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<DIV dir=ltr align=left><SPAN class=147585915-17062010><FONT face=Arial
color=#0000ff size=2>So then by "busy lines" do you mean </FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=147585915-17062010><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=147585915-17062010><FONT face=Arial
color=#0000ff size=2>- anticipated number of active calls on that
line</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=147585915-17062010><FONT face=Arial
color=#0000ff size=2> or </FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=147585915-17062010><FONT face=Arial
color=#0000ff size=2>- actual count of line appearances shared on phones,
regardless of incoming call count</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=147585915-17062010><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=147585915-17062010><FONT face=Arial
color=#0000ff size=2>I can see the logic in getting a count of lines higher than
the actual calls in progress.</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=147585915-17062010><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=147585915-17062010><FONT face=Arial
color=#0000ff size=2>But I had it set for 5 Max calls, and a trigger of 3, and
with only TWO calls on the line, wasn't able to transfer
properly...</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=147585915-17062010><FONT face=Arial
color=#0000ff size=2></FONT></SPAN> </DIV>
<DIV dir=ltr align=left><SPAN class=147585915-17062010><FONT face=Arial
color=#0000ff size=2>If I understand your explanation correctly, it seems like
with 5 Max calls, and only two in progress, I should have been able to have a
resource to transfer/hold with?</FONT></SPAN></DIV>
<DIV dir=ltr align=left><SPAN class=147585915-17062010></SPAN> </DIV>
<DIV> </DIV>
<DIV align=left><FONT face=Arial size=2>Tim Reimers</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>Systems Analyst II</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>Information Technology
Services</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>City of Asheville</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>70 Court Plaza</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>Asheville, NC 28801</FONT></DIV>
<DIV align=left><FONT face=Arial size=2>phone - 828-259-5512</FONT></DIV>
<DIV align=left><FONT face=Arial size=2><A
href="mailto:timreimers@ashevillenc.gov">treimers@ashevillenc.gov</A></FONT></DIV>
<DIV> </DIV><BR>
<DIV class=OutlookMessageHeader lang=en-us dir=ltr align=left>
<HR tabIndex=-1>
<FONT face=Tahoma size=2><B>From:</B> Scott Voll [mailto:svoll.voip@gmail.com]
<BR><B>Sent:</B> Thursday, June 17, 2010 11:05 AM<BR><B>To:</B> Tim
Reimers<BR><B>Cc:</B> Cisco VOIP Newsletter - puck.nether.net<BR><B>Subject:</B>
Re: [cisco-voip] Question about hold/transfer button not appearing on some
calls<BR></FONT><BR></DIV>
<DIV></DIV>Basically lets just take a single line appearance
<DIV><BR></DIV>
<DIV>set to 2 and 1. Call comes in and your talking. Second line
calls in ( you now have two lines in use). you will not have the option to
transfer that call because you don't have any lines available.</DIV>
<DIV><BR></DIV>
<DIV>But if you had it set to 3 and 1 you would be able to transfer that second
line.</DIV>
<DIV><BR></DIV>
<DIV>So on to your question: Yes, I would set your Max lines to N+N(+1or
2) that of your busy lines to avoid this issue.</DIV>
<DIV><BR></DIV>
<DIV>Hope that makes sense</DIV>
<DIV><BR></DIV>
<DIV>Scott<BR><BR>
<DIV class=gmail_quote>On Thu, Jun 17, 2010 at 7:42 AM, Tim Reimers <SPAN
dir=ltr><<A
href="mailto:treimers@ashevillenc.gov">treimers@ashevillenc.gov</A>></SPAN>
wrote:<BR>
<BLOCKQUOTE class=gmail_quote
style="PADDING-LEFT: 1ex; MARGIN: 0px 0px 0px 0.8ex; BORDER-LEFT: #ccc 1px solid">
<DIV><BR>
<P><FONT face=Arial size=2>I have a scenario going on where at times, the
Hold/Transfer button does not appear on the display.</FONT> <BR><FONT
face=Arial size=2>This seems to happen when the user is on a call on 5510, and
a second call comes in to 5510. They then cannot place the call on hold to
take the second call, or do a transfer before taking the second
call.</FONT></P>
<P><FONT face=Arial size=2>Reportedly (from another cisco-voip user), when you
have this issue with no hold/transfer button, it's an "available resources"
problem, and you need to make more additional line resources available in
order for there to be a "place" to do the hold/transfer.</FONT></P>
<P><FONT face=Arial size=2>Best I can determine, this is happening in the
following circumstance:</FONT> </P>
<P><FONT face=Arial size=2>1. The DN is configured on multiple phones (12 in
this case). It is not the primary line on most phones</FONT> <BR><FONT
face=Arial size=2>2. The Max Calls is set to 5 (currently) and the Busy
Trigger is set to 3 (currently). </FONT><BR><FONT face=Arial size=2>Problem
persists even at adjusted settings.</FONT> </P>
<P><FONT face=Arial size=2>(Those values are 2 and 1 by default in our
setup)</FONT> </P>
<P><FONT face=Arial size=2>By experimentation with another similar setup
elsewhere in the system, we discovered that when four (4) phones had the same
line, it was necessary to set Max Calls to 16 and Busy Trigger to 4 in
order to get the "no transfer button/no hold button" issue to stop
happening.</FONT></P><BR>
<P><FONT face=Arial size=2>What I'm trying to understand here is this:</FONT>
</P>
<P><FONT face=Arial size=2>1. Is it true that you always must set MaxCalls to
four-times the number of actual line appearances? and set Busy Trigger to the
count of shared lines?</FONT></P>
<P><FONT face=Arial size=2>We don't have anything like 48 calls coming in --
even with 5 and 3 set, there should be PLENTY of resources available to do a
hold/transfer </FONT></P><BR>
<P><FONT face=Arial size=2>Can someone explain this to me?</FONT> </P><BR><BR>
<P><FONT face=Arial size=2>Other system parameters:</FONT> <BR><FONT
face="Times New Roman">7.0.2.20000-5 SCCP41.8-4-3S</FONT> </P><BR><FONT
color=#888888><BR>
<P><FONT face=Arial size=2>Tim Reimers</FONT> <BR><FONT face=Arial
size=2>Systems Analyst II</FONT> <BR><FONT face=Arial size=2>Information
Technology Services</FONT> <BR><FONT face=Arial size=2>City of
Asheville</FONT> <BR><FONT face=Arial size=2>70 Court Plaza</FONT> <BR><FONT
face=Arial size=2>Asheville, NC 28801</FONT> <BR><FONT face=Arial size=2>phone
- 828-259-5512</FONT> <BR><A href="mailto:timreimers@ashevillenc.gov"
target=_blank><U><FONT face=Arial color=#0000ff
size=2>treimers@ashevillenc.gov</FONT></U></A>
</P></FONT></DIV><BR>_______________________________________________<BR>cisco-voip
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