@gmail.com" target="_blank">erickbee@gmail.com</a>]
<br>
<b>Sent:</b> Friday, June 11, 2010 11:51 PM<br>
<b>To:</b> ccieid1ot<br>
<b>Cc:</b> Kim, Hyoun S; <a href="mailto:cisco-voip@puck.nether.net"
target="_blank">cisco-voip@puck.nether.net</a><br>
<b>Subject:</b> Re: [cisco-voip] FXO Outbound Call Not Working</span><o:p></o:p></p>
</div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I
would start by making sure each of the analog lines worked fine, with a regular
old princess phone, if possible. Since it was working fine, and config hasn't
changed, it's likely an issue with the phone lines or cabling.<o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>You
don't mention what type of hardware you have, but try reseating the cables,
especially if you have a amphenol connector. Those tend to vibrate loose over
time and cause problems like this, where calls fail but some work depending on
what port is being used. <o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Output
from 'show call history voice brief' may be useful. If the cause/reason states
no circuit 34 then the line may be a problem. <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>If
you have a ISR router, you can try this, but it varies with voice-card
hardware, a 0x0 result indicates the router see's no voltage on whatever is
attached to the voice-port. <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>term
mon<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>test
voice port x/y/z si-reg-read 29 1<o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Where
x/y/z is your voice-port #/#/#, you need term mon to see the output from the
test command. <o:p></o:p></p>
</div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On
Fri, Jun 11, 2010 at 3:27 PM, ccieid1ot <<a href="mailto:ccieid1ot@gmail.com"
target="_blank">ccieid1ot@gmail.com</a>> wrote:<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;margin-bottom:12.0pt'>Try
changing to ground-start.<o:p></o:p></p>
<div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>On
Fri, Jun 11, 2010 at 2:43 PM, Kim, Hyoun S <<a
href="mailto:Hyoun.Kim@chartercom.com" target="_blank">Hyoun.Kim@chartercom.com</a>>
wrote:<o:p></o:p></p>
</div>
</div>
<blockquote style='border:none;border-left:solid #CCCCCC 1.0pt;padding:0in 0in 0in 6.0pt;
margin-left:4.8pt;margin-top:5.0pt;margin-right:0in;margin-bottom:5.0pt'>
<div>
<div>
<div>
<div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I
have a router that I’ve utilizes FXO modules for making calls. When
I first set it up, everything worked fine. A few months later, users
started reporting to me an intermittent problem for outbound calls.
Sometimes they can make calls, but the majority of the time, they get a fast
busy signal. I compared the current router’s configuration to when
I originally saved the configuration from initial setup. Nothing
changed. Out of perhaps 10 calls made, maybe 1 of them went through.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>The
following is the config for a voice-port. All the other ones have the
same config. 2857 is the number to the Unity Express.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>voice-port
0/0/0<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> trunk-group
POTS-FXO<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> connection
plar opx 2857<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>caller-id
enable<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I
did try “no supervisory disconnect signal” but that didn’t
work either.<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>I
turned on debugging for “vpm signal” and made several calls to
different phone numbers. The following output is just an example of what
the result is for all calls:<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001401:
Jun 11 14:36:33.104 CDT: htsp_digit_ready(50/0/10.1): digit = 1<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001402:
Jun 11 14:36:33.500 CDT: htsp_digit_ready(50/0/10.1): digit = 6<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001403:
Jun 11 14:36:33.832 CDT: htsp_digit_ready(50/0/10.1): digit = 1<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001404:
Jun 11 14:36:34.124 CDT: htsp_digit_ready(50/0/10.1): digit = 5<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001405:
Jun 11 14:36:34.548 CDT: htsp_digit_ready(50/0/10.1): digit = 2<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001406:
Jun 11 14:36:34.816 CDT: htsp_digit_ready(50/0/10.1): digit = 1<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001407:
Jun 11 14:36:35.204 CDT: htsp_digit_ready(50/0/10.1): digit = 7<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001408:
Jun 11 14:36:35.636 CDT: htsp_digit_ready(50/0/10.1): digit = 6<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001409:
Jun 11 14:36:35.904 CDT: htsp_digit_ready(50/0/10.1): digit = 3<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001410:
Jun 11 14:36:36.308 CDT: htsp_digit_ready(50/0/10.1): digit = 0<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001411:
Jun 11 14:36:36.576 CDT: htsp_digit_ready(50/0/10.1): digit = 0<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001412:
Jun 11 14:36:36.588 CDT: htsp_timer_stop3<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001413:
Jun 11 14:36:36.588 CDT: htsp_process_event: [50/0/10.1, EFXS_OFFHOOK,
E_HTSP_PROCEEDING]efxs_offhook_proceeding<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001414:
Jun 11 14:36:36.588 CDT: [50/0/10.1] set signal state = 0x8 timestamp =
0htsp_setup_req<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001415:
Jun 11 14:36:36.592 CDT: htsp_process_event: [0/0/0, FXOLS_ONHOOK,
E_HTSP_SETUP_REQ]fxols_onhook_setup<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001416:
