could it be a focus issue ? If you are on an active call and you press the line button for the line that you are currently connected on, the focus changes and you lose the softkeys. you can press the line button again and the softkeys return.<br>
<br><br><br><div class="gmail_quote">On Thu, Jun 17, 2010 at 12:24 PM, Scott Voll <span dir="ltr"><<a href="mailto:svoll.voip@gmail.com">svoll.voip@gmail.com</a>></span> wrote:<br><blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
That would have been my understanding also.<div><br></div><div>maybe one of the Tac guys can shed some light.</div><div><br></div><div><font color="#888888">Scott</font><div><div></div><div class="h5"><br><br><div class="gmail_quote">
On Thu, Jun 17, 2010 at 9:03 AM, Tim Reimers <span dir="ltr"><<a href="mailto:treimers@ashevillenc.gov" target="_blank">treimers@ashevillenc.gov</a>></span> wrote:<br>
<blockquote class="gmail_quote" style="margin: 0pt 0pt 0pt 0.8ex; border-left: 1px solid rgb(204, 204, 204); padding-left: 1ex;">
<div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2">So then by "busy lines" do you mean </font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2">- anticipated number of active calls on that
line</font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2"> or </font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2">- actual count of line appearances shared on phones,
regardless of incoming call count</font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2">I can see the logic in getting a count of lines higher than
the actual calls in progress.</font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2">But I had it set for 5 Max calls, and a trigger of 3, and
with only TWO calls on the line, wasn't able to transfer
properly...</font></span></div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2"></font></span> </div>
<div dir="ltr" align="left"><span><font color="#0000ff" face="Arial" size="2">If I understand your explanation correctly, it seems like
with 5 Max calls, and only two in progress, I should have been able to have a
resource to transfer/hold with?</font></span></div><div>
<div dir="ltr" align="left"><span></span> </div>
<div> </div>
<div align="left"><font face="Arial" size="2">Tim Reimers</font></div>
<div align="left"><font face="Arial" size="2">Systems Analyst II</font></div>
<div align="left"><font face="Arial" size="2">Information Technology
Services</font></div>
<div align="left"><font face="Arial" size="2">City of Asheville</font></div>
<div align="left"><font face="Arial" size="2">70 Court Plaza</font></div>
<div align="left"><font face="Arial" size="2">Asheville, NC 28801</font></div>
<div align="left"><font face="Arial" size="2">phone - 828-259-5512</font></div>
<div align="left"><font face="Arial" size="2"><a href="mailto:timreimers@ashevillenc.gov" target="_blank">treimers@ashevillenc.gov</a></font></div>
<div> </div><br>
</div><div dir="ltr" align="left" lang="en-us">
<hr>
<font face="Tahoma" size="2"><b>From:</b> Scott Voll [mailto:<a href="mailto:svoll.voip@gmail.com" target="_blank">svoll.voip@gmail.com</a>]
<br><b>Sent:</b> Thursday, June 17, 2010 11:05 AM<br><b>To:</b> Tim
Reimers<br><b>Cc:</b> Cisco VOIP Newsletter - <a href="http://puck.nether.net" target="_blank">puck.nether.net</a><br><b>Subject:</b>
Re: [cisco-voip] Question about hold/transfer button not appearing on some
calls<br></font><br></div><div><div></div><div>
<div></div>Basically lets just take a single line appearance
<div><br></div>
<div>set to 2 and 1. Call comes in and your talking. Second line
calls in ( you now have two lines in use). you will not have the option to
transfer that call because you don't have any lines available.</div>
<div><br></div>
<div>But if you had it set to 3 and 1 you would be able to transfer that second
line.</div>
<div><br></div>
<div>So on to your question: Yes, I would set your Max lines to N+N(+1or
2) that of your busy lines to avoid this issue.</div>
<div><br></div>
<div>Hope that makes sense</div>
<div><br></div>
<div>Scott<br><br>
<div class="gmail_quote">On Thu, Jun 17, 2010 at 7:42 AM, Tim Reimers <span dir="ltr"><<a href="mailto:treimers@ashevillenc.gov" target="_blank">treimers@ashevillenc.gov</a>></span>
wrote:<br>
<blockquote class="gmail_quote" style="padding-left: 1ex; margin: 0px 0px 0px 0.8ex; border-left: 1px solid rgb(204, 204, 204);">
<div><br>
<p><font face="Arial" size="2">I have a scenario going on where at times, the
Hold/Transfer button does not appear on the display.</font> <br><font face="Arial" size="2">This seems to happen when the user is on a call on 5510, and
a second call comes in to 5510. They then cannot place the call on hold to
take the second call, or do a transfer before taking the second
call.</font></p>
<p><font face="Arial" size="2">Reportedly (from another cisco-voip user), when you
have this issue with no hold/transfer button, it's an "available resources"
problem, and you need to make more additional line resources available in
order for there to be a "place" to do the hold/transfer.</font></p>
<p><font face="Arial" size="2">Best I can determine, this is happening in the
following circumstance:</font> </p>
<p><font face="Arial" size="2">1. The DN is configured on multiple phones (12 in
this case). It is not the primary line on most phones</font> <br><font face="Arial" size="2">2. The Max Calls is set to 5 (currently) and the Busy
Trigger is set to 3 (currently). </font><br><font face="Arial" size="2">Problem
persists even at adjusted settings.</font> </p>
<p><font face="Arial" size="2">(Those values are 2 and 1 by default in our
setup)</font> </p>
<p><font face="Arial" size="2">By experimentation with another similar setup
elsewhere in the system, we discovered that when four (4) phones had the same
line, it was necessary to set Max Calls to 16 and Busy Trigger to 4 in
order to get the "no transfer button/no hold button" issue to stop
happening.</font></p><br>
<p><font face="Arial" size="2">What I'm trying to understand here is this:</font>
</p>
<p><font face="Arial" size="2">1. Is it true that you always must set MaxCalls to
four-times the number of actual line appearances? and set Busy Trigger to the
count of shared lines?</font></p>
<p><font face="Arial" size="2">We don't have anything like 48 calls coming in --
even with 5 and 3 set, there should be PLENTY of resources available to do a
hold/transfer </font></p><br>
<p><font face="Arial" size="2">Can someone explain this to me?</font> </p><br><br>
<p><font face="Arial" size="2">Other system parameters:</font> <br><font face="Times New Roman">7.0.2.20000-5 SCCP41.8-4-3S</font> </p><br><font color="#888888"><br>
<p><font face="Arial" size="2">Tim Reimers</font> <br><font face="Arial" size="2">Systems Analyst II</font> <br><font face="Arial" size="2">Information
Technology Services</font> <br><font face="Arial" size="2">City of
Asheville</font> <br><font face="Arial" size="2">70 Court Plaza</font> <br><font face="Arial" size="2">Asheville, NC 28801</font> <br><font face="Arial" size="2">phone
- 828-259-5512</font> <br><a href="mailto:timreimers@ashevillenc.gov" target="_blank"><u><font color="#0000ff" face="Arial" size="2">treimers@ashevillenc.gov</font></u></a>
</p></font></div><br>_______________________________________________<br>cisco-voip
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