Jun 11 14:36:36.592 CDT: [0/0/0] set signal state = 0xC timestamp = 0<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001417:
Jun 11 14:36:36.592 CDT: htsp_timer - 1300 msec<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001418:
Jun 11 14:36:36.844 CDT: htsp_process_event: [0/0/0, FXOLS_WAIT_DIAL_TONE,
E_DSP_SIG_1100]fxols_power_denial_detected<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001419:
Jun 11 14:36:36.844 CDT: htsp_timer2 - 1000 msec<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001420:
Jun 11 14:36:36.844 CDT: htsp_timer_stop<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001421:
Jun 11 14:36:37.844 CDT: htsp_process_event: [0/0/0, FXOLS_WAIT_DIAL_TONE,
E_HTSP_EVENT_TIMER2]fxols_power_den_disc<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001422:
Jun 11 14:36:37.844 CDT: htsp_timer_stop<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001423:
Jun 11 14:36:37.844 CDT: htsp_timer_stop2<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001424:
Jun 11 14:36:37.844 CDT: [0/0/0] set signal state = 0x4 timestamp = 0<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001425:
Jun 11 14:36:37.848 CDT: htsp_process_event: [0/0/0, FXOLS_ONHOOK,
E_HTSP_RELEASE_REQ]fxols_onhook_release<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001426:
Jun 11 14:36:54.497 CDT: htsp_process_event: [50/0/10.1, EFXS_OFFHOOK, E_DSP_SIG_0100]efxs_offhook_onhook<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001427:
Jun 11 14:36:54.497 CDT: htsp_timer - 10 msec<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001428:
Jun 11 14:36:54.509 CDT: htsp_process_event: [50/0/10.1, EFXS_OFFHOOK,
E_HTSP_EVENT_TIMER]efxs_offhook_timer<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001429:
Jun 11 14:36:54.513 CDT: htsp_process_event: [50/0/10.1, EFXS_ONHOOK,
E_HTSP_RELEASE_REQ]efxs_onhook_release<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001430:
Jun 11 14:36:54.513 CDT: htsp_timer_stop<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>001431:
Jun 11 14:36:54.513 CDT: [50/0/10.1] set signal state = 0x4 timestamp = 0<o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'>Thanks
for any help.<o:p></o:p></p>
<p class=MsoNormal align=right style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;text-align:right'><span style='color:#717074'><img border=0 width=132
height=32 id="_x0000_i1062" src="cid:image001.jpg@01CB0C70.19473A80"
alt="2C_CharLogo_Tag_CMYK"></span><o:p></o:p></p>
<div class=MsoNormal align=center style='text-align:center'><span
style='color:#717074'>
<hr size=4 width="100%" noshade style='color:#7FA2B8' align=center>
</span></div>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'><b><span
style='font-size:10.0pt;color:#717074'>Hyoun Kim</span></b><b><span
style='font-size:10.0pt;color:#7FA2B8'> •</span><span style='color:#717074'>
</span></b><span style='font-size:8.0pt;color:#717074'>Network Administrator
– East Division</span><o:p></o:p></p>
<p class=MsoNormal align=right style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;text-align:right'><span style='font-size:8.0pt;color:#717074'>640 Broadmor
Blvd</span><span style='font-size:10.0pt;color:#717074'> </span><b><span
style='color:#7FA2B8'>• </span></b><span style='font-size:8.0pt;
color:#717074'>Suite 80</span><span style='font-size:10.0pt;color:#717074'> </span><b><span
style='color:#7FA2B8'>• </span></b><span style='font-size:8.0pt;
color:#717074'>Murfreesboro, TN 37129</span><o:p></o:p></p>
<p class=MsoNormal align=right style='mso-margin-top-alt:auto;mso-margin-bottom-alt:
auto;text-align:right'><span style='font-size:10.0pt;font-family:"Wingdings 2";
color:#717074'>'</span><span style='font-size:8.0pt;color:#717074'>
615.217.6245</span><span style='font-size:10.0pt;color:#717074'> </span><b><span
style='color:#7FA2B8'>• </span></b><span style='font-size:10.0pt;
font-family:"Wingdings 2";color:#717074'>7</span><span style='color:#717074'> </span><span
style='font-size:8.0pt;color:#717074'>615.217.6247</span><span
style='font-size:10.0pt;color:#717074'> </span><b><span style='color:#7FA2B8'>•
</span></b><span style='font-size:10.0pt;font-family:Wingdings;color:#717074'>*</span><span
style='font-size:10.0pt;color:#717074'> </span><span style='font-size:8.0pt;
color:#717074'><a href="mailto:Hyoun.Kim@chartercom.com" target="_blank">Hyoun.Kim@chartercom.com</a></span><o:p></o:p></p>
<p class=MsoNormal style='mso-margin-top-alt:auto;mso-margin-bottom-alt:auto'> <o:p></o:p></p>
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<div><pre style='margin-bottom:12.0pt'><br>
E-MAIL CONFIDENTIALITY NOTICE: <br>
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<br>
The contents of this e-mail message and <br>
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in error, please immediately alert the sender<br>
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<p class=MsoNormal><o:p> </o:p></p>
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<pre style="white-space:normal"><br>E-MAIL CONFIDENTIALITY NOTICE: <br><br> <br><br> <br><br> <br><br>The contents of this e-mail message and <br>any attachments are intended solely for the <br>addressee(s) and may contain confidential <br>and/or legally privileged information. If you <br>are not the intended recipient of this message <br>or if this message has been addressed to you <br>in error, please immediately alert the sender<br> by reply e-mail and then delete this message <br>and any attachments. If you are not the <br>intended recipient, you are notified that <br>any use, dissemination, distribution, copying, <br>or storage of this message or any attachment <br>is strictly prohibited.<br><br><br><br><br><br><br><br></pre></body>
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